Last Updated

Overview

Totango helps customer success and sales teams drive revenue growth by aligning post-sale efforts seamlessly. Its AI-powered tools optimize customer value through automation and insights. While real-time notifications for instant updates need improvements, its automation and other robust capabilities make Totango customer success management more efficient and impactful.

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Overall Rating

Based on 10 users reviews

3.1

Rating Distribution

Positive

60%

Neutral

20%

Negative

20%

Starting Price
Custom

Totango Specifications

Lead Management

Sales Pipeline Management

Contact Management

Activity Tracking

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What Is Totango?

Totango software is a leading customer success platform designed to drive business growth and empower customers. It comprises customer success, unison customer intelligence, and catalyst customer growth platforms, empowering go-to-market teams with actionable insights. Its cutting-edge ability to automate tasks and optimize workflows enables a focus on high-impact initiatives. Trusted by industry leaders, Totango supports scalable engagement and adapts to evolving needs, helping organizations refine strategies and maximize revenue potential.

Totango Pricing

The Totango price for each of its platforms is subscription-based and will vary depending on each business’s needs.

So, request a tailored tailored Totango estimate specific to your organizational targets.

Totango Integrations

Totango supports integrations with multiple third-party applications, including:

Schedule a free Totango demo to learn more about its integrations.

Who Is Totango For?

Totango helps sales professionals and various teams, including:

  • Customer success teams
  • Sales teams
  • Executives
  • Operations managers

Is Totango Right For You?

Looking for a customer success platform that scales effortlessly? Totango offers unlimited scalability and rapid time to value, empowering cross-functional teams to drive key business outcomes. Recognized as a top choice for enterprises, it delivers powerful automation, seamless collaboration, and actionable insights to enhance customer success and revenue growth. That’s why Totango software is a go-to choice for hundreds of businesses, such as Waystar, TaskRabbit, and GitHub.

Are you still unsure about Totango? Contact us at (661) 384-7070 and get expert assistance from our team regarding any further queries.

Totango Features

Totango ensures agility in customer success through structured frameworks that simplify strategy execution. With workflows pre-configured for efficiency, teams can focus on refining processes. Customer management becomes more seamless, enhancing engagement and operational effectiveness.

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Transparent data flow across an organization fosters collaboration, ensuring informed decision-making. With integrated reporting, monitoring essential metrics becomes effortless. Teams gain a clear view of performance trends. Thus, Totango leads to smarter adjustments in customer strategies and business objectives.

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By automating repetitive tasks, Totango enhances operational efficiency while maintaining consistency in post-sales engagements. Unified teams execute processes faster, optimizing customer interactions. The structured workflows ensure streamlined growth strategies, reduce bottlenecks, and improve overall customer experience management.

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Its predictive analytics functionality helps detect early churn risks while uncovering expansion potential. Identifying high-value customers ensures targeted engagement and optimizing retention strategies. The AI-driven insights from Totango refine customer segmentation and support revenue growth and long-term relationship management.

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Pros And Cons of Totango

Pros

  • User-friendly interface that is easy to navigate

  • Comprehensive health score tracking with multiple parameters

  • Seamless Salesforce integration for syncing contacts and campaigns

  • Powerful automation tools for customer success management

  • Customizable dashboards and reports for data-driven insights

Cons

  • Limited dashboard visualization options for data analysis

  • Lack of real-time notifications for immediate updates

  • Bulk actions are missing, requiring manual updates for multiple accounts

Totango Reviews

Total 10 reviews

3.1

All reviews are from verified customers

Rating Distribution

5

Stars

0%

4

Stars

60%

3

Stars

10%

2

Stars

10%

1

Stars

20%

Share your experience

R

Ranula

Information Technology and Services, 51-100 employees

Less than 6 months

4.0
January 2025

A scalable and user-friendly customer success tool

Pros

Totango is a powerful customer success platform that helps companies drive growth. It features real-time health tracking and offers useful integration options, all with a user-friendly interface.

Cons

The pricing tiers can be confusing and there's limited advanced analytics available.

Rating Distribution

Ease of use

10

Value for money

5

Customer Support

10

Functionality

9

J

Jasper

Computer Software, 11-50 employees

More than a year

1.0
October 2024

Not recommended

Pros

The email campaigns feature is quite handy. It comes with basic templates, though they are quite simple.

Cons

There are no updates or support, the UI is terrible and the reporting is basic and sometimes limited to just 365 days of history.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

1

Functionality

2

R

Robert

Computer Software, 500+ employees

More than a year

4.0
September 2024

Helpful window into your customer's lifecycle

Pros

The ability to create different views for different teams and easily generate reports and dashboards is really helpful.

Cons

SuccessPlays weren't aligned with the line of business I was working in, making them more of a nuisance. The Customer Health Score was poorly calculated and didn't seem valuable.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

7

Frequently Asked Questions

Totango integrates with various third-party applications, including Salesforce, Zendesk, HubSpot, Slack, MS Outlook, and Gmail.

Yes, Totango offers API access.

The Totango price operates on a subscription model tailored to specific business needs. Request a detailed Totango cost analysis to choose the right plan for your business.

Yes, Totango offers a dedicated mobile application.

Totango provides support through ticket submission and a knowledge base.

Totango is typically used by sales professionals and teams such as customer success, sales, executives, and operations managers.

Totango supports English.