CiviCRM

CiviCRM

Last Updated Sep 12, 2025

Overview

CiviCRM unifies key nonprofit functions like fundraising, communications, and case tracking in a single platform. While it requires some setup to get going, its flexibility makes it a strong choice for mission-driven teams seeking a system that can be tailored to their needs.

Overall Rating

Based on 9 users reviews

3.8

Rating Distribution

Positive

78%

Neutral

22%

Negative

0%

startingPriceDollar iconstartingPriceS icon
Starting Price
Custom

CiviCRM Specifications

Contact Management

Customer Communication Tracking

Email Integration

Customer Segmentation

View All Specifications

What Is CiviCRM?

CiviCRM is a powerful, open-source constituent relationship management (CRM) system specifically designed for nonprofit and civic sector organizations. This platform enables organizations to manage all mission-critical functions from a single, centralized location, including powerful contact management, efficient fundraising efforts, and streamlined event coordination.

CiviCRM Pricing

CiviCRM is fundamentally open-source software, which means there are no direct licensing fees for the software itself. The actual cost of ownership depends entirely on how an organization chooses to deploy and manage the system. Contact us for a personalized CiviCRM pricing plan for your business.

CiviCRM Integrations

The software supports integration with multiple systems and platforms, including:

Book a free CiviCRM demo to learn more about its integration arrangements.

Who Is CiviCRM For?

The software mainly caters to non-profit organizations operating in various industries and sectors, including:

  • Education
  • Government
  • Legal
  • Exhibition

Is CiviCRM Right For You?

CiviCRM is the right choice if you are looking for a purpose-built platform for nonprofit and civic organizations. Its comprehensive suite of features, including advanced fundraising and case management, unifies operations.

The platform is highly scalable, as it can accommodate growing organizations, ensuring long-term value. Still doubtful if CiviCRM is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

CiviCRM Features

CiviCRM's ‘Bulk Messaging’ feature empowers nonprofits to execute large-scale email campaigns efficiently. Through customizable templates and advanced schedule tools, it allows for personalized, segmented communications, strategically designed to drive increased engagement and donations.

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This dynamic feature empowers supporters to fundraise on behalf of the organization, significantly expanding reach and increasing donations. Supporters can create personalized fundraising pages and share them across their personal networks, effectively acting as ambassadors for the cause.

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’CiviEvent’ streamlines event planning and execution for nonprofits, substantially reducing administrative overhead. It offers self-registration with online payments, comprehensive tracking of sign-ups, cancellations, and attendance, and robust website promotion capabilities.

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CiviCRM's case management tool, ‘CiviCase,’ assists nonprofits in tracking and managing complex interactions and service requests with their constituents. It enables customizable workflows, efficient tracking of multi-step procedures, and automation of follow-up activities.

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Pros And Cons of CiviCRM

Pros

  • Highly flexible and customizable platform

  • Offers flexible payment processor options

  • Helps track and manage customer base

Cons

  • The interface may feel a bit dated

  • Works on third-party hosting services

CiviCRM Reviews

Total 9 reviews

3.8

All reviews are from verified customers

Rating Distribution

5

Stars

11%

4

Stars

67%

3

Stars

11%

2

Stars

11%

1

Stars

0%

Share your experience

MB

Michelle B.

Small Business, 11-50 employees

4.0
August 2023

“Great functionality once you learn it

Pros

The customization options are incredible and you can really tailor everything to fit your specific needs and workflow perfectly.

Cons

The interface isn't very polished and I've run into quite a few bugs during use.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

AB

Andy B.

Small Business, 11-50 employees

4.0
February 2023

“Software that adapts as you expand

Pros

I love how the database scales smoothly without breaking the budget even with our million-plus records and hundreds of monthly users. It feels rock-solid right out of the box and when you need customization, the community support and extension library are fantastic resources. Search Kit combined with Form Builder creates this really powerful interface for digging into data and generating reports and it makes everything so much more accessible.

Cons

Implementation can feel overwhelming when you dont have a clear vision of what your organization needs. Since there are so many different ways to tackle problems, I'd really recommend working with a partner to get things set up properly from the start. You'll also need to find solid VPS hosting because this thing is pretty resource-heavy.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

A

Anonymous

Small Business, 11-50 employees

4.0
June 2022

“Needs Technical Expertise to Succeed

Pros

I appreciate that it doesn't cost anything and the open source aspect seems like it would be really valuable if your tech savvy enough to take advantage of it.

Cons

UI is very poor and not user friendly at all.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

View All 9 Reviews

Frequently Asked Questions

CiviCRM provides various levels of support, including extensive community resources (chat, documentation), CiviAcademy (paid video tutorials), and professional support through its network of expert partners.

CiviCRM software integrates with various third-party apps and systems, including WordPress, Quickbooks, Stripe, and MailGun.

Yes, it offers an API.

Yes, it offers Android and iOS mobile applications.

Nonprofit companies operating in various industries and sectors, including legal, government, education, and exhibition benefit from CiviCRM features.

The software is mainly available in English; however, it supports translation in over 30 languages.

CiviCRM price depends on deployment charges as the platform is open-source and free to download. Get in touch with us for a tailored CiviCRM cost estimate for its deployment.

Not sure if CiviCRM is the right fit?