Amazon Chime

What Is Amazon Chime?

Product Lineage Update: AWS discontinued support for the standalone Amazon Chime service on February 20, 2026, after ending new customer sign-ups on February 19, 2025. Following the shutdown, users could no longer schedule or host Amazon Chime meetings, manage users, or use Business Calling. Amazon Chime SDK, however, remains available as a separate developer service and is not affected by the discontinuation of the Amazon Chime application.  

Amazon Chime is a cloud-based communications service that lets users streamline the task of conducting and organizing online meetings, chat, conferences, voice, and video calls inside and outside a healthcare facility. With Amazon Chime, participants can join meetings with a single tap; they can also inform other members in case they are running late. Users can record voice and video meetings and store them in the cloud. Their Voice Connector service transports the voice traffic over the internet to meet the capacity needs of the users, letting them save money by cutting down on the fixed telephone network costs.

The cloud-based platform offers personalized URLs, so the users can schedule meetings in advance and start instant meetings. Amazon Chime’s visual roster is designed to provide users insights into those who are present in the meeting, the ones who have informed about ‘running late’, and those who are unavailable, eliminating the need for roll calls. Moreover, users are able to chat and share information in real-time using the apps for Android, iOS, Mac OSX, and Windows.

Members don't need any permission to share their screens in a meeting and can collaborate by simply enabling the remote control of screens. Using a standard telephone line, users can dial in from more than 70 nations, and view the shared information. The software offers multiple communication options, allowing users to choose the one that best caters to their needs. Chime offers enough flexibility and freedom to help users scale up or down as per the situation. The software is acclaimed for its functionality of attaching files to conversations, which can be shared with participants of a meeting. Chat Rooms can likewise be created to facilitate collaboration on projects, with @mentions and messages to the members.

What Is Amazon Chime Best For?

The software is known for its smart presence feature, which makes it easy to see when participants are available or busy. A green status means available, while red indicates busy. Users can also set their status manually or hide it when needed. This helps teams know when to reach out without constantly interrupting others.

How Much Does Amazon Chime Cost?

The communication service vendor offered pay-per-use pricing, having users pay only for the features they use and on the days they use them. This meant no long-term contracts or upfront investments. Users would choose the appropriate features for their business. There was also a free version of Amazon Chime, along with a free trial. Also, the platform offered online support.

The separate Amazon Chime SDK uses pay-as-you-go pricing with no upfront fees. AWS currently lists standard WebRTC media pricing at $0.0017/attendee/minute. The rates may vary by state and session quality. Messaging, PSTN audio, recording, and other capabilities have separate usage-based rates.  

Disclaimer: The pricing is subject to change.