Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Hospital & Health Care, 500+ employees
More than a year
“great collaboration features”
Pros
Starting off with the platfom is quick and it is simple to use while still offering plenty of collaboration features.
Cons
The only problem for me is that when I use it personally, meetings are limited to just 45 minutes.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Design, 1-10 employees
More than a year
“staying connected from anywhere”
Pros
Being able to meet remotely with coworkers, friends and family has made a big difference for us. It helps us collaborate on business projects, keep each other accountable, share screens while working on the same thing and get advice or feedback in real time. It's also been fun for virtual games and, overall, it's helped us stay connected and build stronger relationships.
Cons
The audio and video quality can be inconsistent at times.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Legal Services, 11-50 employees
More than a year
“best one out there!”
Pros
With so many video meeting tools available now, this platform still feels like one of the original leaders especially in the professional world. I really value how committed they seem to their users and how they keep refining the platform with new and improved features. Those small, ongoing updates don't go unnoticed and I genuinely appreciate the care they put into the details that really matter.
Cons
Every now and then my audio cuts out and I'm not really sure what causes it. Aside from that I don't have any complaints.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 11-50 employees
More than a year
“allows for collaboration”
Pros
Has been really useful for scheduling meetings, sending out invites, recording sessions, sharing screens and handling larger group calls without much trouble.
Cons
Problem is the pricing starts to feel expensive as the company grows. When we only had 3 employees, it barely mattered but now that we're over 20, the cost is definitely adding up.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Automotive, 1-10 employees
More than a year
“what a powerhouse!”
Pros
Has really become the workhorse of this industry. It performs better than other platforms even though there's still room for some updates.
Cons
The video quality isn't my favorite and the buffering can be frustrating. On top of that using all the fun special features doesn't feel very user friendly at all.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Leisure, Travel & Tourism, 1-10 employees
More than a year
“flexible sharing and controls”
Pros
Screen sharing has been really helpful and it's simple to give access to anyone who joins the meeting.
Cons
At times changing the settings for specific meetings was a bit frustrating because those options felt buried on the website. There are plenty of customizable settings available, they're just not always easy to locate.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Design, 1-10 employees
More than a year
“fitting for remote meetings”
Pros
With Covid making it hard for people to go out, this app has been really helpful. I genuinely appreciate being able to still meet with others and continue doing my job from home without needing to leave the house.
Cons
There are times when I can't fix the issues that come up with the app during meetings and sometimes it just runs into errors.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Staffing and Recruiting, 500+ employees
More than a year
“user friendly design”
Pros
It feels versatile and easy to use, with a well-rounded design that makes the overall product work really well.
Cons
Getting it integrated with my existing business setup felt a little challenging.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Real Estate, 51-100 employees
More than a year
“honest thoughts”
Pros
It's been a reliable, secure and fast solution for web conferencing and that consistency really makes a difference during meetings.
Cons
Issue is that HD video isn't enabled as the standard setting and there still aren't enough options to preconfigure a virtual background.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Writing and Editing, 1-10 employees
Less than a year
“versatile mobile access and clear sharing”
Pros
Being able to use it from a smartphone anytime through the app is probably the part I appreciate most and the fact that you don't need any subscription just to download it makes it even better. It's very beginner friendly especially for someone who has never used the software before. During meetings, screen sharing works really well and stays clear and participants can zoom in on the shared screen however they prefer. It also fit into my business setup without any trouble since I work professionally as a Virtual Assistant and Transcriber.
Cons
It can use up mobile data bundles pretty quickly and when the internet connection is weak, the call tends to disconnect from time to time.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Marketing and Advertising, 11-50 employees
More than a year
“handy calendar integration”
Pros
Getting a new meeting up and running is simple and the Google Calendar integration is really useful.
Cons
A few of the controls can be confusing to use and some settings take too much digging to find. It also feels like there are useful features available that aren't very easy to discover. When using multiple monitors, tracking down the controls can sometimes be frustrating.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
Commercial Real Estate, 11-50 employees
Less than a year
“home training made simple”
Pros
Using this tool has made things much more convenient and it saves me a lot of time and effort compared with working from the company's headquarters. I can follow instructions clearly and attend all my training sessions right from home through the program and the whole setup is very simple to use.
