Botpress specializes in making fully customizable customer support chatbots, including natural language understanding and multi-channel deployment. Some of its notable features include conversation summarization, knowledge base training, and automatic translation. However, despite its popularity, the software shows ambiguity on feature releases, a lack of custom widgets and hooks, and overwhelming initial setup. These challenges often make organizations shift to better alternatives that suit their needs.
Here, we will look at the top 10 Botpress alternatives that can help businesses step up the customer service game. To give a clear understanding of what each of these platforms offers, we will see how they are better than Botpress, their pros and cons, and pricing plans.
TL; DR: What’s the best alternative to Botpress? Tidio stands out as the best Botpress alternative due to its higher rating for setup simplicity, ease of use, and advanced automation.
Our Top 10 Botpress Alternative Recommendations
1. Tidio
Best For: E-commerce industry
Overall Rating: 4.2 (16 Reviews)
Free Trial: 7-day free trial available
Tidio is a comprehensive customer service platform that provides a helpdesk, live chat, and AI chatbots to connect with customers in real-time with instant automated responses. Compared to Botpress, Tidio is easy to set up and more accessible, hence it can be managed without much technical expertise. It comes with predefined templates and drag-and-drop tools that allow beginners to launch chatbots quickly. On the other hand, Botpress needs developer involvement to access its more advanced features.
Also, Tidio's Lyro AI Agent helps in automating common tasks and stands out with features like AI-driven resolutions, product recommendations, and automated workflows. It focuses on ease of use and speed of implementation. Botpress, however, supports more complex and multi-step workflows.
Overall, we recommend Tidio for lead generation, basic customer support, and integration with platforms like WordPress and Shopify software.
What Are The Pros And Cons Of Tidio?
Pros:
- Improves efficiency by reducing unnecessary phone calls
- Integrates well with websites
- Customizable bot configuration
Cons:
- AI and automation features have restrictive limitations
- Mobile notifications can be unreliable
How Much Does Tidio Cost?
Businesses can choose from the following packages:
- Starter – $29/month
- Growth – $59/month
- Plus – Starting at $749/month
- Premium – Custom pricing
Disclaimer: The pricing is subject to change.
2. Intercom
Best For: Education, health and wellness, software and technology, fintech and financial services
Overall Rating: 4.7 (46 Reviews)
Free Trial: 14‑day free trial available
Intercom is a US-based customer communication platform, featuring live chat, email, chatbots, and AI. It aims to improve customer experience with the compilation of help desk tools, messaging, and automation.
When compared to Botpress, Intercom stands out as an easy-to-use customer support tool that requires minimal setup. It features ‘Fin AI Agent’ that uses the company’s knowledge base to communicate in the brand’s tone and generate accurate answers.
Unlike Botpress, which requires technical expertise for deeper backend control, Intercom offers ready-to-use workflows. This makes it easier for teams to manage support without needing to code or customize extensively.
We recommend Intercom to businesses that want a ready-to-use and intuitive customer support platform with minimal technical setup.
What Are The Pros And Cons Of Intercom?
Pros:
- Comprehensive user tracking for insights into behavior and preferences
- Strong segmentation tools for grouping customers by behavior and demographics
- Timely, personalized support through the messaging platform
Cons:
- Ticket management could be more streamlined
- Reporting features are somewhat limited
How Much Does Intercom Cost?
Intercom charges per seat, and with monthly billing. The plans include:
- Essential – $39/seat/month
- Advanced – $99/seat/month
- Expert – $139/seat/month
Disclaimer: The pricing is subject to change.
3. Voiceflow
Best For: Financial services, e-commerce, retail
Overall Rating: N/A
Free Trial: 7-day free trial on paid plans
Voiceflow is a no-code AI chatbot building platform with an additional voice functionality via its API and telephony partners. Its visual editor, collaboration canvas, version control, reusable components, and templated workflows make it ideal for designers and non-technical teams to iterate quickly and deploy across web and voice platforms.
