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Overview
SMS-Magic empowers businesses to engage customers on their preferred messaging channels within a single interface. Although some advanced reporting tools may take time to configure correctly, the platform increases lead conversion rates through automated follow-ups. Nonetheless, its seamless CRM synchronization ensures agents have full context, making it a comprehensive tool.
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Starting Price
Custom
SMS-Magic Specifications
- Lead Management
- Contact Management
- Sales Automation
- Activity Tracking
What Is SMS-Magic?
SMS-Magic is a premier Conversational Messaging solution designed to humanize business communication at scale. By offering native customer relationship management (CRM) integration and automated messaging workflows, the software helps businesses eliminate communication silos. It features intelligent routing to connect prospects with the right agents and supports automated lead nurturing to accelerate sales cycles. Whether for mid-sized firms or global enterprises, SMS-Magic software solves the pain point of delayed responses, ensuring every inquiry receives immediate, personalized attention.
SMS-Magic Pricing
The SMS-Magic cost varies based on your CRM platform and its selected modules, starting at $15/month for Automation Messaging if you do not have a CRM. If you have Salesforce or Zoho CRM, the pricing details are as follows:
- Salesforce: Starts at $50/month
- Zoho: Starts at $15/month
Disclaimer: The pricing is subject to change.
SMS-Magic Integrations
The software supports integration with multiple platforms, such as:
- Salesforce
- Zoho CRM software
- Aircall
- Marketo
- Pardot software
- Outlook
- Gmail
Who Is SMS-Magic For?
SMS-Magic is ideal for a range of industries, including:
- Contact centers
- Product sales
- Higher education
- Staffing
- Financial services
- Healthcare and wellness
Is SMS-Magic Right For You?
SMS-Magic is the best fit for organizations that require highly secure and compliant messaging at scale. Its standout 10DLC and GDPR compliance management protects your brand while maximizing deliverability. Having earned the “2021 Salesforce APAC ISV Partner of the Year Award,” the software proves its reliability for global sales teams. All in all, SMS-Magic is an ideal choice for businesses in highly regulated niches that want to increase conversion through documented, omnichannel customer interactions.
Still not sure about SMS-Magic? Contact our support team at (661) 384-7070 for further guidance.
SMS-Magic Features
Omnichannel Customer Support
This feature enables support teams to manage conversations across SMS, WhatsApp, and Facebook Messenger within a single unified inbox. It supports real-time engagement, allowing agents to respond to inquiries on the customer’s preferred channel while maintaining a complete interaction history.
Leads Engagement And Conversion
The software provides automated lead nurturing capabilities that help sales teams follow up with prospects instantly. This feature supports personalized message templates and automated triggers. In this regard, SMS-Magic ensures that no lead is ignored and increases the overall probability of a successful conversion.
Attendance Alerts And Reminders
SMS-Magic enables businesses to reduce no-show rates by sending automated appointment reminders and event alerts to clients. It supports scheduling for one-time or recurring messages. Therefore, it significantly improves operational efficiency and ensures that participants remain informed of upcoming deadlines.
Native Conversational Messaging
The platform supports direct messaging capabilities within Salesforce and Zoho, allowing users to text without leaving their CRM. It ensures that all data remains synchronized in real-time. Thus, it provides sales representatives with the full context needed for meaningful conversations.
Routing And Automation
This feature enables the automatic distribution of incoming messages to the most appropriate team members based on pre-defined keywords. SMS-Magic supports advanced workflow automation, minimizing manual intervention and ensuring high-priority customer service requests are addressed quickly.
Pros And Cons of SMS-Magic
Pros
Highly effective multichannel support capabilities are included
Reliable real-time delivery tracking and analytics
Automated lead nurturing accelerates sales cycles
Cons
Its initial setup involves some technical steps
Manual data entry for certain configurations
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Frequently Asked Questions
What level of support does SMS-Magic offer?
SMS-Magic provides support through email, phone, form submission, web chat, technical guides, and blogs.
Does SMS-Magic offer an API?
Yes, SMS-Magic offers an API.
What other apps does SMS-Magic integrate with?
SMS-Magic software integrates with various third-party platforms, such as Salesforce, Zoho, Aircall, Marketo, Pardot, Outlook, and Gmail.
What language does SMS-Magic support?
SMS-Magic is primarily available in English.
What types of pricing plans does SMS-Magic offer?
The SMS-Magic price varies as per your CRM platform and its selected modules, starting at $15/month for Automation Messaging if you do not have any CRM. The price of its modules for Salesforce starts at $50/month, and Zoho CRM starts at $15/month. Request a personalized SMS-Magic pricing quote for your business.
Does SMS-Magic have a mobile app?
Yes, SMS-Magic offers a mobile app for both Android and iOS devices.
Who are the typical users of SMS-Magic?
The typical users of SMS-Magic features come from a range of industries, including contact centers, product sales, higher education, staffing, financial services, and healthcare and wellness.