Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Chemicals, 1-10 employees
More than a year
“user friendly meetings and webinars”
Pros
Right away, this tool feels very simple to use and genuinely user friendly. My family has set up the system calls during medical emergencies and even people who had never used it before were still able to figure out how to get around without much trouble. On the business side, it gives me everything I need to run meetings and it has also worked really well for training webinars I've joined through other companies.
Cons
You have to actually click to join the video and audio in a meeting. It doesn't connect automatically which I personally prefer but beginners especially don't always notice that step.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Hospital & Health Care, 51-100 employees
More than a year
“works well”
Pros
It runs pretty well overall with the camera and audio performing reliably. Recording a session is easy and I appreciate that it asks for participant consent. Screen sharing also comes in handy especially when multiple people are trying to speak at the same time.
Cons
Instant messaging feature needs to be better. The alert to the other person just isn't noticeable enough so messages often get missed or ignored. It would help to have a bigger, bolder notification that really makes it clear a message has come in.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Law Practice, 1-10 employees
More than a year
“incredibly valuable”
Pros
Being able to meet clients face-to-face from far away has been incredibly valuable especially in situations where phone calls and email would normally be the only options. The virtual background feature is also a big plus because it lets me join or run meetings from all kinds of locations which helps me keep working no matter where I physically am.
Cons
While hosting meetings, notifications can be easy to miss especially when someone is waiting to join. It would also be a lot more useful if this app included a transcription feature along with the option to record the meeting video.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Religious Institutions, 11-50 employees
More than a year
“flexible presenting and speaking”
Pros
What I really enjoy about this software is how flexible it is. I can either be the speaker with everyone focused on me or switch into presentation mode without any trouble.
Cons
It would be nice if I could keep speaking as long as I wanted and still have access to all the features for free, of course. Still, you get what you pay for and it's worth it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Arts and Crafts, 11-50 employees
More than a year
“great for meetings”
Pros
Screen sharing, real-time chat and the option to schedule calls are the features I use and appreciate most. It's very simple to set up and use and my company is really grateful to have this software available. I'd honestly give it a 10/10.
Cons
I really don't have any complaints about this software. Nothing about it gets in the way of my meetings.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Non-Profit Organization Management, 51-100 employees
More than a year
“secure meetings with full control”
Pros
Having secure meetings and being able to let the host manage things like muting other participants is excellent. It gives me full control over communication and makes everything run better.
Cons
There's honestly nothing to dislike. The only thing I'd say is that the pricing could be improved a bit.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Construction, 11-50 employees
More than a year
“simple to use”
Pros
My favorite thing about this feature is how simple it is to use. You can sign in from just about anywhere as long as you have service, then hold meetings and have real-time conversations with your employees.
Cons
I haven't come across any downsides with this product. It works exactly the way it's supposed to.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cosmetics, 1-10 employees
More than a year
“available anytime you need it”
Pros
It's available whenever I need it, no matter what time of day.
Cons
I honestly don't have anything negative to say about the software.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Accounting, 1-10 employees
More than a year
“virtual meetings that feel real”
Pros
These days, this application feels incredibly useful and well thought out. It offers a very successful idea especially for the current time and it has helped me both host meetings and join them online while still giving a feeling that is close to meeting face to face. It's also very convenient because it connects with Google Calendar. Overall, I really enjoyed using this app and that's why I gave it 5 stars.
Cons
Problem is that it doesn't work for me unless I download it first. Also, the video quality is not always consistent.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Education Management, 500+ employees
More than a year
“excellent live streaming reach”
Pros
A feature that really stands out is the live streaming option since it lets meetings be broadcast to a much larger audience in real time.
Cons
It would be helpful to have an alert that notifies participants whenever their microphone is unmuted.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Information Technology and Services, 1-10 employees
More than a year
“accessible meetings for everyone”
Pros
Anyone on the internet can join without much trouble and it's convenient that only one participant needs to have a paid subscription.
