Ever wondered why some companies effortlessly onboard customers while others struggle with endless support tickets? The secret often lies in having the right customer education platform.
If you're considering Skilljar for your customer training needs, you're probably wondering how much it costs. While pricing isn't publicly listed, Skilljar uses a flexible model based on your company's size, training requirements, and specific needs.
This guide will help you learn how much does Skilljar costs with a complete pricing breakdown and the features it offers.
Skilljar offers three pricing plans; Essential, Professional, and Enterprise. The total cost varies based on your monthly active user (MAU) volume, plan tier, and chosen add-ons. It is generally expected to fall between $22,000 and $90,000/year. For mid-marketing companies, it can be anywhere between $60,000–$85,000/year. Large enterprise deployments can exceed $150,000 annually.
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
Several variables affect your final Skilljar cost. Understanding them helps you estimate spend before requesting a quote.
- Monthly active users (MAUs) are your main cost drivers. Skilljar bills are based on contracted MAU tiers, not total registered users. Exceeding that limit adds overage fees
- The pricing changes depending on the selected plan. For example, moving from Essential to Professional may cost more
- Several add-ons carry additional fees. These can add significantly to the total spend depending on what is selected
- Standard Success support is included with all plans. Premier Success, which adds dedicated resources and priority support, typically costs 15 to 20 percent of the platform fee
- Longer commitments generally lower per-year cost. Two-year contracts may save 5 to 10 percent. Three-year deals may save 10 to 15 percent compared to annual pricing
Skilljar uses a two-component pricing model that keeps costs aligned with your usage:
- Annual Subscription Plan: Covers your training platform and core features
- Active User Fees: Based on the number of active users engaging with your content monthly
This structure makes pricing flexible depending on your organization's size and training demands. Beyond the ongoing subscription and user fees, you'll also need to budget for initial setup costs.
Monthly Active Users, or MAUs, are the primary unit Skilljar uses to calculate the cost. An active user is anyone who logs into at least one training course during the billing period. LMS platforms define users in three common ways:
- Total Registered Accounts: Every account created, active or not
- Eligible Users: Accounts with login access, whether they actually log in or not
- Active Users: Accounts that log in to at least one course in the billing period
Skilljar uses the third model. This means, dormant or rarely used accounts do not add to the costs. This suits customer and partner training well, since usage in those programs tends to be irregular.
If the user base grows faster than expected, exceeding the contracted MAU limit will trigger additional overage fees.
Implementation costs can vary depending on your organization's complexity and needs. On average, the implementation fee typically ranges from $5,000 to $15,000 for midsize organizations.
The licensing cost for the software falls between $5,000 to $8,000. In total, an organization with 10 active users may have to pay somewhere between $63,000 and $104,000 for the first year. Skilljar includes an Implementation Manager with all plans to assist with migration and launch.
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
Skilljar offers Essential, Professional, and Enterprise plans, each with custom pricing tailored to the number of active users and specific required features. It is important to note that all plans include an implementation manager, and access to Skilljar Academy and Developer Center for quick help. While exact costs are available only through quotes, here's how the plans differ and who they serve best.
Essential Plan: Getting Started
Best for: Small businesses launching their first customer education program
The Essential plan provides core functionality for organizations beginning their training journey. It includes everything needed to create effective learning experiences without overwhelming complexity.
Key Features:
- Single academy site with custom themes
- Unlimited courses and learner seats
- Low-code page builder for content creation
- Standard platform integrations
- REST API access
- Learner single sign-on (SSO)
- Virtual instructor-led training
- Certificate issuance
- Automated learner communications
- Custom reporting and benchmarks
Professional Plan: Scaling Up
Best for: Growing organizations managing multiple training audiences and complex learning ecosystems
The Professional plan builds on the Essential plan with enhanced capabilities for companies ready to expand their training reach and sophistication.