In contrast, Botpress is a developer-centric platform requiring more technical skills. While it offers a custom NLU engine and RAG knowledge ingestion, it can be complex to configure and is less suited for collaborative, design-driven teams.
Voiceflow is ideal for teams that want to design flows visually and collaborate across roles. Businesses often choose it for its speed and simplicity.
What Are The Pros And Cons Of Voiceflow?
Pros:
- Smooth integrations with other tools help with expanded functionality
- Unlimited attributes for customization
- Scalable knowledge base setup with fine-grained context control
Cons:
- Minimal analytics for tracking performance
- Missing features due to the focus on GenAI overshadowing the basics
How Much Does Voiceflow Cost?
Voiceflow offers the following pricing plans:
- Starter – Free
- Pro – $60/month
- Business – $150/month
- Enterprise – Custom pricing
Disclaimer: The pricing is subject to change.
4. UChat
Best For: Marketing and advertising, information services, health and wellness
Overall Rating: N/A
Free Trial: 14-day free trial
UChat is a no-code, omnichannel chat builder that automates businesses with e-commerce functionality, Google AI, and app integrations. It supports 12+ channels, including Facebook Messenger, WhatsApp, Instagram, and SMS.
Compared to Botpress, UChat is more beginner-friendly, flexible, and practical for small to mid-sized businesses that want quick deployment without heavy coding. Botpress, on the other hand, requires technical expertise and ongoing maintenance.
Simply put, with 200+ ready-to-use templates, training and premium courses, and a setup time of five minutes, UChat is a more business-friendly option.
What Are The Pros And Cons Of UChat?
Pros:
- Powerful tool with the ability to handle a wide range of tailored chatbots
- Reliable performance with minimal issues reported
- Flexible platform with AI and NLP integration for enhanced client interaction
Cons:
- Mobile app needs updates to improve usability
- New feature rollouts may involve long waits
How Much Does UChat Cost?
UChat offers the following pricing plans:
- Free – $0/month
- Business plan – $29/month
- Partner plan – $299/month
Disclaimer: The pricing is subject to change.
5. Chatbase
Best For: Health and fitness, hospitality, non-profit
Overall Rating: N/A
Free Trial: No free trial available; offers a free plan
Chatbase helps businesses create custom AI agents according to their needs. It offers multi-platform support, allowing you to deploy it across various websites, mobile apps, messaging services, etc.
Contrary to Botpress, which has a heavily developer-oriented setup, Chatbase can be set up easily with no need for extensive coding knowledge. It also allows smooth integration with websites, apps, and various messaging platforms, requiring minimal configuration. As for Botpress, the integrations do exist, but they often require developer effort and extra customization to run.
The platform stands out for its built-in analytics dashboard. Through this dashboard, users can easily view all important details, such as geographic user distribution, topic trends, and sentiment analysis, etc. in one place. This gives Chatbase an advantage over Botpress, which supports analytics via ‘Track Event’ nodes that requires developers' involvement.
What Are The Pros And Cons Of Chatbase?
Pros:
- Quick and hassle-free chatbot creation process
- Helps answer community questions and even generate code
- Provides daily/weekly discussion summaries, which improve insights
Cons:
- Integration with certain third-party apps could be improved
- Limited customization options restrict tailoring chatbots effectively
How Much Does Chatbase Cost?
Chatbase offers the following pricing plans:
- Free – $0/month
- Hobby – $40/month
- Standard – $150/month
- Pro – $500/month
- Enterprise – Custom pricing
Disclaimer: The pricing is subject to change.
6. Botsonic
Best For: Education, real estate, healthcare, retail
Overall Rating: N/A
Free Trial: 7-day free trial
Botsonic is a no-code platform with fast setup that provides custom AI chatbots for websites. This platform provides multiple ways (upload files, add websites, sync directly from different platforms) to train the chatbot. Botpress, on the other hand, deals with more technical data formats in addition to documents and knowledge sources.
