eClinicalWorks Vs InSync: Comparing Usability And Features

AI Capabilities

eClinicalWorks delivers a comprehensive suite of AI tools integrated directly into its EHR and practice management system. Its ‘Sunoh.ai’ feature converts provider-patient conversations into clinical notes using ambient speech technology, while a ChatGPT-based assistant streamlines documentation, scheduling, and health record navigation. Additional tools include ‘Image AI’ for automating fax processing and an RPA-powered playlist system to eliminate repetitive tasks. The platform also uses AI to predict patient no-shows with up to 90% accuracy.

InSync uses its 'Qualifacts iQ engine' to support behavioral health providers with focused, AI-driven features. It offers AI-powered clinical documentation that auto-generates session notes for provider approval, enhancing accuracy and reducing admin time. Providers can also use an 'AI Assistant' to quickly locate EHR resources and documentation. Moreover, the platform’s agentic AI capabilities automate tasks like scheduling to reduce staff workload and improve efficiency.

Billing And Revenue Cycle Managment

eClinicalWorks offers a deeply integrated revenue cycle management (RCM) solution that combines automation, analytics, and AI to streamline financial workflows. It automates claim scrubbing and submission, manages denials and appeals, and provides real-time insights into patient eligibility and payment trends. The software also includes dashboards for alerts, work queues, and KPIs to help large practices prioritize claims and monitor performance efficiently. Additionally, its ‘Agentic AI’ RCM system reduces manual effort by using autonomous agents to speed up reimbursements and minimize errors.

InSync streamlines billing through a rules-based engine that automates the application of ICD codes to appointments and carries them through the entire billing process. This reduces human error and helps ensure cleaner claims and better reimbursement outcomes. Designed specifically for behavioral health, the platform focuses on reducing revenue leakage and easing the workload of billing teams. Its integrated approach ensures accuracy and consistency from scheduling to final payment.

Customization Options

eClinicalWorks offers a highly customizable platform that allows providers to tailor templates, order sets, and patient-facing tools to their specific needs. Practices can personalize the patient portal with custom branding and select which features patients can access. The software also offers customizable forms, questionnaires, and satisfaction surveys to support patient engagement and pre-visit data collection. Additionally, it provides custom clinical and financial integrations that align with practice-specific billing processes.

InSync provides full configurability to meet the unique needs of behavioral health and human services organizations. During onboarding, the vendor helps set up specialized workflows and dashboards tailored to each role. This role-based setup ensures providers and administrators interact with the system in a way that matches their day-to-day responsibilities. It helps streamline operations while supporting different clinical and administrative needs.

Telehealth

eClinicalWorks provides a comprehensive telehealth solution through its ‘healow’ platform, which is HIPAA-compliant and designed for both primary care physicians and specialists. Providers can initiate visits via text or email without requiring downloads or logins, and patients can join using any device. It also includes features such as pre-visit questionnaires, mobile apps, appointment scheduling, vital sign collection, and the ability for providers to document progress notes. The platform integrates smoothly with any EHR system and supports progress note documentation during virtual visits.

InSync offers individual and group telehealth capabilities, which are ideal for smaller practices. It allows providers to launch telehealth sessions directly from the scheduler or within the encounter. The platform also helps behavioral health facilities reduce no-shows and cancellations by converting in-person appointments to virtual care sessions.

Appointment Scheduling

eClinicalWorks supports online appointment scheduling through its ‘healow Open Access’ platform, which enables patients to book visits via the patient portal, provider website, or the healow app. Patients can view provider availability in real-time and easily book or request appointments at their convenience. This self-service functionality helps keep provider calendars full while easing the workload on front-office staff.

InSync offers a streamlined medical scheduling workflow through a web-based API that integrates directly with a provider’s website. New patients can complete intake forms, patient profiles, insurance details, and appointment information all in one session. After the required information is submitted, patients are automatically scheduled with the appropriate provider based on availability. Existing patients can also request follow-up appointments and automatically schedule visits with their preferred provider.

Pricing Comparison

eClinicalWorks offers three pricing plans to suit different practice needs. The EHR-only plan is priced at $449 per month per provider, while the EHR with Practice Management plan costs $599 per month per provider. For providers using their RCM services, the cost is 2.9% of practice collections. All plans come with no start-up costs, offering practices flexibility to get started without additional setup fees.

InSync, on the other hand, offers a more affordable pricing structure, starting at just $75 per user per month. This lower cost makes it an appealing choice for smaller behavioral health practices or agencies looking for a cost-effective EHR solution.

Disclaimer: The pricing is subject to change.

Not sure which EMR pricing plan is best for your practice? Check out our in-depth guide on EMR costs in 2025 to better understand pricing models and make an informed decision.