Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Medical Practice, 11-50 employees
More than a year
“reliable live video chats”
Pros
Real-time video calling is easily the most important part of this platform. It lets people connect from anywhere at any time whether it's for important work discussions or simply helping family stay in touch. Because the chat happens live, conversations feel quicker, more natural and have fewer interruptions.
Cons
I don't have any complaints about the platform. I use it every day and it plays a big role in both my work life and my home life.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Accounting, 11-50 employees
More than a year
“do dependable”
Pros
The video and audio quality I get are consistently very good! The multitasking features really make it stand out as a top piece of software and customer support is quick to reach whenever needed. It's also very reliable overall and honestly, this software has made my life much easier than I can even describe.
Cons
I'd still like to see an added option to set a password so no one can open it without my permission.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Automotive, 500+ employees
More than a year
“excellent conferencing platform”
Pros
This tool has been an outstanding web collaboration platform with modern features and services. It's available for free and includes audio and web conferencing along with a variety of other useful tools which is really impressive. Customer support has consistently replied within 2 minutes. During the covid period, this has been the best video conferencing app to use.
Cons
I couldn't convert a recording. I understand they were dealing with challenges because of Covid but the lack of support around that was frustrating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Apparel & Fashion, 500+ employees
More than a year
“quick and easy”
Pros
Setting up meetings with colleagues is quick and easy and the screen sharing feature gives presenters more flexibility than other meeting platforms I've used.
Cons
The video background blur could use more customization, with options like semi-blur or full blur.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Environmental Services, 11-50 employees
Less than a year
“fun and productive meetings”
Pros
Once the initial setup was out of the way, using this product became much easier and it ended up being genuinely fun to work with.
Cons
At first, it didn't feel very user friendly and seemed pretty complicated. After the first couple of meetings though, it became much easier to figure out. The beginning was rough but it ended up saving a lot of time and money, improved productivity and made interviews much more manageable. When Covid hit, it also provided a safe way to handle meetings and interviews while maintaining social distancing.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Recreational Facilities and Services, 1-10 employees
More than a year
“virtual meetings that work”
Pros
Getting people together online is really easy with the system. Whether it's to avoid in-person gatherings during a pandemic or simply because everyone is spread across different time zones, it gives groups a reliable way to meet and interact.
Cons
A lot depends on the device you're using, like a monitor, tablet or phone. On smaller screens especially, the experience can feel cramped because there's so much to display and large calls can get crowded fast--seeing 20 people on an iPhone screen, for example, is a bit much.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Retail, 51-100 employees
More than a year
“great meetings every time”
Pros
My first time using it went really well and every video meeting with my team since then has been just as positive. I actually look forward to scheduling the software calls especially compared to the software we used before.
Cons
I'd really like to see this software branch out beyond being only a meeting platform and create products tied directly to its brand. Things like microphones or headsets built for team communication, screen sharing and similar tasks without needing to rely on a computer would be a nice addition.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Computer Software, 500+ employees
More than a year
“perfect for remote work”
Pros
The platform has been very useful for me and feels like a professional tool. It offers lots of features in meetings that make my job much easier especially now that I'm working from home.
Cons
I honestly don't see any downsides. I've been using it for years and still really like it and it continues to be a solid system for companies that work remotely.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Education Management, 500+ employees
More than a year
“worthwhile features”
Pros
Starting off with it is incredibly simple, it works efficiently and the price-to-value ratio is really good. It may not be the least invasive option out there but the feature set makes it more worthwhile than Meet, Gotomeeting or Bluejeans.
Cons
I'm happy with just about everything because they really pay attention to user feedback. The only thing I'd still like to see is a way to this platform in on something while screen sharing which would make it even better.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Non-Profit Organization Management, 1-10 employees
More than a year
“best option for us”
Pros
Compared with the other platforms we tested, the tool has worked out the best for our organization. It's very user friendly, includes a mobile app, makes it simple to assign host privileges to other participants and comes with useful features like polls and emojis. One feature I especially appreciate is being able to download a spreadsheet showing exactly who attended after the meeting ends.
