Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Primary/Secondary Education, 51-100 employees
More than a year
“helpful for distance learning”
Pros
During the school year, this platform has been really useful whenever distance learning is needed. It helps keep students involved in online lessons and the platform feels very user friendly.
Cons
At times, parents and students have trouble getting into the meeting when I haven't customized the entry password.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Electrical/Electronic Manufacturing, 11-50 employees
More than a year
“free meetings”
Pros
I really appreciate that the free version is available without any cost. Whether you use the app or the website, you can meet with a large group of friends or coworkers, talk about anything and share your screen without paying. That makes it a very useful and encouraging tool to use. On top of that, the interface is simple and clear so it does not take much effort to understand how everything works. It is easy to keep track of the features and use them comfortably without any confusion.
Cons
this is not something that feels terrible or makes me dislike the platform. The only issue is that meetings on the free plan are limited to around forty minutes to an hour and then the session ends automatically. After that, you have to create a new meeting link and send it again so everyone can join another room. It only takes a short moment, just a few seconds but I still wish the same meeting could last longer without needing to restart it.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Logistics and Supply Chain, 1-10 employees
More than a year
“easy to use”
Pros
Getting started with this tool takes no effort at all since it's very easy and simple to use. Features like private chats, polls, presentations and information sharing have given me one of the best experiences I've had with a meeting platform. The part I appreciate most is how well it adjusts to low internet speed which makes it really reliable for meetings even when I'm on the move.
Cons
The only downside I've run into is a few issues when trying to integrate it with my Outlook account but aside from that I'm very pleased with it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Medical Practice, 51-100 employees
More than a year
“smooth platform”
Pros
The system works well for everything from small team calls to large meetings and it supports collaborative work really effectively. I rely a lot on the Q&A and chat features and they're smooth and easy to use.
Cons
Sometimes here's some lag when presenting larger slide decks or when the audience size gets big.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Hospitality, 500+ employees
More than a year
“can host many people”
Pros
Something that really works well with this app is being able to host up to 100 people in a single meeting, share screens and mute microphones to cut down on background noise. It was especially useful during the Covid19 lockdown when meeting in person was not possible and even now my workplace still relies on it for almost every kind of meeting including conference sessions, webinars and capacity-building activities.
Cons
Every now and then, the connection gets interrupted during meetings and there are moments when the video freezes. That can be quite stressful especially when you are in the middle of an important business meeting.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Telecommunications, 500+ employees
More than a year
“high quality”
Pros
From quick team huddles to larger business meetings, the software has been one of the strongest video conferencing tools I've used. It delivers high-quality video and voice calls from just about anywhere and the platform is simple to figure out while still feeling secure. The recording feature is especially useful because it lets me save every meeting when needed and inviting people is easy since I can just send a link and they can join right away. It works well whether the group is small or large and setting up a meeting only takes a click. The HD video and audio quality help everyone come through clearly on calls. Screen sharing and plug-in support also make it easier to collaborate quickly, make decisions on the spot and adapt when plans change. Whether working from home or handling meetings from the office, it's a solid option for small calls and larger sessions alike. This software is an excellent choice for business meetings and video conferencing, with advanced capabilities and built-in collaboration tools that make sharing files and ideas convenient. In my view, it performs better than other tools like Skype for Business, GoToMeeting and Google Hangouts Meetings. There's a reason millions of people around the world use it for both business and personal meetings especially since the pandemic.
Cons
Outlook integration is not as smooth as it is with Teams. Scheduling meetings through Outlook particularly on a MacBook Pro, can feel a bit fragmented at times. Also while users can join with or without video, there isn't a way to join with the sound already muted so background noise can sometimes become an issue.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Health, Wellness and Fitness, 1-10 employees
More than a year
“my honest opinion”
Pros
Setting a meeting up and inviting other people is easy and the platform has been reliable with consistently good video call quality. Screen sharing and call recording are both really useful features too. Another thing I appreciate is that it works across different devices whether I'm on a PC, laptop or mobile.
Cons
Its inconvenient to have to install the software on my computer and then deal with updates ( that has occasionally made me late joining a meeting).
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Computer Software, 500+ employees
More than a year
“So valuable”
Pros
Clear HD video and audio have been a big plus and being able to see participant camera feeds makes meetings feel more connected. It also works well for audio-only conferencing when video is not needed. Cross-platform messaging is useful and I can switch between mobile, PC and iOS without any trouble. End-to-end encryption, scheduling and meeting recordings are all valuable features that make this platform practical for everyday use.
Cons
My concern is the security side of the tool especially because of the data leakage issues that were reported in the past. That history still raises some doubts.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Events Services, 11-50 employees
More than a year
“secure file sharing and channels”
Pros
One thing that has worked really well with this tool is the ability to share large files securely. It also gives us the option to create unlimited communication channels which helps a lot with team collaboration.
Cons
That said, when it comes to storing files effectively, it still needs to be connected with external cloud storage solutions such as GoToMeeting.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Construction, 500+ employees
More than a year
“Keeps projects moving”
Pros
Working in construction means constantly coordinating with manufacturers, suppliers, clients and subcontractors and getting everyone together in one place for discussions can be difficult. When teams are spread across remote locations, meeting in person is not always practical. With this tool, we can bring everyone into a single meeting, review products, resolve issues and keep all stakeholders updated without delays. It saves a lot of time and helps move the work forward faster which is exactly why I continue to prefer this.
