Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Marketing and Advertising, 500+ employees
More than a year
“efficient online communication”
Pros
Makes online communication simple and efficient. It's a flexible platform that works really well for one-on-one conversations, group presentations and even webinars.
Cons
At times, the screen-sharing feature displays content too small which can make it hard to see properly.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Non-Profit Organization Management, 1-10 employees
More than a year
“part of my routine”
Pros
Right from the start, the tool has been really simple to use. I rely on its features every day and all of the options feel very easy and user friendly.
Cons
I can't think of anything I like least about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Events Services, 1-10 employees
More than a year
“fits a range of situations”
Pros
This tool works really well for a wide range of situations. I use it for work meetings, school activities and even church community gatherings so it fits a lot of different needs. The audio and video quality are excellent which makes conversations feel reliable when connecting from a distance. It's also nice that you can use it for free or upgrade to a paid plan if you want access to more features. The chat and screen sharing tools are especially useful and having the option to record meetings is a big plus whenever I need to save something for later.
Cons
Setting up a chat room the first time could be clearer and a bit more organized for new users although after spending some time with the platform it becomes very simple to use. Some of the view settings also make the options bar harder to figure out while you're already on a call. I'd also prefer it if everyone joined muted by default and then unmuted when ready because it can be disruptive when people enter after the meeting has already started.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
E-Learning, 1-10 employees
More than a year
“better meeting control”
Pros
Getting started with the system was quick and keeping it up and running has been simple as well. I can use features like participant screen sharing, annotation controls and several other tools without any trouble, then adjust them based on the student I'm working with. That level of flexibility gives me much better control during sessions. Another big plus is being able to record meetings and capture natural moments that I can later turn into promotional material.
Cons
Issue I've noticed is that some participants run into screen-sharing problems when they're joining from a tablet.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Internet, 11-50 employees
More than a year
“remote work made simple”
Pros
This app is really easy to use especially for teams that are still adapting to remote work and getting comfortable with that environment.
Cons
At times, it needs quite a bit of bandwidth to run properly so how well it performs often depends on the user's internet connection.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Electrical/Electronic Manufacturing, 500+ employees
More than a year
“has a lot of features”
Pros
It's free to access which is a big plus. The platform feels very user friendly and it also comes with several useful features, like being able to customize the chat room background.
Cons
There isn't much wrong with the software itself but I still prefer meeting in person. A lot of the time, sharing information through the software feels slower than presenting a PowerPoint face-to-face and pointing directly to the key details.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Mental Health Care, 500+ employees
More than a year
“simple to work with”
Pros
Using it feels very easy, sharing information is simple and the recording and transcript features are especially helpful when I need to go back and review meetings.
Cons
At times the audio or video quality gets a bit glitchy which may be related to the internet connection.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Information Services, 500+ employees
More than a year
“fast email-linked meetings”
Pros
Having this tied into the email system is really helpful. It can be added right into the meeting location and launched in no time so the whole process feels quick and efficient. It's a really solid tool overall.
Cons
One thing that would make it better is if all co-hosts could view the breakout rooms created by another co-host.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Higher Education, 101-500 employees
More than a year
“essential for hybrid meetings”
Pros
Using this software has been very easy and the screen-sharing feature works really well. In today's hybrid work environment, I honestly can't imagine being successful without it.
Cons
I really can't think of any downsides because this product does everything we need to stay effective in remote or hybrid meetings.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Writing and Editing, 1-10 employees
More than a year
“helpful tutorials”
Pros
Was very easy to figure out and the tutorial made the setup process even more helpful. I also really appreciate that this platform emails the meeting link directly which makes joining sessions much more convenient. It's been a really effective way to handle virtual meetings and overall it feels much more personal and connected than just talking over the phone.
Cons
Connecting the tool with my company's setup was actually very simple but I do wish the video quality were a little better because it can look grainy at times. Changing my screen name and updating my background was also harder to figure out than I expected. Another issue was that both I and other participants sometimes stayed muted without realizing it and couldn't be heard. A feature that detects when you start speaking and prompts you to unmute would be really helpful.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
10
Financial Services, 500+ employees
More than a year
“accessible meetings”
Pros
Biggest strength for me is how accessible everything feels. A meeting and collaboration platform should simply help people work together, not force them to spend time figuring out how it works. It does exactly that! The interface feels thoughtfully designed and almost natural to figure out.
