Shop-Ware is a cloud-based auto shop management platform that streamlines operations with features like digital workflows, real-time communication, and integrated payments. However, users have noted that its accounts receivable and parts inventory systems could be improved. Overall, Shop-Ware enhances efficiency and customer satisfaction in automotive repair shops.

Shop-Ware Specifications

Invoicing & Billing

Accounting & Payroll Integration

Inventory Management

Online Parts Ordering

View All Specifications

What Is Shop-Ware?

Shop-Ware is a cloud-based management platform for the automotive repair industry. It helps shops overcome inefficient workflows, communication gaps, and complex payment handling. By streamlining daily operations, the software enables technicians and service advisors to work more efficiently while improving transparency with customers. Shop-Ware also integrates with various third-party tools to enhance productivity and simplify administrative tasks. Its data-driven approach enables shop owners to make informed business decisions and optimize profitability.

Shop-Ware Pricing

The Shop-Ware cost ranges in the following four packages:

  • Startup: $249/month
  • Pro: $379/month
  • Master: $499/month
  • Ultimate: $799/month
Request a complete breakdown of the Shop-Ware price plans to pick the one that fits your business.

Disclaimer: The pricing is subject to change.

Shop-Ware Integrations

The software seamlessly integrates with various business apps, including:

Watch a free Shop-Ware demo to learn more about its integrations.

Who Is Shop-Ware For?

Shop-Ware software is for all sizes of businesses across different types, such as:

  • Automotive repair shops
  • Collision repair centers
  • Fleet maintenance services
  • Performance and specialty shops
  • Independent auto service centers
  • Multi-location repair businesses

Is Shop-Ware Right For You?

Recognized as a leading software program in the auto repair industry, Shop-Ware continues to evolve based on user feedback and technological advancements. The software improves efficiency by streamlining workflows, reducing administrative tasks, and enhancing communication. It also boosts profitability with data-driven insights and automated pricing tools. Overall, Shop-Ware enhances transparency, customer satisfaction, and business growth for auto repair shops. Such are the reasons why hundreds of businesses, such as EuroService Automotive, Urban Autocare, and Avalon Motorsports, trust Shop-Ware as their go-to choice.

Still not sure about Shop-Ware? Contact our support team at (661) 384-7070, and they will help you with any further queries.

Shop-Ware Features

TechApp is a native mobile application designed to enhance technicians' efficiency by providing a user-friendly interface for seamless inspection and repair processes. It utilizes mobile device features like the camera and voice-to-text, enabling quick documentation and communication and reducing time away from the vehicle.

how it worksSee How It Works

The feature facilitates real-time communication between shop staff and customers through live chat and text messaging within the repair order. It streamlines approvals and keeps all conversations organized in a single thread, enhancing transparency and customer satisfaction.

how it worksSee How It Works

The software offers real-time data collection and comparison, allowing shop owners to monitor key performance indicators from any device. This immediate access to metrics enables informed decision-making, process optimization, and improved operational efficiency.

how it worksSee How It Works

Users can automate the tracking of repair orders, providing real-time notifications to staff when attention is needed. Shop-Ware minimizes distractions, ensures timely updates, and allows the team to prioritize their primary tasks and enhance productivity.

how it worksSee How It Works

This feature is an advanced tool that calculates optimal auto parts gross profit using cloud-based computing. By inputting the desired gross profit percentage, it adjusts parts pricing to meet targets, eliminating manual calculations and ensuring consistent profitability.

how it worksSee How It Works

Pros and Cons of Shop-Ware

Pros

  • Instant service approvals for customers
  • Strong customer support
  • Efficient repair order management
  • User-friendly interface
  • Gross profit optimizer for parts

Cons

  • Limited inventory management features
  • Pricing can be high for small businesses
  • Customization options are limited, according to some users

Shop-Ware Reviews

Overall Rating

4.9

8 Review(s)

Rating Distribution

5

star

(7)

4

star

(1)

3

star

2

star

1

star

August 2023

Best option out there

Ashley T.

Small-Business

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

Pros

I love that everything is digital, no paper waste! It's super easy to use and navigate. Plus, the digital texts and emails make it so much easier to keep customers in the loop with clear, transparent information.

Cons

I really wish there was a way to close specific job lines for flat rate technicians. Also, it'd be great if I could communicate with each staff member directly without having to send jobs back and forth with notes. It just adds extra steps.

December 2022

Super fast and simple to use!

Timothy K.

Small-Business

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

It's all about workflow control for me. I'm able to communicate with customers and follow up easily, which really keeps everything running smoothly.

Cons

Honestly, I can't think of anything major. Any complaints I have are just small things, nitpicking, really.

December 2022

Perfect for small auto repair shops

KURT L.

Small-Business

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

Pros

Shop-Ware is so simple to learn. It makes talking to customers easy and I can quickly put together estimates without any problem. Plus, their tech support is amazing whenever I need help.

Cons

We've sent a few things over to the support team but we haven't seen any improvements yet. We really need another sync option and the ability to edit the calendar. Those would make a big difference.

Frequently Asked Questions

Yes, Shop-Ware offers an API.