Last Updated
Overview
Epos Now POS systems are designed explicitly for its customers, earning the trust of numerous businesses worldwide, ranging from startups to established multi-site enterprises. It offers efficient business management, sales, and payment solutions for multiple industries, including Retail, hospitality, and more.
Epos Now Specifications
- Sales Orders
- Invoicing
- Sales Tracking
- Customer Relationship Management (CRM)
Epos Now Features
Barcode Management
Epos software allows efficient handling of barcode management tasks, which include importing, updating, and managing a wide range of products using barcode scanning technology.
eCommerce Integration
This feature helps to seamlessly integrate businesses with eCommerce platforms, enabling outreach, selling products online, and supporting Click & Collect and delivery services to facilitate customer orders.
Automated Stock Counts
Epos Now helps Save time and effort with automated, real-time stock counts, keeping track of inventory levels and updating them in real-time. It helps reduce the risk of limited stock or bulk stocking.
Loyalty Program Implementation
By implementing loyalty programs for customers, businesses can offer incentives for repeat purchases and reward loyal customers. It helps foster long-term customer relationships and promote customer retention.
Customizable Floorplan
In the hospitality sector, Epos Now allows for the creation of a custom floorplan for business development. It simplifies table management, making assigning and tracking tables easier, increasing seating, and uplifting the entire customer experience.
Pros And Cons of Epos Now
Pros
Easy navigation through back-office functions
Great customer service
Flexible and customizable, based on epos now reviews
Easy to implement
Cons
Unable to filter offline payments into accounts
No free trial
Epos Now Reviews
Total 26 reviews
4.2
All reviews are from verified customers
Rating Distribution
5
Stars73%
4
Stars8%
3
Stars0%
2
Stars0%
1
Stars19%
Share your experience
Sarah A.
Not Specified, N/A employees
“A fantastic team that helps every time”
Pros
Whenever something comes up, the customer support team is excellent and handles it right away over the phone. They've been able to resolve any technical issue I've had without any trouble.
Cons
Honestly there isn't anything I can point to as a downside. I haven't run into any real issues and whenever I've needed help, the service has been sorted out immediately.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Keedan H.
Not Specified, N/A employees
“amazing support and payouts”
Pros
Running things with this has been refreshingly simple. The customer service has been fantastic, payouts are easy and they even offered us credit which helped us massively when we really needed it.
Cons
There's honestly nothing we dislike about it. The only thing we'd love to see added is a simple loyalty card system for our customers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hazel L.
Not Specified, N/A employees
“locked hardware with terrible support”
Pros
Software and interface are user-friendly so I can see why it attracts people but once you're in, you feel stuck and it just isn't worth it.
Cons
We've been using itNow's software and hardware for five years and now the hardware we bought from them is starting to break down. Even though we pay for support, they told us they no longer cover that hardware and instead sold us a replacement monitor. The problem is that this "replacement" device is locked so we can't get online with it. That means no access to emails and no way to place orders, both of which are essential for our daily business and something our previous hardware handled without an issue. We asked to return the hardware but customer service said they won't take it back. I've also asked several times for a phone call to sort this out and each time we've been ignored or brushed aside. Since they stopped payment integration, we were actually considering moving over to their own payment contract but after this level of service especially after being a customer for five years, we've completely lost respect for the company. It feels like they only care about new sign-ups, not the customers they've already got. Be careful.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
2
Functionality
2
Frequently Asked Questions
What pricing plans does Epos Now offer?
Epos Now costs $349 for the complete solution. Users can get pricing details by requesting a customized quote.
Who is Epos Now typically used by?
Epos Now is best used in Retail, hospitality, and self-care industries, including Beauty salons, Apparel Stores, Bike shops, Golf courses, jewelry Stores, Grocery stores, hotels, and Non-profits.
What languages does Epos Now support?
Epos Now supports English and Spanish.
Does Epos Now support mobile devices?
Yes, Epos Now offers support for mobile devices.
Does Epos Now have an API?
Yes, API access is available.
What other apps does Epos Now integrate with?
Epos Now integrations with various third-party applications include Sage, QuickBooks, Xero, Sage, Shopify, Mailchimp, and many more.
What level of support does Epos Now offer?
Phone support, FAQs/forums, a 24/7 Live rep, a Help Desk, Email, a Knowledge Base, and Chat are some of the support platforms Epos Now offers.