Physicians spend an estimated 4.5 hours a day completing electronic health record (EHR) tasks, which takes away valuable time from direct patient care. This administrative challenge contributes to physician burnout and workflow inefficiencies, making it important for practices to implement an EHR solution that aligns seamlessly with their workflows and allows more time for patient care.
Among the top options, Allscripts (now Veradigm) and Greenway Health are two widely recognized EHR systems designed to address these pain points with their advanced features, user-friendly interfaces, and strong customer support.
In this Allscripts vs Greenway Health comparison, we will evaluate the core features, pros and cons, and user feedback of both platforms to guide you in selecting the most suitable option for your practice.
Head-On Comparison
Allscripts EMR, now rebranded as Veradigm, is a software system designed to simplify clinical and financial workflows for specialty-specific practices of all sizes. The platform offers a full range of features, including patient scheduling, clinical intake, care plans, follow-up communication, and billing. Its HIPAA-compliant system enables providers to deliver more informed patient care and improve profitability. Recognized for its continuous improvements, Veradigm has been highlighted as one of the most improved vendors in the 2023 Best in KLAS report.
Greenway Health Intergy EHR is a cloud-based system designed to support ambulatory practices of all sizes. It offers a range of features, including clinical templates, electronic prescribing, and practice management tools to improve care delivery. This HIPAA-compliant solution is known for its ability to help practices succeed in value-based healthcare and manage chronic conditions effectively. In the 2023 Best in KLAS report, Intergy Practice Management ranked in the top five as an overall physician practice vendor.
Allscripts And Greenway Health: At A Glance
Features
Allscripts
Greenway Health
Practice Management
✓
✓
RCM Clearinghouse
✓
✓
Telehealth
✓
✓
Interoperability
✓
✓
Predictive Scheduler
✓
✗
Regulatory Reporting
✓
✓
Patient Portal
✓
✓
Claims Management
✓
✓
PROS
PROS
Customizable for different specialties
Fast prescription status updates
Convenient notepad function
Consistent software updates
Seamless integration with billing tools
Strong billing and claims management
Quick setup for new practices
Frequent software upgrades
Online training resources available
Customizable to practice needs
CONS
CONS
Complex system setup process
Slow response from tech support
Inefficient fax and email features
Limited provider schedule visibility
Inconsistent support follow-ups
Issues with ERA readability
Side By Side Comparison
Both Allscripts and Greenway Health offer comprehensive solutions to streamline clinical and administrative workflows for ambulatory practices. This feature breakdown will highlight their key differences to help you choose the right solution for your needs.
Practice Management
Allscripts offers an all-in-one practice management solution that streamlines administrative tasks such as referrals, eligibility, and claim management. Its AI-powered ‘Predictive Scheduler’ helps analyze patient needs and prioritize urgent appointments, while automation tools free up staff to focus on patient care. The platform also includes an 'Office Manager' that acts as a virtual workspace for back and front office staff. Additionally, Allscripts integrates with various healthcare applications to optimize workflows across the practice.
Greenway Health also provides a unified practice management system that integrates seamlessly with other Greenway products to enhance operational efficiency. It includes features such as rules-based scheduling and automated eligibility checks that streamline workflows and enhance billing accuracy. The system also offers patient flow tracking, helping practices identify bottlenecks and optimize resources for a better patient experience.
Winner: Allscripts takes the lead with its AI-powered scheduler and advanced integration capabilities, which provide a more holistic solution to streamline administrative workflows.
Patient Engagement
Allscripts offers ‘FollowMyHealth’, a mobile-friendly solution that connects patients across their care journey, providing access to personal health records, appointment scheduling, and telehealth services. It also includes features for goal setting and remote patient monitoring to help patients manage chronic conditions effectively. Overall, Allscripts ensures continuous patient engagement before, during, and after visits to support better health outcomes.
Greenway Health offers a comprehensive suite of patient engagement tools designed to streamline communication and enhance patient experience. Its ‘Patient Connect' solution improves communication, scheduling, and registration. Patients can access their health information 24/7 through the ‘Greenway Patient Portal’ and securely communicate with providers. The platform also includes telehealth and remote patient monitoring services, offering patients flexible care options.
Winner: Tie. Both platforms offer comparable patient engagement features, including telehealth, remote monitoring, and patient portals, to ensure seamless communication and continuous care.
Revenue Cycle Management
Allscripts offers a comprehensive revenue cycle management (RCM) solution that helps healthcare practices streamline their claims process and achieve a 98% first-pass clean claims rate. This leads to faster reimbursements and reduced administrative burdens associated with denied claims. The platform also includes a ‘Claim Verification’ feature that identifies and addresses coding errors early on to prevent revenue leakage. Additionally, its ‘System Rule Manager’ identifies and corrects coding errors efficiently to reduce days in accounts receivable and improve overall billing efficiency.
