Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Computer Software, 101-500 employees
More than a year
“handy integrations”
Pros
The collaboration features work really well and the third-party integrations make it fit nicely with other tools I already use. Video conferencing is dependable, mobile access is convenient when I'm away from my desk and the alerts and notifications help me stay on top of meetings and updates.
Cons
Virtual background quality could definitely be better and I've run into connectivity issues when switching from the web version to mobile during a meeting.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Marketing and Advertising, 1-10 employees
More than a year
“part of my routine”
Pros
Over the past two years, this software has become a major part of my routine. When lockdown made in-person meetings impossible, it quickly became the program I relied on most. It comes with a range of useful features that make it one of the most popular tools for both work and personal use.
Cons
Video and audio can lag if your wifi connection isn't strong enough and it also doesn't perform very well on older computers.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Mechanical or Industrial Engineering, 500+ employees
More than a year
“screen sharing makes teaching better”
Pros
Screen sharing is the feature I enjoy most in this app because it helps me explain things much more clearly while sharing my screen. It's also helpful that the platform offers participant packages for 300, 500 and 1000 people.
Cons
The only drawback is that free accounts are limited to 45 minute meetings, other than that, I really don't have any complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 1-10 employees
More than a year
“reliable remote meetings every time”
Pros
With remote work becoming a normal part of life during Covid, virtual meetings turned into something every company, school and team had to rely on. Out of all the platforms we've used, this app has clearly been the most widely adopted and in my opinion, it has also been the most dependable. Our company uses it for meetings, onboarding and training new employees, troubleshooting issues in the field and plenty of other day-to-day communication. The screen sharing feature is especially useful and the option to record meetings has been a big help for training purposes and for keeping a record of meeting notes and discussion topics. Overall, it has easily been the most effective virtual meeting platform we've worked with.
Cons
Before Covid, the only real downside was the time limit on the free the software plan. We moved up to the next tier before the pandemic so we could run full hour-long meetings without having to restart them after 45 minutes. That said, the paid plan came with additional features that we've really appreciated so at this point I honestly don't have any complaints.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Information Technology and Services, 51-100 employees
More than a year
“familiar setup”
Pros
By now, most people have already used this software either for work or in their personal life so it feels familiar right away and is simple to figure out. The settings are clearly and logically labeled which makes it accessible to understand what to do. Even people who are new to it can usually pick it up fast and start being productive without much trouble.
Cons
The Group Rooms feature could be used much more effectively if more people understood how to work with it. I'd really value more creative guidance and best-practice suggestions for using Group Rooms to manage discussions better and rotate through group meetings in a more productive way.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
E-Learning, 500+ employees
More than a year
“student-friendly across devices”
Pros
Getting started with the platform is easy and students can join without much trouble from different kinds of devices.
Cons
The part that gets frustrating is screen sharing especially when the control panel starts moving around while I'm using multiple monitors. That's usually when the issues begin. I also run into problems seeing certain things properly when I share my screen and switch to present mode. A lot of the time, I have to keep it out of present mode so I can still access the this platform functions I need.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Government Administration, 500+ employees
More than a year
“collaboration lifesaver”
Pros
With meetings never seeming to stop and in-person gatherings not being possible, this software has been such a valuable addition for our team. It's been warmly welcomed and has really helped us keep our collaboration going without interruption.
Cons
nothing comes to mind that I dislike about it. During the challenges of Covid, it has truly felt like a blessing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 500+ employees
More than a year
“simple invites and meetings”
Pros
Sending out invites is easy and joining meetings takes almost no effort. Other video conferencing tools often feel overly complicated but the tool keeps the whole process simple and user friendly.
Cons
An area that could be better is breakout rooms and it would also be helpful to have live polls available during meetings.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Consumer Services, 1-10 employees
More than a year
“easy to use”
Pros
It's very easy to use, simple to understand and quick to access whenever I need it.
Cons
There really isn't anything I dislike about this program.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“reliable for global meetings”
Pros
It's been really helpful for bringing our distributed team together and letting us get to know each other even while working from different countries. The platform is easy to use and has been consistently dependable.
