Amazon Chime: Free Demo & Modern Features (2026)

Name: Amazon Chime
Rating: 3.6 (5 reviews)

Last Updated Oct 9, 2026

Overview

Amazon Chime was a cloud-based communication service for meetings, chat, voice, and video calls. While some users reported occasional freezes, its visual roster and screen-sharing support simplified collaboration. Overall, its range of communication tools supported flexible online meetings.

Overall Rating

Based on 5 users reviews

3.6

All Reviews

Rating Distribution

Positive

60%

Neutral

40%

Negative

Starting Price

Custom

Product Snapshot

Amazon Chime Specifications

Telemedicine
Appointment Management/Scheduling
e-Prescriptions
Lab Integration
Patient Portal
Mobile App
Billing and Invoicing
Claims Management
Customizable Forms
Patient Demographics

View All Specifications

What Is Amazon Chime?

Product Lineage Update: AWS discontinued support for the standalone Amazon Chime service on February 20, 2026, after ending new customer sign-ups on February 19, 2025. Following the shutdown, users could no longer schedule or host Amazon Chime meetings, manage users, or use Business Calling. Amazon Chime SDK, however, remains available as a separate developer service and is not affected by the discontinuation of the Amazon Chime application.

Amazon Chime is a cloud-based communications service that lets users streamline the task of conducting and organizing online meetings, chat, conferences, voice, and video calls inside and outside a healthcare facility. With Amazon Chime, participants can join meetings with a single tap; they can also inform other members in case they are running late. Users can record voice and video meetings and store them in the cloud. Their Voice Connector service transports the voice traffic over the internet to meet the capacity needs of the users, letting them save money by cutting down on the fixed telephone network costs.

The cloud-based platform offers personalized URLs, so the users can schedule meetings in advance and start instant meetings. Amazon Chime’s visual roster is designed to provide users insights into those who are present in the meeting, the ones who have informed about ‘running late’, and those who are unavailable, eliminating the need for roll calls. Moreover, users are able to chat and share information in real-time using the apps for Android, iOS, Mac OSX, and Windows.

Members don't need any permission to share their screens in a meeting and can collaborate by simply enabling the remote control of screens. Using a standard telephone line, users can dial in from more than 70 nations, and view the shared information. The software offers multiple communication options, allowing users to choose the one that best caters to their needs. Chime offers enough flexibility and freedom to help users scale up or down as per the situation. The software is acclaimed for its functionality of attaching files to conversations, which can be shared with participants of a meeting. Chat Rooms can likewise be created to facilitate collaboration on projects, with @mentions and messages to the members.

What Is Amazon Chime Best For?

The software is known for its smart presence feature, which makes it easy to see when participants are available or busy. A green status means available, while red indicates busy. Users can also set their status manually or hide it when needed. This helps teams know when to reach out without constantly interrupting others.

How Much Does Amazon Chime Cost?

The communication service vendor offered pay-per-use pricing, having users pay only for the features they use and on the days they use them. This meant no long-term contracts or upfront investments. Users would choose the appropriate features for their business. There was also a free version of Amazon Chime, along with a free trial. Also, the platform offered online support.

The separate Amazon Chime SDK uses pay-as-you-go pricing with no upfront fees. AWS currently lists standard WebRTC media pricing at $0.0017/attendee/minute. The rates may vary by state and session quality. Messaging, PSTN audio, recording, and other capabilities have separate usage-based rates.

Disclaimer: The pricing is subject to change.

Pros And Cons of Amazon Chime

A quick look at Amazon Chime's strengths and weaknesses to
help you decide if it's the right fit

Pros

With Amazon Chime, users can quickly invite participants from other parts/institutions
Users can connect via phone when there is a broken internet connection
Data backup is quick and easy to maintain

Cons

Lacks some advanced video chat capabilities
Navigation is not very user-friendly as per some new customers

Amazon Chime Reviews

Insights from real users on Amazon Chime’s features,
performance, and overall experience.

Total 5 reviews

3.6

All reviews are from verified customers

Rating Distribution

Stars

60%

Stars

40%

Stars

Share your experience

Brittany R

CPA, 11-50 employees

3.0

September 2020

“Needs work”

Pros

All the data was backed up and easy to maintain. It makes communication very easy.

Cons

The features need a lot of attention. It is not very user-friendly so there is a learning curve.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Mithilesh

DestinationXL, 51-100 employees

3.0

August 2020

“It used to work nicely”

Pros

It is great to keep all your contacts organized.

Cons

It has recently started to have issues where it lags and freezes.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Daniel

Dawn Till Dusk Tek, 1-10 employees

4.0

June 2020

“Best at what it does”

Pros

I think it is the best software out there for audio and video.

Cons

It is hard to qualify for this software since you need a certain number of people.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 5 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Is Amazon Chime discontinued?

Yes. AWS ended support for Amazon Chime on February 20, 2026. New customer sign-ups had already stopped in February 2025.

Can I still use Amazon Chime after February 20, 2026?

No. Existing users can no longer host or schedule meetings, manage users, or use Business Calling after the support deadline. The Amazon Chime SDK remains available separately.

What should Amazon Chime users do after the shutdown?

Organizations should move meetings, calling, messaging, and other workflows to another collaboration platform. AWS recommends reviewing usage data and considering solutions such as Wickr, Slack, Webex, or Zoom.