Last Updated
Overview
Totango helps customer success and sales teams drive revenue growth by aligning post-sale efforts seamlessly. Its AI-powered tools optimize customer value through automation and insights. While real-time notifications for instant updates need improvements, its automation and other robust capabilities make Totango customer success management more efficient and impactful.
Totango Specifications
- Lead Management
- Sales Pipeline Management
- Contact Management
- Activity Tracking
Totango Features
Integrated Frameworks
Totango ensures agility in customer success through structured frameworks that simplify strategy execution. With workflows pre-configured for efficiency, teams can focus on refining processes. Customer management becomes more seamless, enhancing engagement and operational effectiveness.
Data Integrations And Reporting
Transparent data flow across an organization fosters collaboration, ensuring informed decision-making. With integrated reporting, monitoring essential metrics becomes effortless. Teams gain a clear view of performance trends. Thus, Totango leads to smarter adjustments in customer strategies and business objectives.
Intelligent Workflows
By automating repetitive tasks, Totango enhances operational efficiency while maintaining consistency in post-sales engagements. Unified teams execute processes faster, optimizing customer interactions. The structured workflows ensure streamlined growth strategies, reduce bottlenecks, and improve overall customer experience management.
AI Churn Intelligence
Its predictive analytics functionality helps detect early churn risks while uncovering expansion potential. Identifying high-value customers ensures targeted engagement and optimizing retention strategies. The AI-driven insights from Totango refine customer segmentation and support revenue growth and long-term relationship management.
Pros And Cons of Totango
Pros
User-friendly interface that is easy to navigate
Comprehensive health score tracking with multiple parameters
Seamless Salesforce integration for syncing contacts and campaigns
Powerful automation tools for customer success management
Customizable dashboards and reports for data-driven insights
Cons
Limited dashboard visualization options for data analysis
Lack of real-time notifications for immediate updates
Bulk actions are missing, requiring manual updates for multiple accounts
Totango Reviews
Total 10 reviews
3.1
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars60%
3
Stars10%
2
Stars10%
1
Stars20%
Share your experience
Ranula
Information Technology and Services, 51-100 employees
Less than 6 months
“A scalable and user-friendly customer success tool”
Pros
Totango is a powerful customer success platform that helps companies drive growth. It features real-time health tracking and offers useful integration options, all with a user-friendly interface.
Cons
The pricing tiers can be confusing and there's limited advanced analytics available.
Rating Distribution
Ease of use
10
Value for money
5
Customer Support
10
Functionality
9
Jasper
Computer Software, 11-50 employees
More than a year
“Not recommended”
Pros
The email campaigns feature is quite handy. It comes with basic templates, though they are quite simple.
Cons
There are no updates or support, the UI is terrible and the reporting is basic and sometimes limited to just 365 days of history.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
1
Functionality
2
Robert
Computer Software, 500+ employees
More than a year
“Helpful window into your customer's lifecycle”
Pros
The ability to create different views for different teams and easily generate reports and dashboards is really helpful.
Cons
SuccessPlays weren't aligned with the line of business I was working in, making them more of a nuisance. The Customer Health Score was poorly calculated and didn't seem valuable.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
7
Frequently Asked Questions
Does Totango have a mobile app?
Yes, Totango offers a dedicated mobile application.
Who are the typical users of Totango?
Totango is typically used by sales professionals and teams such as customer success, sales, executives, and operations managers.
What other apps does Totango integrate with?
Totango integrates with various third-party applications, including Salesforce, Zendesk, HubSpot, Slack, MS Outlook, and Gmail.
What types of pricing plans does Totango offer?
The Totango price operates on a subscription model tailored to specific business needs. Request a detailed Totango cost analysis to choose the right plan for your business.
What languages does Totango support?
Totango supports English.
Does Totango offer an API?
Yes, Totango offers API access.
What level of support does Totango offer?
Totango provides support through ticket submission and a knowledge base.