Total 2562 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

70%

4

Stars

26%

3

Stars

3%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Real Estate, 1-10 employees

Less than a year

4.0

“user friendly”

Pros

Running it on a laptop or mobile device doesn't take much effort and even non-technical members can use it without much trouble.

Cons

One issue is that the chat can be easy to miss during a presentation especially if this tool is the only window open while some participants are switching between other platforms.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

OI
Omotayo Idris

Farming, 1-10 employees

More than a year

5.0

“clear controls”

Pros

Very easy to use and pretty much anyone can use it regardless of their education level. The instructions are detailed but still simple enough to follow without confusion. One feature I really appreciate is the mute microphone button because it helps keep meetings free from noise and interruptions. Their customer support has also been excellent whenever needed. Screen sharing is another very useful feature at any time and I also value having the option to turn my video on or off whenever I want.

Cons

There are times when this app glitches and that can slow the flow of a meeting. Another downside is that meetings cannot go beyond the platform's maximum time limit. I also don't like that some features are unavailable on the phone version, such as recording.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

MS
Michael Skoglund

Media Production, 1-10 employees

More than a year

4.0

“no effort needed”

Pros

Sending invites to other people doesn't take much effort! It also comes with really useful features like background removal, screen sharing and remote control which lets someone take control of your computer if you decide to allow it.

Cons

This software feels slower than other video conferencing apps, with the video and audio lagging or occasionally cutting out. It also puts some features behind a paywall that other meeting platforms, such as Google Meet, offer at no extra cost.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

RB
Ryan Barbosa

Information Technology and Services, 500+ employees

More than a year

5.0

“easy to figure out”

Pros

Everything feels very easy with this software. Sending and receiving the platform invites, hosting meetings and sharing my screen all work without much loading time and it doesn't feel weighed down by unnecessary features.

Cons

Screen sharing still feels limited because there's no real collaboration option like annotations or drawings. On top of that, when I'm sharing my screen, I can't tell who's speaking unless I open the meeting in a completely separate window.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

10

PM
Pamela Metzger

Hospital & Health Care, 500+ employees

More than a year

5.0

“allows flexibility”

Pros

It gives me a lot of flexibility when connecting with clients, staff and even joining casual meetings with friends.

Cons

Like any software it can be inconsistent at times and occasionally freeze. It could also be more user friendly since I often have to explain how to use it to people who are joining from different devices.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

CJ
Corey Johnson

Non-Profit Organization Management, 51-100 employees

More than a year

4.0

“best option”

Pros

When we had to move from in-person to remote, we tested everything: Skype, Teams, Slack and the rest. This platform ended up being the strongest option because it offered the most features and felt the most dependable. It really made the transition to remote work much simpler than we expected.

Cons

Can be a bit confusing for some people especially if they do not already have the app on their phone. We have also run into issues with breakout rooms, where people occasionally get dropped or errors come up.

Rating Distribution

Ease of use

5

Value for money

7

Customer Support

7

Functionality

8

GD
ghoribi derkouche

Computer Networking, 1-10 employees

More than a year

5.0

“better client interactions”

Pros

It makes appointments feel much more natural, improves communication with potential clients and even allows you to appear in court without actually having to go there, on top of making meetings very effective.

Cons

Something that bothers me is that when you first join a meeting, the audio doesn't connect right away so if the person on the other end starts talking, it creates an awkward moment and you have to explain yourself.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

JC
James Chapman

Pharmaceuticals, 500+ employees

More than a year

5.0

“reliable recordings”

Pros

From day one, the tool has been very easy to use, with an accessible interface that works well for meeting with students and delivering presentations. It feels secure and joining lectures is simple for students. The meeting recording feature is also really valuable especially for participants who can't attend live sessions.

Cons

This tool handles almost everything we need quite well. The only challenge comes up occasionally with hybrid meetings, where some participants are in the room in person while another group is joining online, as that setup can be a bit harder to manage.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

10

Functionality

10

DWI
Denise Wright Ianni

Financial Services, 1-10 employees

More than a year

5.0

“user friendly for everyone”

Pros

Using this software feels very easy for everyone involved which is something I really appreciate.

Cons

Every now and then new updates end up causing issues for users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

LS
Lindy Severns

Fine Art, 1-10 employees

More than a year

4.0

“dependable tool”

Pros

It's easy, dependable and still works even when the wifi signal is weak. The interface feels accessible too, with only the essential options showing up each time instead of a bunch of unnecessary clicks.

