Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Capital Markets, 500+ employees
More than a year
“easy to use”
Pros
Quick to figure out and using it feels very easy. It also comes with plenty of tools for brainstorming and collaborating effectively with others.
Cons
One thing I'd like to see is an option that lets the host require everyone in a specific meeting to keep their cameras turned on.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“smooth guest joining”
Pros
Using this software is easy and bringing external guests into meetings happens without any trouble.
Cons
Every now and then, the platform may fail to recognize a username or password but it happens very rarely.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Biotechnology, 500+ employees
More than a year
“versatile for work and classes”
Pros
Has been very easy to useand it feels like a complete solution for presenting work and projects. It fits really well in both professional and educational settings. It has helped replace in-person meetings which saves a lot of time and was especially valuable for maintaining safety during the pandemic.
Cons
The video and image quality could still be improved and it would be better if the free version allowed a longer meeting time before timing out.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Education Management, 51-100 employees
More than a year
“simple setup for online meetings”
Pros
Doesn't take much technical know-how at all to figure out and all you really need is a computer with a webcam and microphone.
Cons
Every now and then, there are minor audio problems that seem to be outside our control but they're usually very small issues.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 500+ employees
More than a year
“great meetings without barriers”
Pros
Whether it's for work or something personal, this app works really well for hosting meetings. I love being able to just send a link to the people I want to join instead of making them sign in or create an account first. Compared with other video meeting platforms, the software's meeting features feel much better and more capable.
Cons
I really haven't run into any major issues that can't be handled pretty quickly by the host or the user.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Security and Investigations, 101-500 employees
More than a year
“excellent calls worldwide”
Pros
Using this app feels very easy and it makes connecting with colleagues really convenient. The audio and video quality are excellent and it's one of the best apps for staying in touch with people around the world.
Cons
there's nothing I dislike about this software because it's very convenient to use and available practically everywhere.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Construction, 500+ employees
More than a year
“clean interface and usability”
Pros
Using it feels easy and the interface is simple to figure out.
Cons
It doesn't offer that many features which can make it feel a bit exposed compared with competitors.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Higher Education, 500+ employees
More than a year
“works on any device”
Pros
This software is a polished collaboration and conferencing tool that makes remote work really practical. It also works well for live streaming and webinars. The audio and video quality stays strong while using low bandwidth which makes a noticeable difference. Sharing files and screens is easy and recording sessions for later viewing or reference is very convenient. Admins can also grant another participant remote access to their screen which is useful for support or collaboration. It integrates at a high level and performs well with many third-party applications. Another big plus is that it runs equally well on computers and smartphones across different operating systems.
Cons
With the free version of the platform Meetings, calls end after 45 minutes so you have to start a new session if you want to keep going.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Construction, 500+ employees
More than a year
“suitable for communication”
Pros
During the pandemic, this platform proved to be one of the most suitable tools for communication, remote meetings and interviews and it played a huge part in keeping millions of employees and business owners connected around the world. The app is very user friendly whether I join from my phone or on a computer and participating in or inviting others to meetings is simple and easy. I also really appreciate the recording feature because it helps make sure I do not miss any part of a meeting or workshop and can go back to anything important later. The chat function is another feature I enjoy whether it is used with all participants or privately with one person. Those chat discussions often add more value to the conversation and also create a useful record of the key points that were discussed. The tool is truly a leader in remote communication and it gives the feeling of being in an actual meeting room.
Cons
there is nothing significant to complain about. The app is simple for everyone to use, the notifications are reliable and arrive on time and the archive feature is very useful since it lets users go back and review previous meetings whenever needed.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Plastics, 500+ employees
Less than a year
“reliable calls even on slow internet”
Pros
Compared with many other tools I've used in this space, this tool Meeting has been one of the strongest. The audio, video and image transmission are very accurate and high quality and it continues to perform well even in poor conditions like slow internet speeds which is a problem many platforms struggle with. It also handles high-quality interviews with a large number of participants something a lot of other programs cannot do effectively. Another useful feature is the ability to manage more than one interview at the same time through screen splitting.
