eClinicalWorks Vs. Practice Fusion: Uncovering The Top EHR Choice For Your Practice In 2024

Patient Portal

The eClinicalWorks Patient Portal offers a platform that empowers patients with 24/7 access to their health information, including lab results, appointment scheduling, and secure messaging. Patients can conveniently update their demographics, request prescription refills, complete necessary forms, and even join telehealth visits, all from any device.

A standout feature of the portal is its ability to be personalized and branded by practitioners, creating a more welcoming and familiar experience for patients.

In contrast, the Practice Fusion patient portal focuses on improving the patient experience before, during, and after visits. It allows patients to manage appointments online and fill out customizable intake forms. During visits, the portal provides clinical decision support tools and educational materials.

After appointments, patients can access their personal health records electronically, which include test results and care plans.

Billing And Revenue Cycle Management (RCM)

eClinicalWorks offers two distinct models, a self-service Practice Management model, where practices manage their own billing, and an RCM Service model, where eClinicalWorks takes on the entire billing process. This flexibility allows practices to choose the approach that best suits their needs.

Its RCM includes patient eligibility verification, automated claim scrubbing, and denial management tools. The platform also features real-time dashboards and key performance indicators for performance evaluation.

In comparison, Practice Fusion offers integrated billing services. Their billing solution includes features such as automated charge capture and electronic claims submission, which help reduce administrative burdens and improve cash flow.

Practice Fusion emphasizes transparency by providing real-time eligibility verification and offering detailed reporting tools for financial oversight. Additionally, their billing services include support from a dedicated billing team for denials management and patient payment processing.

Telehealth

eClinicalWorks offers a solid telehealth solution via its healow platform. It is HIPAA-compliant, user-friendly, and accessible across devices without downloads or logins. Providers can conduct video/audio calls, send pre-visit questionnaires, and collect vitals from wearables. Additionally, it includes features like screen sharing and support, making it an effective tool for virtual care.

Practice Fusion’s telehealth solution is integrated into its EHR, boosting patient engagement and simplifying virtual visits. Providers can create and send diagnostic lab or imaging orders during consultations and securely message patients. The solution is designed for easy use across devices, making it ideal for independent practices offering remote care.

Telehealth

healow Telehealth Solutions from eClinicalWorks is a HIPAA-compliant platform offering remote care through on-demand video and audio calls. Providers can initiate visits via text or email without extra software. With customizable pre-visit questionnaires, remote vital sign collection, 24/7 support, and integration with any EHR, it’s designed for comprehensive telehealth accessibility and patient engagement.

ModMed’s telehealth solution, integrated within the EMA platform, provides real-time audio and video capabilities for remote, personalized care, especially benefiting vulnerable groups. The APPatient app allows smartphone access for communication and prescription renewals, supporting high standards in virtual care.

Patient Engagement

eClinicalWorks excels in patient engagement with innovative tools that streamline communication and healthcare processes. The healow app offers lifestyle management features, like tracking vital signs and activity levels, empowering patients to stay involved in their health. Its CHECK-IN™ feature simplifies appointment management by allowing online confirmation and copay payments. Additionally, the No-Show Predictive Module uses AI to reduce missed appointments, improving practice efficiency.

On the other hand, Practice Fusion emphasizes patient engagement through its straightforward appointment reminders and communication tools. Their system automates appointment reminders via text or email, significantly reducing no-show rates and enhancing patient adherence to scheduled visits. The platform also allows for easy access to personal health records, enabling patients to stay informed about their medical history and upcoming appointments.

Mobile Access

eClinicalWorks provides mobile access through its healow® app, empowering patients with features like appointment scheduling, medication management, and secure messaging. Users can manage appointments, request refills, and even conduct televisits. The healow suite also includes specialized apps like healow Mom for expectant mothers and healow Kids for parents.

Alternatively, Practice Fusion offers a mobile EHR solution compatible with iPad and Android tablets. Clinicians get HIPAA-compliant access via any browser, allowing them to manage charts, visits, and prescriptions without downloading apps or installing software. The platform supports secure messaging for seamless communication between providers and patients.