Cons

The free/basic plan can be limiting because the meeting ends once the time cap is reached. It would be better if there were more flexible time options at different price points.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

LL
Lesli Laughter

Education Management, 11-50 employees

More than a year

5.0

“can customize”

Pros

Using the system feels very easy. The controls are flexible so I can run a powerpoint and share a website without any trouble. It also lets multiple people present and share their screens which is really helpful. On top of that it's simple to customize things to fit whatever a presentation requires.

Cons

I don't like that this app doesn't let me see the participants. Presenting without seeing anyone can feel awkward, like talking to nobody.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

CC
Chandler Chandler

Real Estate, 500+ employees

More than a year

5.0

“firewall-friendly and widely accessible”

Pros

The software works well with even sophisticated company firewalls which makes it a go-to video conferencing platform that's generally accessible for major companies, investors and individual users alike.

Cons

Getting the firewall integration sorted out took a bit of time to figure out but in the end it worked out.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

SP
Sarah Pinkerton

Non-Profit Organization Management, 11-50 employees

More than a year

4.0

“love the breakout rooms”

Pros

Being able to share my screen, set up breakout rooms and record meetings with the option to edit them afterward has been a huge plus. The platform feels very user friendly especially when I'm working with people across all age groups.

Cons

There aren't many downsides for me. Occasionally, I notice some lag but that usually happens when too many screens are open and the web gets overloaded. I do appreciate that this software keeps updating the system regularly.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

TM
Tyler Manoukian

Education Management, 500+ employees

More than a year

4.0

“strong integrations”

Pros

I really appreciate how versatile it is. Getting live recordings and cloud captions is simple and since almost everyone already knows how to use it, onboarding is rarely an issue. The Cvent integration works really well too.

Cons

The privacy settings could definitely be improved. It would also help to have the option to react to or reply to chat messages because scrolling all the way back up is pretty inconvenient. Along those same lines, the chat box itself could use some improvement.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

A
Anonymous

Environmental Services, 500+ employees

More than a year

5.0

“set up works well”

Pros

The live, collaborative setup works really well for training coworkers on different subject areas and makes it easy to guide people through things together in real time.

Cons

Every now and then the audio and microphone features freeze up so either people can't hear me clearly or I can't hear them. It feels like about half the time we have to pause for a bit to get it working properly again.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

KK
Kim Kim

Information Technology and Services, 101-500 employees

More than a year

5.0

“convenient to use”

Pros

Working with coworkers around the world feels much faster and more convenient with this. Call quality is really strong and the connection stays stable which wasn't always the case when I used Teams.

Cons

Something that could be better is the information provided about the apps you can install. There isn't enough detail there for IT teams to properly review and approve them.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

ML
Maria Leon

Restaurants, 11-50 employees

More than a year

5.0

“connect from anywhere”

Pros

Using this software feels very easy and the part I appreciate most is how simple it is to use while still letting people connect from anywhere in the world.

Cons

At times the audio clarity drops and doesn't sound as sharp as it should.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

LC
Luis Conde

Commercial Real Estate, 11-50 employees

More than a year

5.0

“clear audio”

Pros

These days just about everyone already knows how to use it but the platform still sets itself apart with its on-screen writing and note-taking features. On top of that, the overall image and sound quality are among the best.

Cons

A limitation is that joining meetings from other services like Webex, Google Meet or Teams is mostly restricted to this platform.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

8

KM
Kgaugelo Mohlamonyane

Mining & Metals, 1-10 employees

More than a year

4.0

“keeps things organized”

Pros

Having everyone in one virtual room really keeps the audience and host engaged. We can have up to 1000 people in a conference, mute and unmute microphones as needed and the host can silence everyone to keep things organized. Even with people joining from different places, it still feels like we're all together in the same space.

Cons

The pricing isn't outrageously high but it can still feel expensive when you're unemployed. Because of that, I can't fully take advantage of everything since my meetings are capped at around 40 minutes on the free plan and right now that's the only option I can use haha.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8

DP
Demeure Pessoa

Marketing and Advertising, 1-10 employees

Free Trial

5.0

“stands out”

Pros

The tool stands out most to me for how functional and user friendly it is which makes it useful in all kinds of situations. One thing I really appreciate is how consistent it feels across different devices and interfaces so whether I'm joining from a smartphone, laptop or desktop computer, the experience doesn't feel unfamiliar or different. Because of that, I confidently recommend it to my customers, business partners, friends and others.

Cons

I don't really have any major complaints about this tool but I do run into an issue with meetings handled over the phone. At times, the audio has a wheezing or distorted sound and that usually seems to depend on where the other person is located.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10