Cons
One downside is that the pricing is a bit high and that can be a significant issue for some users although the company appears to be working on a long-term solution to address it.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Education Management, 51-100 employees
More than a year
“extremely useful”
Pros
Whether it's for teaching, studying, business or handling different kinds of transactions, this software has been extremely useful. The video and audio quality are clear and it lets you share slides, files, your full screen and presentations without any trouble. I'd definitely recommend it to fellow teachers especially since it has made such a big difference in my daily work. After spending years searching for really reliable software, it feels amazing to finally have something this capable.
Cons
I haven't noticed anything negative in this application. It has been excellent overall and has become something essential for work, almost like oxygen for getting things done. Thank you!
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“love it!”
Pros
Calls on the system stay consistently clear on both audio and video and meetings run without issues. Screen sharing during a meeting is also really useful. Setting up an account takes less than 10 minutes and even password resets can be done in under 5 minutes which feels better than most other tools on the market. On top of that, the meetings feel secure.
Cons
This app does not allow two people to share their screens at the same time. Also, the recording files are larger compared with Webex meeting recordings.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Mining & Metals, 500+ employees
More than a year
“Complete package”
Pros
A very complete app with advanced features that really deliver. It offers excellent screen sharing, meeting recording, file sharing, plus very good sound and video quality among many other useful tools. It's also simple to use and integrates well with other platforms.
Cons
I've noticed that at the start of a meeting, the app can take a bit of time to connect everyone. I also think the "raise your hand" button should be more visible so it's easier to spot.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Computer Software, 11-50 employees
More than a year
“breakout rooms keep teams connected”
Pros
One thing the software does really well is make our meetings feel much more organized and manageable. The breakout rooms are especially useful for department discussions during larger calls. I also really enjoy the different attendee view options since they make the meeting feel more connected and a bit more personal. Another feature I appreciate is the auto-pause during screen sharing because it lets me switch between tabs without any trouble.
Cons
Starting instant meetings feels a little more inconvenient compared with options like Google Meet, where you can create a link in just a few seconds. It also seems built more around the desktop app experience which ends up taking extra space on my computer and the video quality is frequently not that good.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“uncluttered interface”
Pros
Right from the start, the app feels very easy to use and I really appreciate the clean, uncluttered interface. It handles large meetings well and gives the host solid control over how the session runs. I also like being able to send private chats, switch my background and share content from different sources.
Cons
It drains the battery pretty quickly especially on mobile devices although newer models seem to handle it better. Another frustration is that my messages disappear if the connection drops and I have to join again. It also needs a strong bandwidth connection so it can be hard to use on weak mobile data unless I turn the video off.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Legal Services, 1-10 employees
More than a year
“practical virtual meeting rooms”
Pros
Using it feels a lot like being in a real office especially with the meeting rooms feature. It's simple to operate, very practical and works efficiently for everyday use.
Cons
The only part I'd improve is the chat feature. It would be much better if conversations could be saved.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Financial Services, 1-10 employees
More than a year
“widely used”
Pros
It's widely used, works reliably and runs well across different platforms which makes it convenient for just about everyone to join.
Cons
Setting up recurring meetings can be a little more complicated than expected. There's also a landing page included but the features it offers are fairly basic.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Design, 1-10 employees
More than a year
“crystal-clear video calls”
Pros
The HD audio and video quality is the part I appreciate most about this software. Everything comes through very clearly and when it comes to one-to-one virtual conversations, it really stands out as one of the best options.
Cons
I don't like that this software doesn't let you share documents directly within the platform.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Education Management, 500+ employees
More than a year
“powerful meetings with auto translation”
Pros
Very easy to figure out and it works really well for meetings. It comes with plenty of useful features including auto translation which makes communication much more effective.
Cons
A concern with this platform is that uninvited participants can sometimes join and disrupt the entire meeting.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Information Technology and Services, 101-500 employees
More than a year
“convenient for everyone”
Pros
The app is lightweight and simple to figure out. The interface is clean and clear which makes it convenient for both elderly users and younger people to use without much trouble.
Cons
Every now and then, there's a slight lag during video conferences although it still performs fairly well overall. I've also noticed some audio issues when using it on a phone but on most devices it works just fine.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9