Cons
At first there was some difficulty when figuring out some of the little things like screen sharing or turning the camera on and off. After getting used to it though, it hasn't been an issue.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Religious Institutions, 11-50 employees
More than a year
“simple to use”
Pros
Starting off with this tool was easy and using it day to day has been just as simple. The audio and video quality are consistently high which makes meetings feel reliable and clear.
Cons
During a school board setup where several people were in the same room on their own devices while others joined from home, we ran into issues with audio feedback. In some cases, that also made it hard to hear certain participants.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Renewables & Environment, 51-100 employees
More than a year
“quick setup and reliable calls”
Pros
Everything has worked really well for me. Getting started was simple and the setup process was easy too.
Cons
Every now and then on my Mac, I've had to restart the computer to get it working again but it happens very rarely.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Graphic Design, 1-10 employees
More than a year
“great tools and secure meetings”
Pros
Incredibly simple to work with and it comes packed with lots of useful tools. I also appreciate that there's a free version, you can record your meetings and the meetings run over secure connections.
Cons
The only downside I ran into was that sessions are limited to 40 minutes but that applies only to the free version. Aside from that, it was excellent overall.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Apparel & Fashion, 51-100 employees
More than a year
“remote work essential”
Pros
This app has really become an essential part of communication and project coordination. The screen sharing and file sharing tools make presentations practical and easy. It has helped define a new era of remote work and overall it handles that role very well.
Cons
I'd really like to see more built-in productivity tools, like presentation timers so meetings don't drag on endlessly. Long, never-ending calls have definitely become an issue.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Higher Education, 101-500 employees
More than a year
“handy sharing”
Pros
Two features matter most to me in the software: the screen sharing works really well and the Outlook add-on makes it simple to include this software links in my meeting invites. The background and blur options are also a nice touch. On top of that, the mobile app comes in handy whenever my internet connection starts acting up.
Cons
I've noticed that while I prefer using the the platform desktop app on my computer, it doesn't offer as many meeting editing options as the web version does.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Business Supplies and Equipment, 500+ employees
More than a year
“remote meetings made convenient”
Pros
Skipping in-person meetings all the time has been a huge convenience and at this point they hardly feel necessary anymore. Features like screen sharing and recording save us a lot of time and have been especially helpful for remote presentations.
Cons
A few features aren't placed where you'd expect so it can be a little tiring for new users to find their way around. Lol
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Software, 51-100 employees
More than a year
“lifesaver for calls and teams”
Pros
During the first Covid lockdown, it honestly felt like a lifesaver for both families and businesses. It's very simple to use so there's basically no difficulty at all. The chat option and reaction features are also really nice additions.
Cons
At times, the connection can drop unexpectedly and it's not the most secure option when it comes to web conferencing.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
Less than a year
“best app!”
Pros
It's the best app I've used for meetings. You can do almost everything with it and it's really simple to use.
Cons
I honestly can't think of any downsides to the app. I really enjoy using it, lol.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Logistics and Supply Chain, 51-100 employees
Free Trial
“useful for courses”
Pros
Using this platform has been very convenient because it's simple to work with and saves a lot of time and effort. It really helps bridge distances, makes explaining things during courses much easier and connects with other applications without much trouble.
Cons
I didn't enjoy that the free meetings are limited to just 40 minutes and the button to start or join a meeting call is not very easy to find.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Architecture & Planning, 11-50 employees
More than a year
“helpful free plan and calendar sync”
Pros
When our office shifted to working from home, having access to the tool's free version was really valuable. We were still figuring out which platform fit our team best and what remote work would actually look like so being able to try it before paying for a full plan made the decision much easier. The Google Calendar integration is also a very useful feature and helps a lot with scheduling.
Cons
Pricing jumps quite a bit when you need to host larger groups so webinars end up being fairly expensive.
Rating Distribution
Ease of use
8
Value for money
5
Customer Support
8
Functionality
8