Key Features:
Everything in the Essential plan, plus:
- Two academy sites with custom themes
- Premium platform integrations
- Admin single sign-on (SSO)
- Content syndication to external LMS platforms
- Advanced external management tools
Enterprise Plan: Full-Scale Training
Best for: Large organizations training customers, partners, and employees at scale
Enterprise plan provides comprehensive tools and infrastructure for managing high-volume, complex training programs across multiple audiences.
Key Features:
Everything in Professional plan, plus:
- Three academy sites with custom themes
- Extended premium integrations
Add-On Options For Specialized Needs
The platform offers several add-ons to extend platform capabilities:
- Content Syndication: Distribute courses to external learning platforms, letting learners access content within their existing LMS environment
- Price: $10,000
- Data Connector: Real-time access to Skilljar data through a dedicated PostgreSQL database for advanced analytics and reporting
- Price: Starting at $25,000
- Language Packs: Localize your platform for global audiences with multi-language content support
- Price: Starting at $10,000 (for 5 languages)
- LearnExpert Integration: AI-powered course creation tools that publish directly to Skilljar
- Price: Custom pricing
Skilljar costs vary considerably by company size and training scale. The estimates below provide organizations with an idea of how much they can expect to spend on the platform annually.
Company Size | Annual Cost |
Small business (under 500 employees) | $30,000 to $50,000 |
Mid-market (500 to 5,000 employees) | $60,000 to $85,000 |
Enterprise (5,000+ employees) | $90,000 and $150,000 |
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
Skilljar provides a thorough demo experience that highlights its key features. Here are some standout capabilities you can explore:
Customizable Learning Paths
Build personalized learning journeys based on user roles and subscription levels, increasing engagement and knowledge retention.
Certifications And LinkedIn Integration
Learners can display earned certificates on their LinkedIn profiles, boosting both their credibility and your brand's visibility.
Seamless Instructor-Led Training
Integrated with Zoom and Cisco Webex for live sessions, Skilljar supports easy registration, calendar syncing, and session tracking.
Monetized Trainings
Turn training into a revenue stream with support for subscriptions, course bundles, and training credits.
Key Integrations
Connect with platforms like Salesforce Engage software, Google Analytics, and more to enhance the learner experience and track outcomes.
Before requesting a quote, keep the following pointers in mind to evaluate the final pricing of the platform:
- Calculate the expected monthly active users for year one and add a buffer for growth. This number drives most of your cost
- Identify the minimum tier that meets your core requirements. Essential covers a single academy when Professional adds a second academy and content syndication
- List features you cannot operate without. Separate those from features you would like but could add later, to prevent overspending on day one
- Ask for the specific renewal uplift clause before signing. Knowing it upfront prevents surprises at the end of year one
- Ask whether there is a ceiling on overage charges. Uncapped fees can add significant cost if user adoption grows faster than planned
- Request pricing across one, two, and three-year terms before deciding. Longer commitments typically come at a lower annual rate
Skilljar Vs. Competitors: Pricing Comparison
Skilljar is designed specifically for external training, meaning customer and partner education. This distinguishes it from general-purpose LMS platforms that serve both internal and external audiences. Look at a few competitors and their annual estimated pricing in comparison to Skilljar:
Platform | Pricing Model | Estimated Annual Cost | Rating |
Annual subscription | $22,000 and $90,000 | ||
Usage based | $21,000- $86,000 | ||
Usage based | $5,000- $50,000 | ||
Per user, per month | $8,000- $42,000 |
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
It is important to know that the platform is not for every organization. But for companies where customer education is a core business function, the MAU pricing model and academy toolset are built around that exact need. Skilljar is likely a good fit if:
- Your primary use case is training customers, partners, or resellers
- You need branded, public-facing training academies
- You want to monetize training through subscriptions or course bundles
- You have a mid-to-large user base with room to justify the entry price
Ready to see how Skilljar fits your training needs and budget? Request a personalized demo to explore features and receive a custom pricing quote tailored to your organization's needs.