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| Starting Monthly Price: $449 per month | Starting Monthly Price: Customized |
| Best for: Urgent care, Dental practices | Best for: General practitioners, Psychologists |
| Mobile App: iOS, Android | Mobile App: iOS, Android |
| Rating: 3.4 | Rating: 3.6 |
| ★★★★★ | ★★★★★ |
For medical practices, selecting the right electronic medical records (EMR) or electronic health records (EHR) system is akin to choosing the foundation for a compound structure. Every detail matters, and the smallest differences can majorly impact your practice.
Two industry giants, eClinicalWorks and Allscripts (now Veradigm), have made their mark by offering top-tier solutions for healthcare professionals. Yet, when it comes to delivering with efficiency, adaptability, and user-friendliness, how do these two titans stack up against each other?
In this blog, we'll delve into the intricacies of eClinicalWorks and Allscripts, examining their features, pricing, user experience, and more. By the end, you'll have a clearer understanding of which software better fits your practice's goals and requirements.
eClinicalWorks has established itself as an all-in-one system and practice management solution, widely adopted across various healthcare settings, including dental, behavioral health, and urgent care.
With over 180,000 physicians and 850,000 healthcare professionals utilizing its platform, eClinicalWorks stands as a leader in the ambulatory practice sector. It encompasses everything from patient scheduling and billing to telehealth services and integration of AI technologies.
On the other hand, Allscripts EMR, now known as Veradigm, delivers a versatile solution designed to meet the unique needs of various practice types. Its software is built to support solo practitioners as well as large multi-specialty groups.
Allscripts emphasizes user-friendliness with features that streamline data entry and patient management, making it easier for clinicians to focus on delivering quality care. The platform also boasts solid integration capabilities with various applications, ensuring fluid connectivity across different healthcare systems.
Features | eClinicalWorks | Allscripts |
AI Capabilities |
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Patient Engagement |
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Revenue Cycle Management |
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Telehealth |
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Security and Compliance |
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Cloud Access |
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Patient Portal |
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e-Prescriptions |
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| Pros | Pros |
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| Cons | Cons |
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In this side-by-side comparison, we'll examine the key features of both eClinicalWorks and Allscripts to see how they compare so that you can make an informed choice.
Patient Engagement Tools
eClinicalWorks offers patient engagement tools through its healow family of apps. These include the healow app, healow Pay, and a patient portal that allows patients to manage their health information easily.
Allscripts provides patient engagement features as well but prioritizes streamlined communication and scheduling capabilities. With a mobile-first approach, the Veradigm FollowMyHealth by Allscripts gives patients a single access point, boosting engagement and improving clarity.
Winner: It's a tie in this category as both eClinicalWorks and Allscripts offer a strong arsenal of engagement tools like the healow apps and FollowMyHealth, respectively.
Revenue Cycle Management
eClinicalWorks's flexible revenue cycle management options allow practices to choose between self-service models or a complete end-to-end solution managed by eClinicalWorks. This flexibility ensures that practices can select the option that best fits their operational needs.
Allscripts also offers award-winning revenue cycle management solutions but focuses on comprehensive billing processes integrated within the system. Its RCM services can shorten Accounts Receivable (AR) days, minimize claim errors, and reduce denial rates. A standout service Allscripts provides is the inclusion of coding experts that can smooth over any bumps during RCM.
Winner: Allscripts wins in this category with its pool of coding experts that can help practices simplify coding execution.
AI Capabilities
eClinicalWorks incorporates advanced AI technologies to improve documentation and patient engagement. Features like Sunoh.ai convert natural language conversations into clinical documentation, simplifying the note-taking process. Additionally, the software includes Image AI, AI for Robotic Process Automation (RPA), and an AI Assistant powered by ChatGPT.
While Allscripts also utilizes AI, its focus is more on scheduling. Its Predictive Scheduler uses artificial intelligence and analytics to anticipate patient demand, allowing it to prioritize visits for patients with more urgent needs. This feature optimizes scheduling without disrupting appointments already in place.