Users report that Botsonic excels in generating engaging content, which translates directly into more dynamic chatbot interactions. In contrast, Botpress lags somewhat as its text generation capability may lead to less vibrant exchanges.
Overall, Botsonic is a good choice for anyone looking for a more feature-rich, secure, and user-friendly AI chatbot.
What Are The Pros And Cons Of Botsonic?
Pros:
- Intuitive interface makes customization and fine-tuning easy
- Option to add branding and product visuals in responses
- Quick and easy setup for creating and customizing chatbots
Cons:
- Uploading training data takes time
- Difficulty connecting to the API, especially for WhatsApp integration
How Much Does Botsonic Cost?
The monthly pricing for Botsonic is structured as follows:
- Starter - $19/month (1,000 messages)
- Professional - $49/month (3,000 messages)
- Advanced - $299/month (12,000 messages)
- Enterprise – Custom pricing
Disclaimer: The pricing is subject to change.
7. DenserAI
Best For: Education, government, healthcare
Overall Rating: N/A
Free Trial: No free trial; free plan available
DenserAI is an AI-powered semantic search and chat service for websites. It has the capability to handle hundreds and thousands of web pages and provide accurate answers with references to the original source documents. It provides enterprise-grade scalability, multilingual support, and 24/7 availability. The platform is designed to provide businesses with an intelligent conversational agent that takes customer experience to the next level.
Compared to Botpress, Denser AI offers a plug-and-play setup, allowing teams to launch agents in minutes without technical expertise. Botpress caters more to developers and supports various data formats, including structured tables, JSON, unstructured text, and documents, and allows connecting APIs to pull in live data.
Overall, we recommend Denser AI for businesses that want a fast-to-deploy chatbot with semantic AI accuracy.
What Are The Pros And Cons Of DenserAI?
Pros:
- Advanced search functionality with precise answers and source citations
- Rapid and accurate AI-driven responses to technical queries
- Convenient and effortless navigation for better customer service
Cons:
- The plans could be less restrictive
- Some users do not like its layout
How Much Does DenserAI Cost?
Here’s how DenserAI's plans price out:
- Free – $0/month (20 queries)
- Starter – $29/month (1500 queries)
- Standard – $119/month (7500 queries)
- Business – $399/month (15000 queries)
- Enterprise – Custom pricing
Disclaimer: The pricing is subject to change.
8. Chatfuel
- Best For: Education, e-commerce, healthcare, real estate
- Overall Rating: N/A
- Free Trial: Available
Chatfuel is a versatile chatbot builder platform that helps build AI-powered bots for platforms like Facebook Messenger, Instagram, and WhatsApp. Its standout features include Flow builder, ready-made templates, and managing (segment, qualify, and export) leads in one place. Unlike Botpress, it’s the official provider of the WhatsApp API, so you get the verified green badge.
Chatfuel offers subscription-based models along with limited free features, while Botpress provides a usage-based experience. It also has a more user-friendly interface that even allows any layman to work on the bots. Botpress, however, is not everybody’s game, and requires a dedicated technical team to do the work.
We recommend Chatfuel for small to mid-sized teams that do not have access to heavy technical resources and want a no-code, beginner-friendly chatbot.
What Are The Pros And Cons Of Chatfuel?
Pros:
- Intuitive and easy for non-technical users to create chatbots quickly
- Strong automation capabilities
- Ability to publish chatbots on Facebook, Instagram, and WhatsApp
Cons:
- The graphic environment and interface are complex, making full use difficult
- Difficult to translate chatbots into multiple languages
How Much Does Chatfuel Cost?
Chatfuel offers different pricing plans for WhatsApp and Facebook and Instagram. Here’s what you can expect:
Facebook and Instagram
- Business – Starting from $23.99/1000 conversations/month
- Enterprise – Starting from $400
- Business – Starting from $39/month
- Enterprise – Starting from $400
Disclaimer: The pricing is subject to change.
