SuiteCRM

SuiteCRM

22 Review(s)

Overview

SuiteCRM helps businesses build stronger customer connections with a full-featured CRM solution. While customization gets a little complex for new users, installation is easy, and managing customer data is user-friendly. Overall, SuiteCRM offers intuitive tools that boost productivity, enhance service delivery, and support smarter decision-making across your entire organization.

Overall Rating

Based on 22 users reviews

4.2

Rating Distribution

Positive

73%

Neutral

23%

Negative

0%

Starting Price
Custom

SuiteCRM Specifications

Contact Management

Lead Management

Opportunity Management

Sales Forecasting

View All Specifications

What Is SuiteCRM?

SuiteCRM is trusted by organizations of all sizes looking to streamline customer interactions and accelerate success. It offers an advanced suite of features that simplify data management, boost sales performance, and enhance client relationships. Its flexibility supports businesses across industries, helping teams collaborate better and achieve their goals faster. SuiteCRM software comes with an open-source foundation and strong community support. It brings a reliable, scalable, and efficient solution to meet evolving customer needs.

SuiteCRM Pricing

Although the software is open-source and free to download and use, the SuiteCRM cost for hosting and support services plans, along with a 30-day free trial, is as follows:

SuiteCRM Hosted

  • Starter: £130/month (billed annually) for up to 10 users.
  • Business: £180/month (billed annually) for up to 50 users.
  • Premium: £280/month (billed annually) for up to 150 users.
  • Dedicated: From £3,200/year

Support Services

  • Silver: £1,200/-
  • Gold: £3,600/-
  • Platinum: £6,000/-
  • SuiteASSURED: Customized pricing
Obtain a detailed pricing breakdown of all plans to figure out which plan stands out as per your requirements and budget.

Disclaimer: Prices are subject to change.

SuiteCRM Integrations

SuiteCRM offers smooth integration with a variety of apps, such as:

Watch a free SuiteCRM demo to learn more about its integration arrangements.

Who Is SuiteCRM For?

SuiteCRM serves businesses and organizations of all types that want to better manage customer relationships and drive growth. It is widely used across multiple industries, such as:

  • Manufacturing
  • Public Sector
  • Finance
  • Energy
  • Retail
  • Healthcare
  • Travel

Is SuiteCRM Right For You?

SuiteCRM is the perfect option for small to mid-sized businesses that are looking for a customizable, open-source, and flexible CRM solution. No matter whether you are in sales, marketing, or customer support, it helps systemize processes and improve customer relationships. SuiteCRM is also a scalable option as it grows with your business needs.

Do you need assistance to decide if SuiteCRM is the best option? Contact our support staff at (661) 384-7070 for expert guidance regarding any further queries.

SuiteCRM Features

This feature enables users to streamline their sales process and prioritize the right leads. It also helps teams send personalized quotes, close deals faster, and grow their customer pipeline efficiently.

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SuiteCRM empowers users to create engaging campaigns and segment customer data using custom fields. It automates marketing tasks and builds stronger brand awareness through targeted outreach.

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The software allows users to build, manage, and generate reports easily using real-time business data. Now, teams can gather critical insights from any CRM module to make faster, smarter decisions.

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The platform enables users to set up real-time, personalized dashboards to view key business metrics instantly. It helps users stay updated immediately and quickly act on important information.

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This efficient feature helps users automate repetitive tasks by setting up conditions within the CRM. It saves valuable time for teams and boosts overall productivity by reducing manual workload.

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It assists users in recording and scheduling customer interactions through calls, meetings, tasks, and notes. SuiteCRM keeps teams organized and ensures they never miss any important client appointments.

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It empowers users to manage customer issues efficiently through a self-service portal and internal tools. It helps organize all communications, track resolution times, and understand customer challenges.

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Pros And Cons of SuiteCRM

Pros

  • Easy installation and user-friendly application for managing customer data

  • Effortless dashboard setup saves time and improves user experience

  • Helps track sales and automate lead assignment for better sales management

  • Extensive functionality and limitless modification options are available

Cons

  • Integration capabilities are low, and commercial support is unavailable

  • Complexity in customization is especially challenging for new users

  • Requires technical skills for configuration not ideal for beginners

SuiteCRM Reviews

Total 22 reviews

4.2

All reviews are from verified customers

Rating Distribution

9

Stars

5%

5

Stars

32%

4

Stars

41%

3

Stars

14%

2

Stars

9%

1

Stars

0%

Share your experience

R

RICARDO

Computer Software, 1-10 employees

5.0
March 2025

“Good at following up with customers

Pros

What I like most is that there is no cost at all and I can customize everything according to exactly what I need. Also it gives me full control over how I want to work which is pretty useful for someone managing their own setup.

Cons

There are times when the help docs are not just enough. IT is like you can go looking for troubleshooting tips and end up without clear answers which frustrates me a lot, mainly when I am stuck.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

B

Bryan

E-Learning, 11-50 employees

4.0
May 2024

“Ideal for basic CRM features

Pros

The low price of SuiteCRM really drew me in and it also gives me several useful tools. And from creating campaigns to modifying or adding extra features, it is flexible enough to grow alongside what my business requires.

Cons

Right out of the box it does not offer a whole lot. Such as the automation features feel pretty basic and honestly not very user friendly. Also we have had trouble with it more than once and found it a bit hard to figure out.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

M

Maurizio

Biotechnology, 1-10 employees

2.0
June 2023

“Good but has some bugs

Pros

One of the most useful features is how it tracks every part of the sales cycle like contacts, leads and clients. While that is expected in most CRMs I also like the fact that everything is stored in a MySQL or MariaDB database which I can easily back up or export anytime.

Cons

We have come across multiple issues while using it. Some modules have serious bugs for example, the mail module sometimes shows the email as coming from the customer themselves which is wild. This bugs been around for years with no fix. Tons of issues on GitHub stay open for ages without resolution. Even basic IMAP setups do not always work right. Support is mostly volunteer driven and it is not uncommon for questions to go unanswered. Setting it up was also a hassle as we had to hunt for compatible PHP, MySQL/MariaDB and OS versions just to get it running properly. Plus the user interface feels ancient and slows you down when trying to get stuff done.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

3

Functionality

5

View All 22 Reviews

Frequently Asked Questions

SuiteCRM offers integration with wide-ranging apps, including Dropbox, Slack, Mailchimp, Webhook, Xero, DocuSign, and QuickBooks.

Yes, SuiteCRM provides an API.

The typical users of SuiteCRM are professionals in industries including healthcare, manufacturing, finance, retail, travel, energy, and the public sector.

As SuiteCRM is an open-source program and is free, its pricing plans for both hosting and support services vary. The hosted plans include Starter at £130/month, Business at £180/month, Premium at £280/month, and Dedicated starting from £3,200/year. Furthermore, the support services are available with Silver at £1,200, Gold at £3,600, Platinum at £6,000, and SuiteASSURED with customized pricing.

Apart from general community support, SuiteCRM provides premium support services based on the selected plan.

SuiteCRM supports English as its primary language; however, users can upload and install any language.

Yes, SuiteCRM has a mobile app for Android and iOS users.