Cons
A reliable internet connection is necessary for every person in the meeting.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Retail, 500+ employees
More than a year
“useful for staying connected”
Pros
Being able to stay connected without having to meet in person is something I really appreciate and it works well whether it's for casual fun or business use.
Cons
At times though, there are problems connecting with other people and the audio and video can be glitchy. Still, I think it will get better over time.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
4
E-Learning, 1-10 employees
More than a year
“user friendly”
Pros
The software is very user friendly so even people who aren't technical can quickly figure out how to create an account, join a meeting and schedule one themselves.
Cons
At times, I wish the free plan allowed meetings with 3 or more people to last a full hour instead of cutting off at 40 minutes.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Events Services, 11-50 employees
More than a year
“has constant updates”
Pros
Using this software feels very easy and getting around the platform doesn't take much effort. It works well for all kinds of situations too whether it's video calls, audio meetings, webinars, classes, training sessions and more. I also appreciate that the platform keeps rolling out updates and adding new features over time. It's reassuring that they take security seriously and whenever something comes up, they make sure to address it.
Cons
Every now and then, I run into audio issues when trying to connect AirPods or other headphones. I also wish the documentation was organized a bit better and separated more clearly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Financial Services, 51-100 employees
More than a year
“anyone can figure it out”
Pros
Getting started with this platform is easy since just about anyone can install it and figure out how to use it without much trouble. It also keeps improving over time, with new features being added regularly and security patches rolled out consistently.
Cons
One thing that would make it better is having an admin mode for desktop sharing. That would be really helpful for support sessions since you currently have to rely on the end user to handle certain actions themselves.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
E-Learning, 51-100 employees
More than a year
“powerful team meetings and collaboration”
Pros
Our team gets the most value from the tool through screen sharing, chat, breakout rooms and the ability to bring the whole company together online for weekly meetings. The mobile app is also simple to use when connecting on the go. We rely on these features regularly to share important company updates and stay connected as a remote team. On top of that, the interface is fairly easy to figure out.
Cons
This tool's pricing can be a bit too expensive for smaller startups. Because the platform includes such a wide range of features, it can take a while to fully get comfortable with the interface. Adding webinar functions to our existing pro license was also frustrating since it meant contacting an account manager and going through several days of back-and-forth emails. It would be much better if license features could be managed directly and pricing details were visible upfront.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
Construction, 51-100 employees
More than a year
“use from anywhere”
Pros
Whether I'm on my phone or laptop, it works well for quick meetings. It's especially useful during urgent situations on the job site. The audio and video quality are very good and it's simple enough for people who aren't very comfortable with technology. Another plus is that users can join without having to create an account.
Cons
Virtual backgrounds are not very convenient to access on smartphones. Older users can still have trouble figuring out the app and at times the background noise is hard to control. Also some rooms can be difficult to access.
Rating Distribution
Ease of use
5
Value for money
7
Customer Support
8
Functionality
6
Information Technology and Services, 500+ employees
More than a year
“quick setup and broad adoption”
Pros
It's pretty clear the platform is being actively improved over time. Getting it set up is easy and it can be rolled out quickly whether you're working with a small team or a much larger organization. Since a lot of people already use it personally, there usually isn't any difficulty when it comes to getting everyone comfortable with it.
Cons
That said, the system still falls short on security, overall features and the range of integrations you get with more established business meeting platforms such as Teams or Webex.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Research, 11-50 employees
More than a year
“no effort to start off with”
Pros
Takes almost no effort to start off with and using it feels very natural. Most of the features are accessible and it gives plenty of ways for people to connect whether through the phone app, a regular call or meetings with or without video. The call quality is also solid and being able to record the video along with the chat transcript comes in really handy.
Cons
A few the software features still confuse me though because I'm not always sure how they work or why they show up in some meetings but not in others, like the background blur option.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Education Management, 101-500 employees
More than a year
“makes things convenient”
Pros
This software makes staying connected with teammates and participants remotely really convenient especially for handling meetings during Covid-related concerns and restrictions. It has gone beyond what I originally expected it would offer!
Cons
No issues from my experience!
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10