Cons
If I had to point out one drawback, it would be that the this tool app can occasionally be a bit slow to launch. It's usually around 30 to 45 seconds which doesn't sound too bad but when you're already running late for a meeting, that wait can feel much longer.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
6
Functionality
6
Wholesale, 1-10 employees
Less than a year
“background audio keeps meetings going”
Pros
Something I really appreciate is that even if I press the home button on my smartphone, I can still hear the person speaking during a the system meeting. Even when I'm no longer actively on the meeting screen, the webinar or meeting continues running in the background without interrupting the audio.
Cons
The part I like least is that when I return to the meeting, I can only see the most recent live chat messages after exiting the app.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Computer Software, 500+ employees
More than a year
“hand-raising is helpful”
Pros
Whenever you want to add something to the discussion, you can just raise your hand without interrupting anyone else.
Cons
At times, the audio and video quality aren't very clear although it doesn't happen very often.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
5
Functionality
6
Marketing and Advertising, 11-50 employees
More than a year
“leading option!”
Pros
For remote work, meetings, collaboration and streaming, this app feels like the leading option on the market! It really stands above the alternatives and I don't see other tools competing with it at the same level.
Cons
The only drawback I'd point out is that the connection bar stays visible over the video which can be a bit annoying since it's not always displayed perfectly.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
E-Learning, 1-10 employees
More than a year
“excellent for online meetings”
Pros
When it comes to holding interviews and meetings online, this is the best program I've used. It's simple to use, works well for people of all ages and delivers high-quality performance for users.
Cons
Nothing else really compares to this program in terms of simplicity and how much time and money it saves.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Education Management, 1-10 employees
More than a year
“reliable large meetings”
Pros
The software has been really dependable for conferences and meetings with a lot of participants and it usually runs without much interference or technical trouble. Another feature I appreciate is the dial-in option for meetings which is especially helpful for people dealing with a weak internet connection.
Cons
The background features on this software are fun to use but they do not work on older Apple devices like the MacBook Air and seem limited to newer models. On top of that, the platform's pricing can feel expensive especially when you compare it with other video meeting platforms that offer free options.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
E-Learning, 11-50 employees
Free Trial
“clear calls and fun filters”
Pros
Right from the start, this platform has been the simplest way to connect, with clear audio and video that make meetings feel much better. The fun filters and reactions add a nice touch of amusement which keeps sessions from feeling dull. It has also been incredibly helpful for teaching since tools like the whiteboard, screen sharing, computer audio sharing and remote control make it much easier to explain information to students thoroughly while keeping the class interactive and enjoyable.
Cons
all of the tool's features have worked really well for me and I haven't come across anything bad about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Consumer Services, 500+ employees
More than a year
“simple access”
Pros
Running meetings on this tool has been very reliable even with multiple people connected at once and I rarely run into audio or video issues. It also works really well with calendar integrations and sends notifications on time which helps keep everything organized. We use it to share files with several participants during meetings and that has been very convenient. Another big plus is that people can join straight from a web browser without having to install the app so connecting is easy and doesn't require any technical know-how.
Cons
I've run into issues with the system when sharing recorded sessions. Although getting access to the recordings is simple, the video quality isn't as clear as expected. Even when it is labeled as High Definition, both the audio and video can still come across as unclear.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Government Administration, 500+ employees
More than a year
“handy meetings and recording”
Pros
Joining meetings through this app is pretty easy overall. It's been really useful for staying connected while still keeping social distance. Being able to share documents without everyone needing to be in the same room is a big plus and the option to record meetings makes it convenient to review later or send to people who couldn't make it.
Cons
Since so many people are on the software now, getting a stable connection can be tricky at times. It may also feel a bit confusing for first-time users or for people who don't have an account and need to log in.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
6
Computer Hardware, 11-50 employees
Less than a year
“productive meetings with strong security”
Pros
This software gives me plenty of features that really help boost productivity while working remotely. I use it every day for meetings because it's easy to use and the paid version adds useful security features along with no time limit.
Cons
I haven't been able to use the app on Windows for the past two months. I submitted a ticket but customer support still hasn't gotten back to me to fix the bug. Also a lot of the features only work in the desktop app while the browser version only includes the basic options so I tend to prefer using Microsoft Teams.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7