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Overview
SMS-Magic empowers businesses to engage customers on their preferred messaging channels within a single interface. Although some advanced reporting tools may take time to configure correctly, the platform increases lead conversion rates through automated follow-ups. Nonetheless, its seamless CRM synchronization ensures agents have full context, making it a comprehensive tool.
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Starting Price
Custom
SMS-Magic Specifications
Lead Management
Contact Management
Sales Automation
Activity Tracking
What Is SMS-Magic?
SMS-Magic is a premier Conversational Messaging solution designed to humanize business communication at scale. By offering native customer relationship management (CRM) integration and automated messaging workflows, the software helps businesses eliminate communication silos. It features intelligent routing to connect prospects with the right agents and supports automated lead nurturing to accelerate sales cycles. Whether for mid-sized firms or global enterprises, SMS-Magic software solves the pain point of delayed responses, ensuring every inquiry receives immediate, personalized attention.
SMS-Magic Pricing
The SMS-Magic cost varies based on your CRM platform and its selected modules, starting at $15/month for Automation Messaging if you do not have a CRM. If you have Salesforce or Zoho CRM, the pricing details are as follows:
- Salesforce: Starts at $50/month
- Zoho: Starts at $15/month
Disclaimer: The pricing is subject to change.
SMS-Magic Integrations
The software supports integration with multiple platforms, such as:
- Salesforce
- Zoho CRM software
- Aircall
- Marketo
- Pardot software
- Outlook
- Gmail
Who Is SMS-Magic For?
SMS-Magic is ideal for a range of industries, including:
- Contact centers
- Product sales
- Higher education
- Staffing
- Financial services
- Healthcare and wellness
Is SMS-Magic Right For You?
SMS-Magic is the best fit for organizations that require highly secure and compliant messaging at scale. Its standout 10DLC and GDPR compliance management protects your brand while maximizing deliverability. Having earned the “2021 Salesforce APAC ISV Partner of the Year Award,” the software proves its reliability for global sales teams. All in all, SMS-Magic is an ideal choice for businesses in highly regulated niches that want to increase conversion through documented, omnichannel customer interactions.
Still not sure about SMS-Magic? Contact our support team at (661) 384-7070 for further guidance.
SMS-Magic Features
This feature enables support teams to manage conversations across SMS, WhatsApp, and Facebook Messenger within a single unified inbox. It supports real-time engagement, allowing agents to respond to inquiries on the customer’s preferred channel while maintaining a complete interaction history.
The software provides automated lead nurturing capabilities that help sales teams follow up with prospects instantly. This feature supports personalized message templates and automated triggers. In this regard, SMS-Magic ensures that no lead is ignored and increases the overall probability of a successful conversion.
SMS-Magic enables businesses to reduce no-show rates by sending automated appointment reminders and event alerts to clients. It supports scheduling for one-time or recurring messages. Therefore, it significantly improves operational efficiency and ensures that participants remain informed of upcoming deadlines.
The platform supports direct messaging capabilities within Salesforce and Zoho, allowing users to text without leaving their CRM. It ensures that all data remains synchronized in real-time. Thus, it provides sales representatives with the full context needed for meaningful conversations.
This feature enables the automatic distribution of incoming messages to the most appropriate team members based on pre-defined keywords. SMS-Magic supports advanced workflow automation, minimizing manual intervention and ensuring high-priority customer service requests are addressed quickly.