Cons
I do not have anything negative to say about this tool. It has been an excellent option for official meetings, helping businesses communicate better while also improving both individual productivity and overall company performance.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Civil Engineering, 11-50 employees
More than a year
“crystal-clear meetings”
Pros
One of the best things about this app is how clear the video and audio quality are. Even when the connection has a few issues, the platform makes them simple to handle which keeps meetings flowing better and makes the whole experience far less stressful. Whether it's a one-on-one call or a group meeting with people joining live from different parts of the world, it really gives the feeling that everyone is right there together, talking and sharing ideas without interruptions.
Cons
An area where the software could definitely improve is the dashboard and the way the menus, options and choices are displayed. There are a lot of useful features available but they are not always easy to spot or understand at first glance. Since this software offers so many tools making them more visible and easier to recognize would be a very important improvement.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Computer Software, 1-10 employees
More than a year
“solid integration”
Pros
The installation is quick, the navigation is clear and using it with multiple people feels very simple. The interface is well designed and it also integrates nicely with other tools.
Cons
I'd like to see unlimited meeting time similar to Google Meet. It would also help to have a better way to sync audio from different participants, plus the option to join a meeting without having to download the app first.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Automotive, 500+ employees
More than a year
“helpful chats and on-demand calls”
Pros
During the pandemic, when meeting people in person wasn't really possible, this tool turned out to be really useful thanks to its on-demand features and real-time chat.
Cons
On the free plan, having to reconnect about every 40 minutes gets frustrating.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Computer Software, 500+ employees
More than a year
“made remote classes better”
Pros
During lockdown, the tool really turned out to be a lifesaver. As a student, I use it every single day, not just for classes but also for group study sessions and working on assignments together. It's especially useful because you can share your screen when you want to show something from your computer or switch to your camera if you need to show something physically nearby. On top of that, being able to write directly over the video or screen share makes explaining things to classmates much easier than when we used to do it in person. You can also mute yourself whenever needed and the filters add a fun touch for lockdown parties.
Cons
Problem is that it's not completely free. If you want to host a meeting with more than two people for longer than an hour, you need to pay for a subscription although the price is not too bad.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
10
Design, 1-10 employees
Less than a year
“versatile features”
Pros
Between the price and everything it offers, the value is excellent. It's accessible and comes with a strong set of features. It runs really well on both desktop and mobile so the cross-device compatibility is a huge plus. The interface is clean, simple and quick to figure out which makes navigation very easy. Setup is fast on both the computer version and the mobile app. There's also a wide range of useful tools including virtual backgrounds, recording, email integration and more. The free version is surprisingly complete which was especially helpful for people during lockdown. It fits business, personal and academic use extremely well. On top of that, the audio and video quality stay very solid even when the internet connection is unstable. Screen sharing is also very practical and simple to use.
Cons
The cap on how many people can join a call is limiting. Also in countries where low bandwidth is common, there can still be occasional connection issues. I wasn't getting disconnected all the time but it did happen now and then. The chat feature works fine but it's pretty basic. It would be better if it included more functions, like the ability to reply to specific messages.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Marketing and Advertising, 1-10 employees
Less than a year
“remote work made effortless”
Pros
Working remotely feels effortless with this software. It was especially useful during the strict Covid restrictions.
Cons
I honestly love everything about this tool and have no issues to mention.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Higher Education, 101-500 employees
More than a year
“secure and convenient meetings”
Pros
Convenient, effective and secure to use. I haven't run into any of the widely reported "problems" that were all over the media.
Cons
There are a lot of settings to sort through, along with a few annoying quirks. Still, they're pretty minor in the overall picture.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
E-Learning, 1-10 employees
More than a year
“reliable meetings during lockdown”
Pros
During lockdown, the system made every part of work much more manageable because we could keep doing our jobs without putting our lives at risk. I genuinely enjoy using it for work and attending meetings on it.
Cons
At times, the polls don't appear and when the internet connection is weak, the quality gets really bad. Still, overall it's been a good tool.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Market Research, 1-10 employees
More than a year
“Trusted platform”
Pros
This app has been our go-to platform for video calls because it is widely known and trusted and it has helped us stay connected with our branches, suppliers and clients while keeping communication secure during the pandemic. It does not take any technical expertise to use since the interface is friendly and easy for any user. One feature that has been especially valuable is the whiteboard which helps us create clearer and more informative presentations. We can also record meetings directly to the cloud and revisit them whenever needed and the mobile app adds even more convenience by letting us join meetings from anywhere.
Cons
It has provided a secure environment during the pandemic and the platform is simple to use with a friendly, user-focused interface so there have not really been any notable downsides for us.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“review for platform”
Pros
Crystal-clear audio, dependable performance and an interface that's simple to figure out.
Cons
The chat box feels pretty limited in terms of resizing, the font looks too large, there's a lot of wasted black space and it doesn't include stickers.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10