Greenway Health takes a personalized approach to RCM and offers tailored solutions for each practice. Its ‘Clearinghouse Services’ integrate with practice management systems to improve claim accuracy, speed up reimbursements, and reduce rejections. The software’s ‘Validation Engine’ detects errors before claims are submitted, ensuring cleaner claims and faster payments. Moreover, Greenway Health provides real-time visibility into unpaid claims, helping practices stay on top of their revenue cycle and improve financial management.
Winner: Allscripts wins due to its impressive 98% first-pass clean claims rate, which significantly improves cash flow and minimizes administrative burdens right from the start.
Interoperability
Allscripts provides a nationwide interoperability framework through Carequality to enable seamless care coordination across healthcare networks. It aligns with trusted exchange framework and common agreement (TEFCA) requirements to ensure compliance with industry standards. The platform also allows practices to integrate with external systems via its ‘Veradigm Connect’ solution. Additionally, the ‘Veradigm App Expo' expands interoperability by offering a marketplace of certified applications and devices to enhance workflows and patient care.
Greenway Health offers an interoperability platform that facilitates smooth data exchange and automated case reporting using HL7, FHIR, and CDA standards. It integrates with existing EHR systems for a frictionless transition and provides access to CommonWell, improving connectivity between healthcare providers. Additionally, the ‘Greenway Marketplace’ allows practices to explore and integrate certified third-party applications.
Winner: Allscripts edges out Greenway Health with its nationwide interoperability framework that ensures broader connectivity and seamless care coordination.
Customization Options
Allscripts offers a flexible and scalable ambulatory EHR solution that grows with your practice. It provides customizable workflows and specialty-specific content, allowing users to tailor the system to their unique needs. The platform also features one-click templates that enable easy population of patient information based on previous visits or conditions. Additionally, Allscripts includes ‘Smart Lists’ that learn ordering preferences and suggest frequently used items for specific diagnoses.
Greenway Health’s Intergy EHR allows practices to customize preloaded health reminders and provides over 500 customizable forms and templates to document patient encounters. It also lets users create specialized templates for various appointment types and customize fields. These features help improve consistency in data entry and save time while promoting accuracy. Additionally, the platform includes customizable patient-outreach messaging options to enable more effective communication.
Winner: Greenway Health wins this round with its broader range of customizable features and specialized templates.
Pricing Comparison
Allscripts offers transparent pricing for two of its key solutions. Veradigm ePrescribe starts at $59 per month per prescriber, while Practice Fusion EHR is priced at $199 per month. This makes it a budget-friendly option for small practices that need core EHR features. For other Allscripts solutions, pricing is typically customized based on the practice’s specific requirements.
Disclaimer: The pricing is subject to change.
Greenway Health, on the other hand, follows a customized pricing model that varies based on the practice’s size, specialty, and feature requirements. Hosted solutions involve an upfront implementation fee along with monthly service charges. Alternatively, practices can opt for a one-time license fee that includes setup costs and ongoing annual maintenance.
Both platforms offer scalable pricing structures, so the best choice depends on your practice’s size, required features, and budget.
Not sure which EHR pricing plan is right for your practice? Explore our 2025 EHR pricing guide for a detailed breakdown of costs and key considerations.
What Users Have To Say?
We analyzed over a thousand user reviews of Allscripts and Greenway Health to better understand how these systems perform in day-to-day clinical workflows. Here are some key takeaways:
Allscripts is valued for its flexibility, especially in multi-provider practices. Users appreciate the system’s customizable templates, easy scheduling, and straightforward billing tools. Many note that the platform supports different workflows and allows providers to complete tasks using either free text or templates. A founder of a mid-sized practice in Ohio shared, "We've enjoyed using the platform, it is easy to use and fairly customizable. We have multiple providers so being able to do custom templates for each of them is helpful."
However, some users feel the mobile app lacks functionality and that customer support could be more responsive. Additionally, others note that running reports can be frustrating if the parameters are not configured correctly.
Greenway Health earns praise for its responsive support team and seamless system upgrades. Users highlight how easy it is to navigate the interface and complete daily tasks like scheduling, billing, and patient check-ins all from one window. A practice manager noted, "Greenway feels like our partner. They are always willing to help us find solutions to reaching our goals as a practice. Customer support is super responsive and that really means everything to me as a manager."
On the downside, some users report that the reporting tools could be more flexible, particularly when exporting data to Excel. Others note challenges in merging duplicate patient charts.
Choosing The Right EHR For Your Practice
A recent survey found that 65% of providers express dissatisfaction with their current EHR systems, highlighting the importance of choosing a solution that truly fits your practice's needs.
Both Allscripts and Greenway Health offer robust features, but they cater to different practice requirements. Allscripts is ideal for multi-specialty clinics seeking scalability and a comprehensive feature set, while Greenway Health is praised for its intuitive interface, seamless system upgrades, and responsive customer support.
Ultimately, the best choice will depend on your practice's size, specialty, and long-term goals. If you are still not sure about these two software solutions, check out our guide to the 10 best EMR systems for small practices in 2025 for additional insights and recommendations.