Cons
Even being pretty picky about software, I honestly can't point to any downsides with this tool Meetings. My experience has been consistently positive and I really don't have any complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“so useful”
Pros
Working as a developer, the system has been incredibly useful for walking clients through issues and troubleshooting with screen sharing. It is just as helpful when collaborating with a team of developers because communication becomes far more productive when everyone can actually see what is being explained. During the Covid lockdowns, this software was truly invaluable in my community. It helped keep kids engaged and in good spirits since they were still able to see each other, stay connected with their teachers and complete their schoolwork. Absolutely amazing.
Cons
It does work best with a reliable, stable internet connection and a device that has enough RAM available. That is especially noticeable when hosting since it can be fairly demanding on memory.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Banking, 500+ employees
More than a year
“excellent virtual meeting capabilities”
Pros
This app works really well for remote and virtual communication. With the right engagement settings in place for participants, a meeting on the software can be just as effective as being there in person.
Cons
I honestly don't have any complaints or issues with this software.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Education Management, 101-500 employees
More than a year
“valuable connection for teaching”
Pros
During Covid, this became my main way to communicate with elementary students. I could always send an email but being able to see them, hear them and talk with them made the interaction much more meaningful.
Cons
One thing I wish was better is how sensitive the video stream can be to weak wifi. It felt like all of us ran into connection struggles at one time or another.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Computer Games, 1-10 employees
More than a year
“clear meetings for big groups”
Pros
stay very clear even with up to 100 people joining which makes it really useful for larger group calls.
Cons
A few of the available options can be hard to read through and choose from. Also while the app is free to download, adding extra features ends up costing more money.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Media Production, 1-10 employees
More than a year
“staying connected face to face”
Pros
Being able to see and talk with people both nearby and far away is such a valuable part of the platform. Facial expressions really matter when it comes to understanding what someone actually means so having video makes conversations feel much more natural. It's also really nice to be able to still "get together" and connect even when everyone is in different places.
Cons
The delay between someone speaking and the other person hearing it can be frustrating. It's a deal breaker for trying to play music together which is something I'd really love to do through a tool like this if it were possible. Even in regular conversations, that lag can sometimes make things feel a little more awkward than they would in person.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Information Technology and Services, 500+ employees
More than a year
“fast meetings and fast access”
Pros
Jumping in and out of this platform is really fast and it's simple to use. That makes a big difference on days packed with back-to-back meetings.
Cons
There seem to be a lot of software updates and every now and then they interrupt while I'm in a meeting which ends up forcing me to log out.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“reliable and quick to learn”
Pros
It doesn't take long to get comfortable and you can start using it right away without much difficulty. The platform also feels stable and dependable during use.
Cons
The tool really needs to improve its bandwidth and overall speed especially to better handle screen sharing and multitasking.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Higher Education, 500+ employees
More than a year
“meeting invites made effortless”
Pros
One of the biggest reasons this tool pulled ahead of Skype is how simple it made inviting people to meetings. The organizer doesn't need to know everyone's username ahead of time which was a constant headache with Skype. That requirement made scheduling far more inconvenient and meetings often got delayed or never happened because someone had forgotten their username. The system completely changed that process and made setting up a meeting and getting people to join much more easy.
Cons
Although my university provides a corporate account, it's pretty clear that personal users on the free plan are not happy with the limitations. The meeting time cap for free accounts is too short and feels restrictive. It really should be increased to at least an hour since most people aren't holding meetings that neatly fit into 45 minutes.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
10
Functionality
8
Entertainment, 51-100 employees
More than a year
“modern meetings with extra features”
Pros
This app feels updated with a more modern interface and it handles video conferences with several people really well. Its integration with other programs isn't perfect but it still manages to offer a bit more than many competing tools or at least it makes an effort to do so.
Cons
Getting into the system isn't especially quick since it's not something where you just click and start. Anyone who isn't very comfortable with technology may have a hard time using it. Setting up a video call can be somewhat tedious because the platform isn't very accessible and on phones and tablets it tends to have quite a few bugs.
Rating Distribution
Ease of use
5
Value for money
8
Customer Support
8
Functionality
7
Recreational Facilities and Services, 1-10 employees
More than a year
“user friendly features”
Pros
Most of the features are really simple to use which makes the whole platform feel very user friendly.
Cons
One thing that's missing is a dark mode in the desktop app. I still don't get why the Windows client doesn't include it when so many users have been asking for that feature.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8