Relying on paper schedules, manual invoicing, and phone calls to dispatch field crews is not only time-consuming but also leaves room for billing inaccuracies, double bookings, and missed appointments. To prevent such inefficiencies, contractors should opt for field service tools that streamline daily operations, monitor the job’s progress, and improve technician productivity, cash flow, and scheduling.

SnapSuite and FieldEdge are two widely used Field Service Management (FSM) solutions, but they serve different operational needs. SnapSuite is designed for contractors who require customizable document templates, business rules, fields, and workflows. In contrast, FieldEdge is beneficial for contractors that need more advanced automation, including GPS tracking, robust price-management tools, and integrations with a wide range of partner applications.

But the actual question is which one is the best choice? This comparison guide covers how each platform works, their standout capabilities, key differences, and the operational scenarios where one outperforms the other. It also provides a detailed overview of their pricing so you can make an informed decision.

SnapSuite Vs FieldEdge: At A Glance

Feature

SnapSuite

FieldEdge

Scheduling And Dispatching

Field worker mobile app for real-time updates, and an all-in-one dashboard prioritizes senior staff for high-priority customers

Smart dispatch board with GPS tracking and a mobile dispatch app to send automated emails and notifications

Invoicing And Billing

Create invoices from work orders, use invoice templates instead of standardized formats, and sync to QuickBooks for reconciliation

Built-in payment processor and mobile card reader for on-site payments

Integrations

Direct software integrations: QuickBooks, Xero, Salesforce, HubSpot, FreshBooks, Sage, Microsoft Dynamics

Various partners, including associations, coaches, service providers, integrates with QuickBooks, Podium, ADP

Quote Management

Click quotes through one click, automatically insert data into Word templates, and convert quotes to work orders

Proposal Pro for quoting

Inventory Management

Generate purchase orders and manage inventory in multiple locations through premier inventory tracking tools

Track inventory from the warehouse to the work order

What Is SnapSuite?

SnapSuite is an all-in-one field service management platform for contractors that manage projects, automate the process of generating quotes, and easily dispatch technicians with one click. This cloud-based, mobile-first platform is designed for small and mid-sized businesses, including general contracting, plumbing, electrical, and Heating, Ventilation, and Air Conditioning (HVAC).

Moreover, the SnapSuite software streamlines the entire lifecycle, from scheduling to dispatching, invoicing, and work order management. This helps businesses improve service scheduling and ensure billing efficiency.

Unique Features Of SnapSuite

  • Mobile App Customization: Its mobile app customization includes business rules configuration and custom fields. This provides field workers with an intuitive mobile app tailored to their specific needs
  • Advanced Search Capabilities: The platform offers an all-in-one dashboard with an advanced search function. This functionality assists in finding jobs by applying multiple filters, such as location, status, job type, item number, technician, and client

Pros And Cons Of SnapSuite

Pros

  • Integrates seamlessly with QuickBooks, reducing the need for extra setups
  • Supports SMS-based job updates for technicians without smartphones
  • The platform reduces administrative workload and helps technicians complete jobs faster with structured workflows

Cons

  • The software offers limited desktop customization options
  • SnapSuite requires endpoint agents for full functionality

What Is FieldEdge?

FieldEdge is a cloud-based field service management solution for contractors that is accessible via web and mobile with real-time sync across office and field teams. The platform allows businesses to manage operations through scheduling and dispatching, customer history tracking, customized reports and analytics, service agreements, and invoicing.

The FieldEdge software is designed for service-based businesses, helping them streamline technician scheduling and dispatching operations. It supports automated service agreements, integrated price books, and predictive scheduling that helps teams save time, work more efficiently, and keep daily workflows organized.

Unique Features Of FieldEdge

  • MarketingEdge: This marketing tool helps businesses design and send targeted campaigns through emails, forms, and text messaging. Moreover, the platform allows two-way texting with customers to give updates and get answers in real-time
  • FieldEdge Flat Rate: Formerly known as Coolfront Books, this flat rate price book provides pre-set pricing for the services. It syncs information in QuickBooks and manages work orders in the cloud

Pros And Cons Of FieldEdge

Pros

  • The tool automatically creates recurring service work orders
  • Offers phone integration for call recording and lead source tracking
  • Flags customer accounts to prevent scheduling errors and reduce unpaid bills

Cons

  • The platform does not generate reports in different formats
  • Lacks a feature to help with receivables, like statements

SnapSuite Vs FieldEdge: Key Features Comparison

Scheduling And Dispatching

SnapSuite allows businesses to dispatch jobs directly to technicians and field workers. The platform’s field worker mobile app makes it easy to manage the work schedule and gives notifications related to the dispatched jobs. It also features an all-in-one dashboard that allows contractors to view unassigned priority jobs. This lets managers assign priority jobs to senior techs using an unassigned job dashboard.

