Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Professional Training & Coaching, 1-10 employees
More than a year
“HD quality audio”
Pros
Crystal-clear HD video and audio have been a big plus for the kind of work I do. It's also really useful that my clients can record our meetings and watch them again later whenever they need to.
Cons
Adding this into my daily workflow was very easy. If there's one feature that feels unnecessary to me, it would be the virtual backgrounds.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Education Management, 11-50 employees
More than a year
“my review”
Pros
Scheduling meetings is very easy and joining them is just as simple for others even when they don't have a this tool account. It works really well for daily team catch-ups as well as meetings with external clients. I also appreciate being able to share my screen and include my sound at the same time.
Cons
It would be better if there were more camera filter options available.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Consumer Services, 11-50 employees
More than a year
“mixed call quality and link issues”
Pros
Having the basic ability to meet with several people at once using video and audio is something I really appreciate.
Cons
Once more people join a call, the quality seems to drop. Videos start freezing, connections get lost and it becomes unreliable. The most frustrating part though, is how confusing the joining links can be. Some links work and others do not. I've missed a few calls because links were broken or because I got stuck on "waiting for controller to accept," which makes it feel like the invitation link alone isn't enough to actually get into the meeting.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
5
Functionality
4
Health, Wellness and Fitness, 1-10 employees
More than a year
“excellent integrations”
Pros
The screen sharing, video recording and reaction features are great and the integrations with Calendly and other apps are especially useful.
Cons
I'd love to see a way for participants to place reactions directly on other participants' screens.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Education Management, 11-50 employees
More than a year
“instant meeting links”
Pros
Using it feels very easy and the meeting links make it possible to connect with people instantly.
Cons
At times some backgrounds weren't available. It could be related to an update issue since I haven't tested that myself but even with the latest version, certain backgrounds sometimes wouldn't load or couldn't be used.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Health, Wellness and Fitness, 1-10 employees
More than a year
“simple recording and clean controls”
Pros
One thing that really works well with the system is the option to automatically record the entire meeting whenever needed. Stopping the recording at any point is just as easy. The features are clear, simple and not overly complicated which makes the platform very user friendly.
Cons
The only thing I'd really like to see improved is the participant limit. For fitness businesses like mine, having the ability to host bigger classes or larger events would be extremely helpful.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Automotive, 101-500 employees
More than a year
“has some fun features”
Pros
Screen sharing has been one of my favorite parts of this app and I really appreciate that when I've been stuck somewhere with poor reception and couldn't use data, it still gave me a few ways to join my class meeting. In those situations, I could simply call in from my cell phone and not miss anything. The filters are also a fun touch and I like being able to watch whoever is speaking get automatically enlarged during team discussions. Overall, I'm a huge fan of the software and have used it for everything from personal video calls to job interviews and even class exams. I've used it a lot and across my laptop, iPhone, iPad and browser and I'm genuinely impressed with how well it works everywhere. It's convenient, enjoyable to use and makes meetings feel very accessible.
Cons
Even after using this software for the last two years, I honestly can't point to a single negative experience I've had with it. I truly mean that. To me, the platform is the best video conferencing app out there.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Software, 500+ employees
More than a year
“great calls and sharing”
Pros
Connecting with people around the world is really impressive especially because it uses very little bandwidth. It makes it possible to meet with colleagues and exchange ideas through high-quality video and audio calls. The sound and video quality are excellent and we're also able to record meetings and transfer them to other storage without trouble. Compared with similar apps, it offers more features and allows efficient file sharing directly in the chatbox.
Cons
You need to install the app to make calls and join meetings and it would be much better if there were a web-based option as well. At times, when the internet speed drops, the audio quality drops too. I can understand the video being affected but since audio does not use much bandwidth, it would be better if the sound stayed more consistent on slower connections. It would also help to have a feature that supports more than just one designated speaker camera this platform window.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Printing, 1-10 employees
More than a year
“became essential for me”
Pros
Since the pandemic pushed so much work and communication online, this program has honestly been a lifesaver. I used to rely on Skype for virtual meetings but this tool offers a lot more features. It's also used pretty much everywhere so most people are already comfortable with it. My school uses it and a lot of the people we work with on projects use it too.
Cons
The part I dislike is that the free version limits how long you can stay online which I believe is about an hour. That said, the unlimited-time option is really valuable for small businesses and definitely worth paying for especially when meetings go beyond an hour. It also helps that everyone in the meeting can stay for the full session even if they don't have a paid subscription themselves.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Hospitality, 1-10 employees
More than a year
“my thoughts”
Pros
Having support for multiple screens along with social streaming matters the most to me when I use this app.
