Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Real Estate, 1-10 employees
More than a year
“connects teams”
Pros
This app really helps bring people together for clear communication and collaboration. It's also very flexible, with multiple ways to present and share information during meetings.
Cons
There are occasional technical glitches and sometimes one participant's weak WiFi can affect the experience. That said, over time, most people have figured out how to work around those issues.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Government Administration, 500+ employees
More than a year
“shared virtual meeting space”
Pros
It works well as a common virtual meeting space that different agencies and individual users can all join and use together.
Cons
The host control features can feel a bit inconvenient at times.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Computer Software, 51-100 employees
More than a year
“Capable tool”
Pros
This tool covers just about everything I need. It's really convenient and includes nearly all the features required for effective communication and remote work. Screen sharing, video and voice calling are all built in which helps keep office collaboration running without interruptions. The option to group people is another really useful feature. Overall, it's a very capable tool for getting work done.
Cons
Document uploading while working and communicating could be much better. It would be much more useful if users had dedicated storage for shared documents and links exchanged during online sessions.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Retail, 500+ employees
More than a year
“reliable meetings across devices”
Pros
It's been really useful for team collaboration whether it's video calls, remote meetings, recruitment interviews, chat between end users or even larger conferences and webinars. I also appreciate that it works well on both iOS and Android devices.
Cons
Its missing is the option to move an active meeting from a phone to a laptop after it has already started. Microsoft Teams already offers something similar so it would be nice to have that here too.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
8
Consumer Goods, 1-10 employees
More than a year
“secure and versatile for teams”
Pros
Having the software up and running for a business doesn't take much effort and the configuration process is easy. It's flexible, secure and gives you the choice to save recordings either locally or in the cloud. It's also made remote work feel a lot more interactive and enjoyable.
Cons
there's not much I can point to as a downside with this platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Design, 11-50 employees
More than a year
“simple workflow”
Pros
Getting used to this software feels very natural because the interface and overall functions are simple, organized and visually appealing.
Cons
The part I like least is how short the free meetings are. It would be much better if there were a more affordable plan option for students.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Human Resources, 500+ employees
More than a year
“useful collaboration features”
Pros
The platform comes with several really helpful features, such as recording calls for later reference, screen sharing so everyone can view the same document and make edits or give feedback more efficiently, real-time chat with participants and reaction icons that let you respond to what others are saying without needing to interrupt verbally.
Cons
At times, the software can feel a little sluggish and audio or video may occasionally cut out during calls.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Real Estate, 1-10 employees
More than a year
“helpful for resident meetings”
Pros
Being able to hold meetings online means our residents can join without needing to come into the clubhouse. Whether it's due to Covid, bad weather or travel plans, they can still stay informed about the business that affects their community.
Cons
For the way we use it, I really don't have any complaints.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“great for group video meetings”
Pros
It works really well for group video conferences, screen sharing is simple to use and the chalkboard feature is something I really enjoy.
Cons
There have been times when the tool drops calls in the middle of a meeting. I have also noticed a delay when using this tool across different time zones.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Government Administration, 51-100 employees
More than a year
“perfect for online meetings”
Pros
Ever since I started using the system for online meetings, it has been really useful.
Cons
The auto-transcription feature could be improved and made more functional.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 500+ employees
More than a year
“useful breakout meeting spaces”
Pros
The meeting-within-a-meeting feature, like connecting rooms, is something I really enjoy. It gives the platform a dedicated space for smaller discussions which is very helpful.
Cons
Free users can only host meetings for 45 minutes. It would be much better if that limit were increased to 60 minutes.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Computer Software, 500+ employees
Less than a year
“collaboration tool for every event”
Pros
From daily pairing sessions to company-wide virtual events, this app has become a core collaboration tool for us. It supports a large number of participants without feeling limited and we rely on it every single day. There are plenty of features and they work very well in practice. Things like custom or blurred backgrounds, breakout rooms and Google Calendar integration have been especially useful. The connection quality has also been consistently strong. During the pandemic, having a video collaboration platform like this has been incredibly important for staying active, connected and involved in company activities.
Cons
I wish it offered a full web version since it always requires the desktop or mobile app. It would also be nice to have the option to share only a selected part of the screen.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Insurance, 101-500 employees
More than a year
“Good platform”
Pros
Whether it's a meeting with cameras off, a full video call or just sharing a screen while talking through work, the software handles all of it really well. It's easy to use and works reliably across different types of meetings.
Cons
Don't like how this software deals with people on weak internet connections. At times someone will freeze and then reconnect while their poor-connection version still appears to be in the meeting.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Computer Software, 1-10 employees
More than a year
“best one out there!”