Cons
The app feels very simple to use and that is actually the part I appreciate most about it. At the same time, I'd still like to see more features added that keep that easy feel while giving me more tools to work with.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“helpful during covid”
Pros
Since I started using the platform early on, it has really helped me set up all kinds of online meetings especially during the pandemic when virtual communication became essential.
Cons
I don't have anything significant to criticize. The only occasional issue is when the connection drops or the network fluctuates but that usually comes from unstable internet rather than the app itself.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Writing and Editing, 1-10 employees
More than a year
“classroom-ready”
Pros
Downloading and getting started with it is easy and it can handle a large audience without trouble. It's especially useful for classes and webinars and the Google Calendar integration is a nice bonus.
Cons
The part I'm not too happy with is the pricing and it's also frustrating that you can't remove inappropriate or negative comments on the spot.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Food Production, 11-50 employees
More than a year
“smart features”
Pros
Is easily one of the best meeting platforms out there and it's clear why so many people were using it daily in 2020. A big reason is not just the number of features it offers but how simple they are to use. That was the part that impressed me most. The first time I used this platform, I understood the tools and the way everything worked almost right away. It really feels designed with users in mind especially because the interface is clean, friendly and easy even for people who are not very comfortable with technology. The screen-sharing feature is also incredibly useful and makes it much easier for me to present content during meetings and webinars. On top of that the virtual background feature is my favorite because it lets me match my background to the theme of whatever meeting or webinar I'm attending.
Cons
Problem is that some of the features I need are only available in the paid version. The pricing is not overly expensive but I would still rather have those features included for free. There are also times when its connection feels less stable than some other video conferencing apps.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
8
E-Learning, 500+ employees
More than a year
“versatile video controls”
Pros
Right away the features that impressed me most were the animated backgrounds with a green screen, the noise suppression and the option to run two cameras at the same time. It was also very convenient to switch the audio output source, microphone and camera whenever needed. Also the integrations I set up with OBS were pretty simple and easy.
Cons
Creating online surveys felt more inconvenient than it should have been. File sharing was not very user friendly either. The initial audio setup was also confusing for first-time guests even for people who are usually comfortable with technology.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Commercial Real Estate, 1-10 employees
More than a year
“useful for remote meetings”
Pros
Since COVID changed the way we work and meet, this platform has been really helpful in replacing face-to-face meetings. It's an excellent tool for connecting with people and holding meetings without needing to be physically present in the same place.
Cons
The only issue I notice is the quality. When the network or signal varies too much, it affects how well the conversation flows because the audio and video can freeze or become choppy.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
6
Functionality
6
Chemicals, 500+ employees
More than a year
“great sharing tools”
Pros
Using this tool has been very easy and it comes packed with really impressive features. The ones I rely on the most are instant messaging, audio and video calls, file sharing, screen sharing, recording, webinars and the hand-raising option during meetings.
Cons
Could definitely do better with occasional audio drops and video quality problems. Aside from that, the software has been amazing overall.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Health, Wellness and Fitness, 500+ employees
More than a year
“meetings on weak networks”
Pros
Has kept getting better with updates that make remote work and online meetings more practical. The real-time screen sharing has been especially useful for teaching and sharing notes and it helps a lot that I can present my screen while still seeing the participants. One feature I really appreciate is how well it continues to perform even with poor internet which is common in countries like mine. Updates such as giving the host the ability to mute noisy participants have also made meetings much more manageable. It has made it much easier to stay connected with coworkers, friends and family and the platform is user friendly with plenty of features that make interaction better during these crazy times.
Cons
The only thing I still wish for is a longer time limit on the free version since 1 hour and 40 minutes can feel a bit short though for a free service it is still fairly reasonable.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Graphic Design, 1-10 employees
More than a year
“good for large groups”
Pros
It has a lot going for it especially when it comes to bringing large groups together. It lets more than 100 people join a meeting for free without hurting the service quality which is a big advantage. There's also no real limit on how many video feeds can appear at the same time and that makes it stand out. This has been incredibly helpful in my work and in the meetings I organize. It has also made remote work much more accessible for people with disabilities. I had a blind colleague who was able to work remotely without difficulty and I also knew someone with a mobility disability who could easily attend and participate in meetings through it.
Cons
Somehing that gets frustrating is how many clicks it takes to do simple tasks. When I'm already logged in, I'd prefer to schedule a meeting directly instead of having to go through my account page first. The same goes for changing my default background, it feels unnecessary to need 3 to 5 clicks just to update something that basic.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9