Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Business Supplies and Equipment, 51-100 employees
More than a year
“best for office video meetings”
Pros
It has been the best platform for office meetings and video conferencing in my use. It comes with all the functions I need built right into the software. Being able to record important work meetings is something I really appreciate and I also enjoy the option to change the background.
Cons
Everything has worked well for me and I really haven't run into any problems. I'm very happy with it overall.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Computer Games, 51-100 employees
More than a year
“packed with useful features”
Pros
It covers pretty much everything I need in one place: calls, meeting recordings, file sharing, participant lists, breakout rooms and even private chat. The reactions and raise-hand option are especially helpful because they let people participate without interrupting whoever is speaking. On top of that, being able to switch backgrounds is a nice extra touch.
Cons
The only downside on the free plan is the time limit since calls are capped at 40 minutes. Having it extended to around an hour would be even better although 40 minutes still feels fairly generous.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Financial Services, 11-50 employees
More than a year
“everyone already uses it!”
Pros
Sending a link just works because pretty much everyone already has the app installed. That means no delays at the start of a meeting from people trying to download or set things up first.
Cons
Pricing adds up really quickly and I don't see enough that sets it apart from Google Meet to justify the extra cost.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Education Management, 500+ employees
More than a year
“everything you need!”
Pros
Feels like one of the most complete video calling platforms out there while still being very user friendly and stable. Sending out a meeting link is quick but it also gives plenty of access controls and collaboration options when you need them. It works especially well in educational settings.
Cons
The price is a little high compared with a lot of free alternatives in the same category. Even so, the feature set makes it one of the most dependable and worthwhile options available. It has gradually added several tools I was looking for although it still lacks some integration with certain apps.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Education Management, 500+ employees
More than a year
“so convenient”
Pros
Joining a meeting is really convenient since one click on the link gets me in right away and saves a lot of time. It also makes it simple to interact with educators whenever questions come up and the screen sharing works well especially with annotations during explanations.
Cons
One issue I've noticed is that speaking can get disrupted when using certain devices like Bluetooth gadgets and I sometimes have to connect to the audio separately after entering the meeting.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Education Management, 11-50 employees
More than a year
“excellent for classes and webinars”
Pros
Group video calls, webinars and the rest of the features make this platform the best choice!
Cons
I still haven't been able to set up calls properly and sometimes they get disconnected right in the middle of class.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Information Technology and Services, 500+ employees
More than a year
“Impressive conferencing features”
Pros
It comes with screen sharing, audio conferencing, video conferencing and a range of other features that really make this an excellent piece of software.
Cons
A limitation is that by default, only the host is allowed to share their screen during a presentation.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Computer Software, 1-10 employees
More than a year
“flexible collaboration”
Pros
Right away it felt very user friendly and I really appreciate how flexible it is when adding more people into calls while still making collaboration simple and effective.
Cons
there isn't really anything I dislike about it since my experience with it has been entirely positive.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
E-Learning, 500+ employees
More than a year
“keeps meetings connected”
Pros
Whenever we need a face-to-face discussion with staff, this is the first thing that comes to mind because it reminds us how practical meetings became during the pandemic. We used to talk in the teachers' lounge about why we even needed to come into the office when we could just meet online on the platform. It has been really useful whenever we need to connect quickly. Another big benefit is for student assignments since they can prepare a video presentation, record it and share it with me as part of their homework. Thank you!
Cons
The free plan's time limit feels inconsistent. I have a hard time figuring out how it decides when a meeting stays free and when it suddenly switches to the paid limit. Sometimes we can keep a meeting going for hours but other times it gets cut off even when there are only two participants.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Design, 1-10 employees
More than a year
“remote meetings made manageable”
Pros
Is really user friendly and it has made remote work much more manageable for our team. It's become an essential part of how we run the business. Since we work with clients across the country and internationally, it gives us a reliable way to connect that works well for both our team and our clients.
Cons
From time to time the video layout can be a little glitchy especially during screen sharing. It's not a major problem but I do wish that part of the experience was a bit more consistent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Financial Services, 1-10 employees
More than a year
“standout features”
Pros
Comes with a wide range of standout features that are simple to use and really improve virtual meetings. Things like immersive mode for virtual backgrounds, PowerPoint virtual background support, screen sharing, video filters, studio effects, sharing multiple windows, light adjustment, annotation tools, breakout rooms and keyboard shortcuts all make the platform more useful and engaging.