Pros
Out of all the meeting platforms I've used, the platform still feels like the best one available. That's not just because it offers plenty of features but also because it's genuinely simple to use. The interface may look a little traditional compared to competitors that are going for a more modern design but that actually works in this platform's favor. That older-style layout makes it much quicker for new users to understand the app and get comfortable with it. When I started using the tool, it only took me about an hour to become familiar with most of the features. The screen annotation option is also really useful especially during discussions and presentations. On top of that, the screen sharing feature is very practical and comes with a lot of functions. And the virtual backgrounds are honestly excellent. That's one of the features I rely on the most since it lets me join formal meetings from places like my garage without it looking unprofessional.
Cons
The free plan is definitely generous and includes a lot of useful features. Still, I'm not a fan of the meeting time limit on the free version. I'd rather they reduce access to a few features instead of cutting sessions short. That approach would probably help a lot of people who can't afford self-hosting this tool or paying for a premium subscription. Even so, I have to admit the paid plan is reasonably priced.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Information Technology and Services, 500+ employees
More than a year
“no training needed”
Pros
Whether it's a quick business call on the move or a full remote team session, the system fits really well and doesn't require any special training to get started. The toll-based calling option is useful and with our company's enterprise subscription, we could host 500+ participants at once with unlimited meetings and no time limits. The streaming and recording features were especially helpful for people who were commuting or tied up with other work. Its integration with Microsoft Office and Outlook 365 is also a big plus since calendar notifications make planning much easier in advance. It also connects well with Slack and Zapier. The subscription can scale based on usage which works nicely for organizations. File sharing during meetings is convenient and the interface feels very accessible and well laid out. Tools like whiteboards, annotation, chat and screen sharing add a lot of value. It's also simple to divide participants into breakout rooms depending on the meeting's purpose. On top of that, the virtual background options are nice for personalization, presentations, company branding and privacy.
Cons
Issue is that the app has to be downloaded instead of offering a fully web-based experience. Another concern is that once someone enters a password or other secure information, it can't really be removed. Video streaming quality is not always HD so that can be disappointing. Storage bandwidth for webinars and recordings is also limited especially when you're dealing with longer meetings. There are still occasional this app-bombing issues if an invite gets forwarded to unintended participants. In breakout rooms, adding a co-host may not be possible which is definitely a drawback. Our team also began using Chromebooks and the lack of support there has been an issue.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Hospital & Health Care, 500+ employees
More than a year
“time-saving”
Pros
It saves both time and money when it comes to joining and organizing meetings.
Cons
Sometimes network provider interference makes it difficult to access the platform at certain moments.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Design, 1-10 employees
More than a year
“miro integration available”
Pros
Working on a UX design team, the feature I appreciate most in the software is the Miro plugin. It lets me collaborate with teammates in Miro right inside this software so there's no need to keep switching between apps or share multiple screens during meetings.
Cons
One limitation is that the free plan cuts meetings off after 40 minutes and removes everyone from the call. My team uses a paid account so it's not a problem at work but for personal use I'd much rather have the free meeting limit extended to a full hour.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Broadcast Media, 1-10 employees
More than a year
“is widely used”
Pros
Over the past few years especially with everything happening around the world, the use of the platform has grown a lot in schools, universities and many other organizations. That makes sense because the platform is simple to use and offers several advantages that made it a preferred choice over similar tools. It has become one of the applications I rely on all the time for work, training courses and conferences. Beyond work, it is also a convenient way to meet colleagues face to face and it is not limited to professional use since it has also become a gathering place for family and friends. The speed is impressive, the video and audio quality are very good, file sharing is convenient and the option to record and save meetings is very useful.
Cons
My concern is that its simplicity can also make it easier to hack. Privacy feels limited because joining a meeting often only requires a password or a link. I also think meetings should not have a time limit and there should not be a fixed cap on the number of participants allowed in a meeting.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Information Technology and Services, 11-50 employees
More than a year
“reliable meetings for big teams”
Pros
I appreciate most about this software is that it can handle 200+ users in a single meeting. The instant meeting feature is really useful and sending invites to team members so they can join quickly is very convenient. It has been reliable for us, the video quality is noticeably better and I'm also very satisfied with their customer service.
Cons
A downside is that there aren't any video tutorials to help people learn how to use the software. When a new team member joins and doesn't know how this platform works, it can be quite awkward to start explaining everything right in the middle of a meeting.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Education Management, 51-100 employees
More than a year
“breakout rooms are great”
Pros
The tool has been such a great tool especially during the pandemic when meeting face to face hasn't been possible. It's really useful for sharing information while talking and it works very well for group meetings too. The breakout rooms are something I especially love. It also gives me the chance to demonstrate hands-on what I'm doing so others can clearly follow along.
Cons
I can't say there's anything I dislike about it at this point.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10