FieldEdge’s scheduling and dispatching software uses skill-based assignments and GPS routing to assign the right person to the right job. The platform recommends technicians based on proximity, skills, and availability. The platform’s ‘Mobile Dispatch App’ sends notifications and automated emails to remind customers about the appointments. The tool offers a smart dispatch board with GPS functionality to efficiently track, deploy, and assign techs. Furthermore, location mapping helps track high-performing technicians and updates the statuses in real-time. This helps to identify when the technicians are working, traveling, sitting idle, or have completed their work.

Winner: FieldEdge comes out ahead because its scheduling engine factors in location, technician skills, and GPS data to recommend the best match for every job; a level of automation that SnapSuite doesn’t offer.

Invoicing And Billing

SnapSuite offers a simple billing solution that creates invoices from work orders in seconds without duplicating orders. The platform allows contractors to bring their own invoice template, instead of using standardized formats. Furthermore, this invoicing system auto-converts completed work orders into invoices and syncs them with QuickBooks for easy reconciliation.

FieldEdge offers a paperless invoicing system that allows contractors to see information flow smoothly between the field and office operations. It sends invoices through email to the customers and also syncs the invoices in both QuickBooks and FieldEdge. This helps in reducing errors from recording payments in multiple systems. Moreover, the FieldEdge Payments, powered by Xplor Pay, simplifies payment processing through a built-in payment processing system. Once the job is completed, it is easy to connect with a mobile card reader to accept payments even when in the field.

Winner: FieldEdge leads in billing since it not only syncs invoices with QuickBooks but also enables on-site payments through its integrated card reader, making the payment process faster and more convenient.

Integrations

SnapSuite easily integrates with various software to automatically move data between systems, so businesses can focus on important tasks. The platform integrates with Infor, Microsoft Dynamics, QuickBooks, FreshBooks software, Xero Accounting System, Sage, HubSpot CRM software, and Salesforce, etc. Moreover, this tool takes a consultative approach to understand which integrations businesses need for their specific workflow.

FieldEdge integrates with various third-party applications and tools, which include QuickBooks, Podium software, and ADP. These app integrations automatically update and add data to FieldEdge. In addition to the software integrations, the platform also maintains a partner network of distributors, associations, and service providers that support contractors’ business operations.

Winner: SnapSuite takes this category thanks to its wider range of direct integrations with systems like Salesforce, HubSpot, Xero, and Microsoft Dynamics, giving contractors more options to connect their workflows.

Quote Management

SnapSuite automates the process of creating complex quotes by inserting client data directly into the Microsoft Word templates. This makes it easy for users to create quotes from existing Word templates in one click. The platform also converts quotes into work orders for seamless workflow progression.

FieldEdge offers a Proposal Pro integration that gives access to advanced quoting technology. The platform offers a step-by-step tool with the most accurate specs, performance, and up-to-date prices. It delivers proposal details to the customers in an easy-to-understand format and allows them to save, email, and print proposals. Moreover, the proposals easily sync to the FieldEdge for easy access.

Winner: FieldEdge wins here for its advanced Proposal Pro integration, which easily syncs proposals in the software and presents proposal details in a clear format.

Inventory Management

SnapSuite automatically generates purchase orders and monitors inventory levels in multiple locations. It offers premier-tier inventory tools to track stock across warehouses. Moreover, the managers can easily see job-related documents and locate components to prevent project delays and support timely restocking for the field teams.

FieldEdge tracks all the inventory from the warehouse to the work order. Whether it’s a small or a large-sized warehouse, this system manages inventory in real-time.

Winner: SnapSuite stands out for inventory since it supports multi-location stock tracking and auto-generates purchase orders, giving managers broader oversight compared to FieldEdge’s basic warehouse-to-work-order tracking.

How Much Does SnapSuite Cost Compared To FieldEdge?

SnapSuite offers simple pricing plans depending on the number of job posts per month. The plans include:

  • Basic - $350/month
  • Professional - $550/month
  • Premium - $950/month

FieldEdge offers three pricing plans that depend on various factors, which include add-ons based on the specific features you need and how many employees or technicians are on your team. The plans include:

  • Select – Custom Pricing
  • Premier – Custom Pricing
  • Elite – Custom Pricing

SnapSuite offers straightforward, flat pricing that scales with workload (jobs), and includes a 14-day free trial. In contrast, FieldEdge’s pricing varies depending on the number of people using it. For contractors who want to avoid user fees, SnapSuite is the best choice. With FieldEdge, the cost comes only when the software is in use.

Disclaimer: The pricing is subject to change.

Final Thoughts – Which One To Choose?

Both SnapSuite and FieldEdge stand as the best choice in field service management solutions, yet the decision depends on the priorities of the business operations. SnapSuite excels due to its customization flexibility, with the ability to create templates, generate documents, and track inventory across multiple locations. FieldEdge, on the other hand, stands out for automation, offering Proposal Pro quoting technology, GPS tracking, a built-in payment processor, and a mobile card reader to accept payments. The right choice depends on whether your business values workflow flexibility, automation, or payment processing; choose accordingly!