Cons
An issue is that mobile screen sharing only works on iphones and ipads. The free version also has a fairly short usage limit and the paid plan feels a bit expensive compared with some other providers.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Computer & Network Security, 500+ employees
More than a year
“helpful host controls for webinars”
Pros
Ever since I started college, this tool has been part of my routine and during the pandemic it became something almost everyone was using every day. It really helped us run meetings and webinars and the host controls are especially useful since you can manage who is allowed to send messages in the chat and whose microphone should be muted.
Cons
One thing that still causes trouble is that there isn't enough control over who can join the meeting. At times, unwanted people get in and end up disturbing everyone.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Pharmaceuticals, 11-50 employees
More than a year
“reliable meetings”
Pros
Getting onto a call is pretty easy and just about anyone can join, turn on their camera and share their screen to work together on projects. The recording feature has been dependable and I haven't run into bandwidth problems even with bigger groups. The background and blur options are also a nice touch.
Cons
I really don't have any major complaints at this point. The only minor issue is that sometimes a meeting takes a couple of minutes to open after clicking the link.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Banking, 500+ employees
More than a year
“screen sharing is great”
Pros
Screen sharing has been such a big help. It makes it much easier to explain important details in a clearer, more organized way especially since many of us at Capital One are visual learners. It's also really useful for troubleshooting a coworker's system when needed which is a huge plus. On top of that we're able to conduct audits as well which matters a lot since we work with sensitive customer information.
Cons
Something that's missing is background noise cancellation. I really hope that gets added since a lot of our employees are working from home.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Computer Software, 11-50 employees
More than a year
“my review”
Pros
Feels like the household name for online meetings! Pretty much everyone already knows how to use it, it includes all the features you typically need and it works every single time. It's dependable and consistently reliable.
Cons
I don't really have any complaints about it. If anything, the only improvement I'd suggest is offering more affordable pricing packages.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Research, 11-50 employees
More than a year
“good platform”
Pros
When Covid19 brought everything to a halt, this software helped our company (Agribusiness Education and Studies International) keep our research work moving without disruption. We relied on it for video conferences, hosted many webinars related to our research and used it to stay connected with our vendors. The recording feature has been especially useful since employees who could not attend live sessions can still watch the webinars later. Its screen sharing tools are also easy to use which makes communication much more efficient overall. It has given our stakeholders a very strong platform to manage daily operations effectively.
Cons
One drawback for our stakeholders is the 40 minute limit on meetings in the free version. Because of that restriction we have to keep creating and scheduling new meetings whenever a session runs longer than the allowed time.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Online Media, 51-100 employees
Less than a year
“fun whiteboard but laggy”
Pros
One thing I really enjoy is the drawing feature especially because you can use it to play games with other people in the meeting. The video conferencing itself is also quite good and works well overall.
Cons
The frustrating part is the lag. Whether I use it on mobile or on my PC, the app tends to slow down right from the moment I launch it. There are also times when the audio quality is not very clear.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
5
Functionality
5
Telecommunications, 11-50 employees
More than a year
“I like the recordings”
Pros
Lets more than 800 people join the same meeting which is incredibly useful for large sessions. The admin controls also make managing everything much simpler and the recording feature is really helpful for sharing business meetings with people who couldn't attend live.
Cons
Downside is that it can be vulnerable to scam attacks and that definitely needs improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“meetings that just work”
Pros
It makes online meetings really simple to run, offering plenty of essential features along with more advanced tools whenever they're needed.
Cons
A few parts can feel a little tricky if you're not very tech savvy but that's easy to get past thanks to the huge number of guides, articles and user resources available online.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Environmental Services, 500+ employees
More than a year
“essential for remote communication”
Pros
Keeping in touch across different platforms has become much more convenient with this app! It has turned into a basic necessity for almost every organization especially during the COVID19 period.
Cons
Issue is that you need to download the app before using it, unlike some other tools where you can just open a web portal and sign in.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10