Total 1912 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

73%

4

Stars

23%

3

Stars

3%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

YB

YURI B.

Construction, 101-500 employees

More than a year

5.0
March 2026

Better than other meeting apps

Pros

Zoom is really simple to use and honestly, I prefer using it over other programs for meetings.

Cons

As for the downside I only had one bad experience where I got kicked out in the middle of a meeting and could not get back in.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SG

Sarah G.

Marketing and Advertising, 1-10 employees

More than a year

5.0
March 2026

Perfect for polished remote meetings

Pros

Working from home feels much more professional with this. As it lets me run meetings without missing that office feel and the blur plus studio effects are real time-savers because I can look more put together on camera without having to spend extra time or energy getting fully done up for an at home meeting.

Cons

Every now and then my audio cuts in and out which makes it hard for me to hear others and for them to hear me. That said it might be more related to my own setup than to Zoom itself.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

SAG

SERGIO ANDRES G.

Machinery, 11-50 employees

More than a year

4.0
March 2026

handy ai companion

Pros

What really sets Zoom apart from Teams and Google Meet in 2026 is the AI Companion. Unlike Microsoft which charges extra for Copilot, Zoom's AI is included in paid plans and is very useful. Meeting summaries are about 95% accurate and do a great job separating action items from general conversation. Another big advantage is how stable the video quality is. I have used it on slow rural connections with less than 2 Mbps and it smartly prioritizes audio and key visuals something Teams cannot match. Plus if your work involves external clients with weak internet or older computers, it is the platform that won't leave you embarrassed by lag or crashes.

Cons

The interface feels like a step back in time. While other platforms have moved to cleaner designs, it still has buttons and menus that look like they�re from Windows XP. If you are not already familiar with it, things like setting shared audio permissions or finding where a local recording was saved can be a real headache. RAM usage is also a real issue. If you already have 15 Chrome tabs open, plus Slack, design software or an ERP running, it can slow down your system. And the 40 minute limit on the free version is hard to defend in 2026. It no longer feels like a technical limit just a way to pressure you into upgrading.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

SA

Samer A.

Computer Software, 500+ employees

More than a year

4.0
March 2026

Fantastic for team meetings

Pros

It has become my go to platform for virtual meetings and audio or video conferencing. Plus it offers really great value for the price especially with its recording capacity and the range of features available. It is also very simple to navigate which makes communication across large teams and resource sharing much more convenient.

Cons

Overall I am happy with it but the chat can feel a bit limited at times compared to what I need. I also sometimes struggle to find the emojis or stickers I want. Since it's mainly a professional platform that's understandable though it would still be nice to see some improvement there.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

7

ZP

Zach P.

Education Management, 101-500 employees

More than a year

4.0
March 2026

ideal for global collaboration

Pros

Zoom Workplace keeps collaboration and video calls simple which makes it a great fit for work. The interface is also clean, well organized and easy to use. Since most people already know how it works, inviting others to meetings rarely causes any confusion or delays. It is also been very reliable like no outages or major access issues in my experience. Another big plus is how accessible it is worldwide so connecting with partners in different countries feels effortless.

Cons

One issue I have run into is that it can get laggy or choppy even when my internet connection is strong. At first I thought the problem was with my provider but after checking, it was clear Zoom itself was causing the lag especially in larger meetings. I do not really notice this during one on one or small group calls but in big meetings, the choppiness and delay become much more noticeable.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

NL

Norm L.

Legal Services, 1-10 employees

More than a year

5.0
March 2026

good for meetings

Pros

Overall it's been very reliable for group meetings and even courtroom appearances. It has all the features I need and it works really well with my high-end video camera.

Cons

It takes a while to load. Moving between phone and PC can be frustrating too and there are moments when I end up having to figure out the room number and passcode from the meeting link.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Research, 1-10 employees

More than a year

4.0
March 2026

Helpful for remote meetings

Pros

It works really well when you cannot attend a meeting in person or when you are out of town but still need to be there.

Cons

At times the connection is unstable or does not work properly which becomes frustrating when you need to join something on time.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

KA

Keirsten A.

Legal Services, 1-10 employees

Less than a year

5.0
March 2026

Fantastic calls and calendar sync

Pros

Getting started with it is incredibly easy. Plus it connects nicely with my Outlook Calendar and both audio and video quality have been consistently very good. It also makes it simple to talk with other team members without any hassle.

Cons

The scheduler feature could definitely be better. Like I have tried to set up meetings for my coworkers and boss but they never show up on their calendars. Though I am not sure if it's something I am doing wrong or a limitation of the tool but it has not worked for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

BG

Barry G.

Construction, 500+ employees

More than a year

5.0
March 2026

Powerful features and quick setup

Pros

The fact I love is that getting started with it is pretty easy and the setup process is simple too. It also comes with plenty of features that add value to the experience whether you are hosting a meeting or joining one as a participant.

Cons

One issue I ran into was not really with the tool itself but with how it was introduced at a previous job. We were switched over to it with very little training so it was harder to make proper use of some of the key features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

NO

niamh o.

