An efficient customer relationship management (CRM) platform is quite essential for the success of nonprofits. Today, 67% of nonprofits rely on CRM to track donations and manage communications.
However, despite its crucial role in donor management, CRM software can become expensive for companies that are cash-strapped. This makes free CRM tools integral to building stronger donor relationships and working more efficiently.
In this guide, we will share some of the top free CRM for nonprofits so that you can find the best fit for your organization. We have done a deep dive into these platforms to see what they offer and what their pros and cons are.
Free CRM Platforms For Nonprofits | |||
CRMs | Rating | Features | Price |
Givebutter | N/A | Contact management, donor segments, importing and migration | Free |
Givelify | N/A | Built-in donation management tools, flexible Data reconciliation, and automated financial reporting | Free |
Bitrix24 | 4.3 | Manage volunteers, create and manage fundraising campaigns, and create marketing campaigns | Free |
Zoho CRM | 4.7 | Analytics and reporting, secure cloud storage, customization | Free with paid plans starting from $20/user/month |
Flowlu | 4.6 | Leads Kanban board, events and follow-ups, email integration | Free |
CiviCRM | N/A | Contact management, case management, and event management | Starting from $15/month |
SuiteCRM | 4.2 | Activity management, case management, and reports | Free with Hosted plans starting from £130/month (Billed annually) |
Givebutter software offers nonprofits modern fundraising tools such as donor management, donation forms, event and auction tools, marketing, and engagement features. It’s core tools are free, so it is particularly well-suited for nonprofits of all sizes. Givebutter is designed to scale with the organization's needs. It is ideal for nonprofits that want to consolidate multiple tools into one platform while keeping costs down.
Key Features
- Contact Management: Enables organizations to create, import, and manage unlimited contacts. They can keep track of every interaction, total contributions, and recent activity
- Donor Segments: Allows nonprofits to seamlessly organize and expert all their donor data with the help of custom filters, table sorting, real-time search, and saved segments
- Importing And Migration: Nonprofits can migrate recurring donors, upload contacts, and import transactions into the software to keep all the data in one place without any limits
Pros And Cons
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Pricing
Givebutter offers two modules tailored to organizations' budgets and needs. This includes a free CRM tool that comes at no cost, regardless of contact count, and Givebutter Plus, which is a contact-based plan starting at $33.80/month for up to 250 contacts. Additionally, it includes a free 30-day trial period.
Disclaimer: The pricing is subject to change.
Givelify is a leading mobile and online giving platform, designed for nonprofits and places of worship. The software offers AI-powered insights into donors' giving habits. It also offers features for fundraising, bookkeeping, and engaging with donors in order to foster a culture of generosity.
Givelify provides its users with an easy-to-use interface, efficient features, and donation reports to reduce overhead and administration workload.
Key Features
- Built-In Donation Management Tools: Givelify’s ‘Analytics Studio’ allows nonprofits to effortlessly track donations. They can break the data down as per their need: daily, monthly, and by donor, to analyze contributions and trends
- Flexible Data Reconciliation: Organizations can maintain full control of the data. The software supports exports to QuickBooks, church management systems, or manual workflows
- Automated Financial Reporting: The software provides end-of-year reports with automated donation records. It also sends donation statements directly to the donors, saving organizations’ time and efforts
Pros And Cons
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Pricing
Givelify doesn’t require any sign-up or monthly fees from organizations. However, it implements a 2.9% + $0.30/donation fee that covers the cost of processing each electronic transaction for security purposes. Additionally, there is no cost for donors to download and use the mobile giving app.
Bitrix24 is a comprehensive business management software, offering a wide range of tools including CRM, project management, and collaboration features – all within one platform. It is designed to help businesses sell faster, acquire leads, receive payments, and manage inventory. It helps nonprofits run charity at a professional standard without requiring any fee.
Bitrix24 is easy to use, customize, and get started. It enables organizations to securely store data and allows everyone to have access to it from wherever they are working.
Key Features
- Manage Volunteers: Bitrix24 provides businesses with all the necessary tools needed for volunteer management. It enables organizations to keep track of various stages such as recruitment, tracking contribution hours, sending reminders, task assignment, and more
- Create And Manage Fundraising Campaigns: The platform allows nonprofits to keep track of every fundraising campaign and use analytics to enhance management while also maximizing donations. It allows them to record every donation, save donor information, generate efficiency reports, and communicate with the team seamlessly
- Create Marketing Campaign: Bitrix24 provides organizations with analytics and tools such as CoPilot to create marketing emails and promotional posts for social media. This improves their strategy and helps in enhancing visibility
Pros And Cons
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Pricing
Bitrix24 offers four pricing plans. This includes:
- Free – 100% Free (Unlimited users)
- Standard - $124/organization/month (Includes 50 users)
- Professional - $249/organization/month (Includes 100 users)
- Enterprise - $499/organization/month (Includes 250 users)
Additionally, it offers a free 15-day trial period to test out most of the tools available on high-tier plans.
Disclaimer: The pricing is subject to change.