Cons
there's nothing I dislike about it. It's an awesome app.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Transportation/Trucking/Railroad, 51-100 employees
More than a year
“works for every meeting”
Pros
The system felt like one of the first truly web-based teleconferencing tools that was genuinely user friendly and quick to roll out. We used it for just about everything--working with coworkers, pitching investors, interviewing and hiring new team members and running 30-minute to 2-hour conferences for new contractors. It became part of our daily routine.
Cons
There really isn't much I'd change for our needs. If I had to suggest one improvement, it would be making time zone differences stand out in a clearer, more visual way so there's no lingering confusion for users.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Construction, 51-100 employees
More than a year
“hold meetings on any device”
Pros
Getting started with this app feels very easy whether you're tech-savvy or not. The available features are really convenient especially creating meetings, sharing your screen and inviting guests. Having a dependable mobile version is essential and the software delivers that without glitches or issues.
Cons
The participant view options while screen sharing are somewhat limited.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
E-Learning, 1-10 employees
More than a year
“love the group chat”
Pros
One of my favorite parts of this software is the group chat and screen sharing. It makes it really convenient to send links or start a call right away. The screen share feature is especially useful because everyone can look at the same thing at the same time and when I give someone control of my screen, they're able to type, click and work in any program installed on my computer.
Cons
The feature I'm least happy with is the waiting room. Sometimes it seems to take longer than it should to admit people into the meeting.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Computer Software, 500+ employees
More than a year
“quick setup and effortless joining”
Pros
Setting up the platform is really easy whether it's just for personal use or across an entire organization. It's also simple for other people to join my meetings even when this platform isn't something their company normally uses. They can just click the invite link and get right in. With a lot of other conferencing platforms, people have to download an app or deal with several extra steps before they can enter the meeting.
Cons
None at all -- I've worked with six other conferencing and remote communication tools on the market and the tool is easily my top choice.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 11-50 employees
More than a year
“updates and random disconnects”
Pros
The platform is pretty user friendly overall. Rolling it out was easy, it mostly explains itself and it isn't difficult to use. The connection quality is clear and it tends to be less buggy than a lot of other software I've used.
Cons
It was annoying to sign out and then sign back in at times. The phone number would also randomly disconnect now and then. There are way too many updates and if you skip one, your video sometimes stops working. Changing meeting times also doesn't sync well with Outlook and can be a trouble to update.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
4
Functionality
3
Information Technology and Services, 500+ employees
More than a year
“accessible and feature-packed”
Pros
There's a solid reason it has become the industry standard: the interface is accessible, support is simple and it comes with nearly everything you'd want right out of the box.
Cons
A few of the more advanced options especially the annotation tools during screen sharing, could use some improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Retail, 500+ employees
Less than a year
“reliable team communication tools”
Pros
The system feels very user friendly and it makes team communication really simple. There are plenty of features to choose from which means I never have to worry about missing a call.
Cons
Having meetings on my phone is really convenient but it does require downloading the app and that can be a trouble when my device has limited storage space.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Computer Software, 51-100 employees
More than a year
“I rely on this a lot”
Pros
With meetings happening almost every day, this app has become the platform I rely on most. It's easy to use and doesn't take any special know-how for anyone to join in comfortably. I only had to set my meeting preferences once and the software remembers them every time I enter a meeting which saves time. I also haven't run into any major issues with it and the multi-screen sharing option is something I really enjoy. Another big plus is that I can use it from practically any device even my phone.
Cons
A small annoyance is having to type in the meeting password every single time I join a meeting which can feel a bit tedious.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
10
Functionality
10
Computer Software, 500+ employees
More than a year
“Good platform”
Pros
Video quality has been consistently good. Screen sharing works really well and it's helpful that virtual backgrounds are supported. It also handles webinars when needed which makes it useful for different kinds of meetings.
Cons
The interface feels a bit outdated at times. Virtual backgrounds can use a lot of CPU and it still lacks live note-taking and similar collaborative features.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Graphic Design, 1-10 employees
More than a year
“best one for me”
Pros
After trying a lot of online meeting tools, this software has been the best one for me and it runs really well across every device I use. I regularly switch between Mac computers, iPhones, iPads and Android phones and tablets and it performs consistently on all of them. The biggest plus is that it has been very dependable the whole time. I've used the platform for about three years and still haven't run into any major issues even when my internet connection is slow. Another standout feature is that, if your internet isn't strong enough, you can still join meetings by calling in with a phone number which is really useful and quite distinctive.
Cons
There are a few downsides though. This platform isn't a good option for Linux distributions like Kali Linux and I've also noticed some occasional connection problems. The free plan comes with a meeting time limit which can be frustrating when it's not enough and people have to end the session and join again. One minor issue I've seen happens when a meeting has more than 100 participants because screen sharing starts to lag quite a bit at that point.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9