Winner: eClinicalWorks wins this round as it demonstrates a more diverse implementation of AI technologies, giving it an edge over Allscripts in this category.
Security And Compliance
eClinicalWorks is both ONC-certified and HIPAA-compliant, with strong security protocols in place to safeguard patient data from unauthorized access. The platform is committed to maintaining rigorous compliance standards throughout its operations, with data protection at every step.
Likewise, Allscripts places a strong emphasis on security and compliance, holding ONC certification and adhering to HIPAA regulations. With a focus on maintaining solid security, it makes sure that patient data remains protected while supporting smooth and effective healthcare delivery.
Winner: It's a tie here as both eClinicalWorks and Allscripts present strong commitments to data protection and compliance. Both systems are ONC-certified and in compliance with HIPAA.
Telehealth Services
eClinicalWorks offers healow telehealth solutions for primary care and family medicine practices. It allows providers to assess various conditions, review results, offer counseling, and follow up on procedures. The platform features easy visit initiation, on-demand audio/video calls, online scheduling, pre-visit questionnaires, progress note documentation, and wearable device data collection.
Allscripts integrates telehealth into its EHR system, partnering with American Well. This feature allows patients to access care remotely through online voice and video interactions. Healthcare providers can offer high-quality virtual consultations, documented directly in the EHR. The integration enhances care coordination, improves patient access, and enables physicians to be compensated for telehealth services.
Winner: eClinicalWorks' healow telehealth solution wins, offering a more nuanced and integrated approach to telehealth.
When it comes to selecting an EHR or EMR system, pricing can play a substantial role in tipping the scales between the software. Different practices have different financial and operational needs and understanding the pricing structures of eClinicalWorks and Allscripts can guide your decision.
eClinicalWorks Pricing Breakdown
eClinicalWorks offers three distinct pricing tiers without any startup fees to accommodate various practice needs:
- EHR Only: $449 /month/provider
- EHR with Practice Management: $599 /month/provider
- RCM as a Service: 2.9% of practice collections
Allscripts Pricing Breakdown
Allscripts adopts a custom pricing model, tailoring its rates based on the specific requirements of your practice. The overall cost may vary depending on the features and services selected.
Comparing The Two
When comparing the pricing of eClinicalWorks and Allscripts, it's clear that both offer different approaches to meeting the financial needs of practices. eClinicalWorks provides transparent, tiered pricing, while Allscripts customizes its plans based on individual practice requirements.
eClinicalWorks has made a significant impact in healthcare software and has been praised for its wide range of features, including patient engagement tools and telehealth. Providers appreciate its ability to streamline check-ins and simplify billing, although some find the interface to be overwhelming at times. Overall, it's seen as a strong choice for practices seeking a powerful toolset to improve workflow.
Allscripts is renowned for its reliability and user-friendly design, particularly in managing patient progress and templates. Users appreciate the platform's responsiveness to feedback. While some updates can occasionally slow down operations, the platform is highly valued for its functionality and fluid integrations.
Ultimately, both eClinicalWorks and Allscripts provide distinct advantages tailored to different practice needs. Whether prioritizing extensive feature sets or a more intuitive, user-friendly design, each offers valuable tools that can significantly enhance the way healthcare providers deliver patient care.
If eClinicalWorks or Allscripts aren't the right fit for your practice, there are several other excellent EHR and EMR systems to consider. Each of these platforms offers distinct features tailored to various healthcare environments and specialties:
Choosing between eClinicalWorks and Allscripts (now Veradigm) ultimately comes down to your practice's specific needs and priorities. Both systems have unique strengths and are designed for different healthcare environments.
If your practice values extensive feature sets with solid tools for patient engagement, telehealth, and advanced AI technologies, eClinicalWorks may be the better fit. On the other hand, if you prefer customizable solutions and a more user-friendly interface, especially one that prioritizes intuitive workflows and seamless integrations, Allscripts is the way to go.
If you require specialized support in selecting an EMR or EHR system, do not hesitate to contact our team of experts at Software Finder, who are happy to help you make the best possible choice for your organization.