9. Lindy
Best For: Healthcare, B2B SaaS, finance, property management
Overall Rating: N/A
Free Trial: No free trial; free plan available
Lindy lets you create chatbots for websites and Slack that can pull answers from past tickets and your knowledge base. Non-technical users can easily build diverse Lindies (custom AI agents) for various tasks, including lead generation, customer support, email triage, and even conducting outbound calls at scale.
Unlike Botpress, whose strengths lie in developer-oriented features, Lindy provides no-code workflow automation with prebuilt templates and effortless agent deployment. Lindy’s built-in lead generation, email drafting, meeting scheduling, and escalation workflow capabilities surpass Botpress’s more technical but code-heavy approach.
Overall, we recommend Lindy for businesses and teams that want an intuitive AI-assistant platform and want to build many types of AI agents.
What Are The Pros And Cons Of Lindy?
Pros:
- Quick setup and reliable teamwork support for better outcomes
- Intuitive AI integration suitable for non-technical users
- Users appreciate its automation capabilities
Cons:
- Deviation from the instructions can cause inconsistent delivery
- Customer service could be improved
How Much Does Lindy Cost?
Here’s what each Lindy plan costs:
- Free - $0/400 credits/month
- Pro – $49.99/5,000 credits/month
- Business – $199.99/20,000 credits/month
- Enterprise – Custom pricing
Disclaimer: The pricing is subject to change.
10. Rasa
Best For: Financial services, healthcare, telecom, travel and transport
Overall Rating: N/A
Free Trial: No free trial; free plan available
Rasa is a completely open-source, developer-first conversational AI platform built with developers in mind. It gives you full control over your chatbot through customizable NLU pipelines, intent-based dialogue managed with stories and rules, and the freedom to integrate machine learning libraries like spaCy and BERT. Hence, technical teams that need complete control over behavior and compliance should get their hands on this software.
As for the Botpress, it provides ease of use with a visual flow builder. It also comes with built-in knowledge base ingestion, and RAG features that help with easy deployment. However, this typically feels restrictive for experts that need deep customization and advanced ML integration.
Simply put, Rasa will be your best bet if you have an in-depth understanding of Natural Language Processing (NLP) and machine learning.
What Are The Pros And Cons Of Rasa?
Pros:
- Regular technological updates with high performance
- Highly customizable and open source, which appeals developers
- Tailored AI features for machine learning experts
Cons:
- Navigation difficulties and a lack of detailed documentation
- Feature complexity may overwhelm beginners
How Much Does Rasa Cost?
Rasa offers the following subscription plans for its users:
- Free Developer Edition – Free
- Growth – Starts at $35,000
- Enterprise – Custom pricing
Disclaimer: The pricing is subject to change.
How We Chose Our Botpress Alternatives?
At Software Finder, we conduct thorough research before compiling a list of software. Our research aligns well with today’s need and demand for customer service. Here’s what our selection criteria look like:
- Software Trial And Testing: First things first, we conducted hands-on-trials on each of the mentioned software to experience the platform as a real user would
- Feature And Cost Analysis: We ensured each platform is evaluated for the value it provides, features, scalability, and pricing models.
- Collaboration With Industry Expert: To validate our findings, we collaborated with AI and automation experts . They helped us assess technical depth and future scalability
- User Feedback: We give equal weightage to actual users across different industries to get any missed perspectives
Selecting The Best Alternative To Botpress
While Botpress is a good option for AI chatbot building, it doesn’t fit everyone’s needs. However, finding the right alternative that ticks all your checkboxes is also not easy. The availability of numerous software, each with unique features, cost, and customization options, makes it harder to find software that goes well with your practical requirements.
Take into account your business needs, available resources, compare pricing structure, and schedule software demos to assess what you are getting before committing to a software.