E-Learning, 51-100 employees

More than a year

5.0
March 2026

Fantastic for remote meetings

Pros

Using it has not been a problem at all and it covers everything I need for remote collaboration. I can jump on video calls or voice calls, share my screen when presenting and use the recording feature when I need to save meetings for later. Overall it's been an excellent tool for teamwork, collaboration and online meetings.

Cons

After I have joined a meeting, the app sometimes starts reinstalling itself or running an update. Though it is not a big issue and it might just be because I do not always keep it fully updated but it can still be a little annoying.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ML

Martin L.

Information Technology and Services, 500+ employees

Less than a year

5.0
March 2026

excellent connection quality

Pros

Connection quality stays consistently excellent, even when bandwidth is low. It is also very user-friendly as you can join a meeting with just one click, without creating an account or downloading bulky software.

Cons

The note taking feature still needs work and the screen sharing option can be pretty confusing when you are the one presenting.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

MS

Manish S.

Information Technology and Services, 11-50 employees

Less than a year

5.0
March 2026

All in one workplace hub

Pros

Zoom brings meetings, chat, email, calendars and whiteboards into one place which makes day to day work much easier to stay on top of. The video call quality is also better than a lot of competing platforms and it offers more useful calling options as well.

Cons

One problem is that it feels too focused on meetings. Also adding extras like Zoom Phone, Webinars or advanced AI features can quickly drive up the total cost.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

SP

Stephanie P.

E-Learning, 1-10 employees

More than a year

5.0
March 2026

Flexible for sharing and replay links

Pros

One thing that works really well with it is that attendees can join a call without having their own Zoom account or even installing the app. Screen sharing including computer audio is very simple. On the Mac app, I can move the call window over whatever I am presenting which helps me arrange my screen the way I like. The whiteboard feature is also very useful. I also appreciate that when I record meetings, I can just send people a link to the replay instead of uploading the file somewhere else like YouTube.

Cons

A downside is that the included storage for meeting recordings fills up very quickly. Since the lowest annual business plan is not cheap, I often have to download the recordings I want to keep and free up space for only the calls I want to leave accessible via a replay link. The settings pages are also very cluttered and seem to get rearranged often which makes it harder than it should be to find what you need especially when setting up workshop sessions in advance.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

TW

Tisha W.

Hospital & Health Care, 500+ employees

Less than a year

5.0
March 2026

Handy screen sharing and recording

Pros

Built-in screen sharing and recording are the features I like most in this tool especially because I can use them right away while giving presentations.

Cons

Just keep in mind that the free version limits calls to 40 minutes. Other than that, I have not really had any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SP

Stephanie Pampel

E-Learning, 1-10 employees

More than a year

5.0
March 2026

helpful recordings

Pros

Something that really works well is how attendees can join a call without needing an account or even installing the app. Screen sharing including audio, is very convenient and on the Mac app I can move the call window over whatever I'm presenting which makes it much easier to arrange my screen the way I want. The whiteboard is useful too. I also appreciate that when I record meetings, I can just send someone a link to the replay page instead of uploading the file somewhere else like youtube for people to watch it.

Cons

A drawback is that the starting storage space for recordings is pretty limited. Since the lowest annual business plan isn't exactly cheap, I often have to download the recordings I want to keep and free up the software's storage for only the meetings where I still want to share a replay link. Also the settings pages feel very convoluted and seem to get rearranged often which makes it frustrating to find what you need especially when setting up workshop sessions ahead of time.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

TW

Tisha Williams

Hospital & Health Care, 500+ employees

Less than a year

5.0
March 2026

built in sharing and recording

Pros

One thing I appreciate most about this tool is the built in screen sharing and recording which I can use right away whenever I'm presenting.

Cons

The only thing to keep in mind is that calls on the free version are capped at 40 minutes. Aside from that I haven't really run into any issues.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

SS

Said Saddouk

Education Management, 1-10 employees

More than a year

5.0
February 2026

smooth joining

Pros

Hosting webinars and larger sessions has been really dependable! The audio and video stay strong even when a lot of people are in the meeting and it's smooth to join from just about any device. There's very little setup involved which makes a big difference when you're coordinating a large group.

Cons

Issue is the time limit on the free plan which can get in the way during longer sessions or training events. A few of the more advanced settings are also tucked away and aren't very accessible to find.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AH

Aneury Hernandez

Business Supplies and Equipment, 500+ employees

Less than a year

4.0
February 2026

quick meetings with coworkers

Pros

This has been the best app for making calls with my coworkers whether we're in meetings or reviewing projects together!

Cons

I honestly couldn't find anything to dislike about the app because it works really well for exactly what we need.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

SF

Susana Felipe

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0
February 2026

cuts down on time

Pros

It's gone way beyond basic meetings now! Chat, phone, whiteboard, scheduling and docs are all tied together in one place! Having everything connected like that really cuts down on wasted time.

Cons

Tradeoff is that there are a lot more tabs, features and settings than before. It's powerful but it can feel a bit overwhelming when all you want is to jump on a quick call.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Computer Software, 500+ employees

More than a year

5.0
February 2026

Good integrations

Pros

Easy to use and it covers everything I need in one place including chat, polls, quizzes and webinars. It also integrates really well with Outlook, Slack and other tools which makes it even more convenient to use.

Cons

I don't have any real complaints. I've been using it for more than four years now and it has consistently worked well for me without any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9