Zoho CRM software offers a fully featured free version of its flagship CRM software. The tool is designed for nonprofits and small teams. It handles important operations such as fundraising, event planning, and communication with volunteers.
With enterprise-grade tools, Zoho CRM enables nonprofits to automate processes and optimize operations, while also deepening engagement with donors and volunteers.
Key Features
- Analytics And Reporting: It enables businesses to create charts and detailed reports to analyze trends, performance, and donor engagement
- Secure Cloud Storage: Zoho CRM free version offers cloud storage with support for up to 5,000 records/module. It also includes secure file attachments to ensure the data remains organized and accessible
- Customization: The platform allows organizations to choose how their data appears. They can make custom list views that make it easier to access data, rename tabs, and customize pages
Pros And Cons
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Pricing
Zoho CRM is a free edition of its flagship CRM software with three free users and essential features. However, paid plans are as follows:
- Standard - $20/user/month
- Professional - $35/user/month
- Enterprise - $50/user/month
- Ultimate - $65/user/month
Disclaimer: The pricing is subject to change.
Flowlu provides free CRM for nonprofits to manage donations, budgets, and finances by using its efficient cost calculation and control tools. It simplifies relationship management with calendar, contact database, notation system, and alerts. The software enables organizations to bill directly from the system.
Flowlu’s reporting system keeps nonprofits informed on all concerned activities and key areas that require improvement. The platform streamlines workflows and improves efficiency in tasks.
Key Features
- Leads Kanban Board: The Kanban board allows organizations to optimize their work and company efficiency. They can lead to the board to know where each customer is in the sales process
- Events And Follow-Ups: Nonprofits can create tasks for the team of varying types and importance. The software sends reminders to help prepare for upcoming tasks and also allows teams to set reminders for follow-ups on leads
- Email Integration: Flowlu allows organizations to connect their mailbox to the software. It helps them send emails to the clients directly from their account. They can also associate messages with tasks, contacts, projects, or opportunities to track customer interaction
Pros And Cons
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Pricing
Flowlu offers multiple plans with free trial, each depending on the number of users. This includes:
- Free - $0 (2 users)
- Team - $49/team/month (8 users)
- Business - $99/team/month (16 users)
- Professional - $199/team/month (25 users)
- Enterprise - $329/team/month (Unlimited users)
Disclaimer: The pricing is subject to change.
CiviCRM is an open-source Constituent Relationship Management (CRM) system that is designed and maintained by a dedicated community of professional fundraisers. The platform offers a comprehensive set of tools to support critical functions such as bulk messaging, detailed reporting, peer-to-peer fundraising, and contact management.
CiviCRM is highly customizable and flexible, built to be adapted to various types of workflows. From fundraising components to email campaign management, the platform empowers organizations to manage all their critical data effortlessly.
Key Features
- Contact Management: The software centralizes and organizes contact data, automates workflows, and provides organizations with useful insights through reporting and analytics
- Case Management: CiviCRM enables nonprofits to track all client interactions while managing workflows and ensuring timely follow-ups
- Event Management: Organizations can manage events, organize them easily, and handle registrations while integrating with contact records for hassle-free engagement
Pros And Cons
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Pricing
CiviCRM allows users to download it, use it, and modify it for free. However, it can be implemented in four ways:
- Do It Yourself – Custom pricing
- CiviCRM – Starts from $15/month
- CiviCRM In The Cloud – Custom pricing
- Work With A Partner – Custom Pricing
Disclaimer: The pricing is subject to change.
SuiteCRM is an open-source platform, specifically built to provide nonprofits with a comprehensive solution to manage donor relationships, fundraising campaigns, and program administration. The software offers a 360-degree view of contacts and activities, allowing organizations to streamline operations while also enhancing engagement.
It provides nonprofits with the freedom and flexibility to customize the CRM to their own unique needs in order to enhance productivity.
Key Features
- Activity Management: Organizations can record and automate essential interactions with customers using the software’s Calls, Meetings, Tasks, and Notes modules
- Case Management: The feature allows users to successfully manage customer issues. It enables them to manage all the communication within the case, use workflow to track resolution times, and monitor case categories
- Reports: The Reports module helps organizations build, generate, and manage reports based on real-time data. Team members can collect data within the CRM to generate reports to display crucial information in real-time
Pros And Cons
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Pricing
The software is free to download and use, as it is an open-source platform. However, SuiteCRM hosted pricing is available with multi-tiered plans. This includes:
- Starter - £130/month (Billed annually)
- Business - £180/month (Billed annually)
- Premium - £280/month (Billed annually)
- Dedicated – Starting from £3,200/year
Additionally, it also offers a 30-day free trial period.
Disclaimer: The pricing is subject to change.
Each nonprofit organization has its own distinct goals and requirements, so selecting the right CRM depends largely on your team's unique needs. Some platforms perform well in donor management and fundraising, while some offer contact management or extensive customization.
Whether you are in a growing stage or an already established nonprofit, the right free CRM for nonprofit can help streamline workflows, enhance communication, and improve overall outcomes.
Ultimately, the ideal CRM will help your team to work more efficiently while also strengthening relationships with donors and volunteers.