Last Updated
Overview
Revel Systems empowers businesses with a feature-rich POS solution designed for efficiency. While the menu setup is more complicated than competitors, it provides flexible payment processing options. From restaurants to retail, Revel streamlines operations, enhances customer experiences, and supports growth with its intuitive tools, cloud-based accessibility, and real-time analytics.
Revel Systems Specifications
- Sales Tracking
- Customer Management
- Inventory Management
- Purchasing
Revel Systems Features
Point Of Sale
It ensures smooth business operations with a cloud-based POS that works even offline. It enables secure transactions, detailed cash tracking, and customizable menus, enhancing efficiency and customer experience.
Online Ordering
This feature empowers businesses to handle off-premises orders seamlessly. It provides real-time menu updates, maintains control over customer data, and ensures smooth, user-friendly transactions for a hassle-free ordering experience.
Inventory Management
Revel Systems helps businesses track inventory in real-time, down to the ingredient level. It offers low-stock alerts, automated purchase orders, and a mobile barcode scanner for effortless and efficient stock management.
Enterprise Management
The software streamlines multi-location business operations by centralizing menus, employee data, and reports. It ensures consistency, efficiency, and smooth management across all business outlets.
Kitchen Management
It replaces paper tickets with a digital kitchen display, optimizing order processing. It enables real-time tracking, customized order views, and accurate reporting, boosting kitchen efficiency while reducing errors.
Revel Advantage
This feature simplifies payment processing by integrating directly with the POS system. It offers secure transactions, competitive rates, and a streamlined financial experience, making payments more efficient for businesses.
Pros And Cons of Revel Systems
Pros
The onboarding process goes smoothly with helpful support
Compatible with iOS devices, making it accessible for Apple users
The system continues to function even when the internet goes down
Offers multiple payment processing options for flexibility
Cons
Network connectivity issues cause operational disruptions, according to some software users
As per some users, difficult process to add new products and modifiers
Revel Systems Reviews
Total 23 reviews
3.2
All reviews are from verified customers
Rating Distribution
5
Stars22%
4
Stars35%
3
Stars4%
2
Stars17%
1
Stars22%
Share your experience
PHIL
Hospitality, 1-10 employees
Less than a year
“Not to be considered”
Pros
It has absolutely nothing to like. Very overpriced and clunky software with absolutely no customer service. Stay away from it no matter what.
Cons
Terrible software with no customer service. They are rude, unresponsive and there is no support in Australia. So I would recommend looking elsewhere.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
2
Jeanne
Food & Beverages, 11-50 employees
More than a year
“It is not worth the trouble”
Pros
It is really easy for our staff to use and we can implement our own gift cards and loyalty programs which is great.
Cons
Well other than a few things, I pretty much dislike everything. In short it was a nightmare for us, be it reporting, customer service, adding products and modifiers. Getting our issues resolved was tough. Like it was hard just to find someone knowledgeable on the phone. Half the time I solved the issue myself while waiting for them to figure things out. And at times it took over an hour just to get someone to answer, all while trying to run my business.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
1
Functionality
2
Chase
Hospitality, 1-10 employees
Less than a year
“Stuck paying without even using it”
Pros
There is nothing I like about it!
Cons
Everything went wrong. Over a year ago we spent approx 10+ hours on the phone setting things up, over 100 hours with customer service and got passed between V1 and V2 of their online ordering system, neither of which had the features we were promised. We were misled and now we are in breach of contract. We are handing it over to our lawyer for resolution which adds another cost. Also it is sad how fast the company grew while failing to support its customers. They have almost put our small business out of business and they are still taking money from our bank account despite us blocking charges.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
2
Frequently Asked Questions
What language does Revel Systems support?
Revel Systems supports English language.
What other apps does Revel Systems integrate with?
Revel Systems offers smooth integration with various apps, including GrubTech, Homebase, MarginEdge, Marketman, OpenEye, Restaurant365, 7shifts, etc.
Who are the typical users of Revel Systems?
The typical users of Revel Systems are different types of businesses from the restaurant industry.
Does Revel Systems offer an API?
Yes, Revel Systems offers an API.
What level of support does Revel Systems offer?
Revel Systems offers support through live chat, email, FAQs, and a knowledge base.
Does Revel Systems have a mobile app?
Yes, Revel Systems offers a mobile app for iOS users.
What types of pricing plans does Revel Systems offer?
Revel Systems offers custom-based pricing according to the customer requirements.