Last Updated
Overview
Shopmonkey assists repair shops with smooth scheduling, invoicing, and workflow automation. Despite the lengthy 72-hour payment processing time, Shopmonkey accurately tracks employee time. Shopmonkey is designed for efficiency, enhances team collaboration, systemizes operations, and helps businesses provide top-notch service while keeping everything organized.
Overall Rating
Based on 7 users reviews
4.3
Rating Distribution
Positive
86%
Neutral
14%
Negative
0%
Starting Price
Custom
Shopmonkey Specifications
- Invoicing & Billing
- Accounting & Payroll Integration
- Inventory Management
- Online Parts Ordering
What Is Shopmonkey?
Shopmonkey is a robust auto repair shop management solution specifically structured for mechanics, shop owners, and service teams. It optimizes efficiency with flexible scheduling, digital estimates, invoicing, and workflow automation. Shopmonkey software simplifies operations, improves communication, and refines service efficiency. It is a well-known platform suitable for automotive professionals and ensures that businesses stay organized, productive, and profitable with an easy-to-use interface.
Shopmonkey Pricing
Shopmonkey pricing is offered through four plans as mentioned below:
- Basic Monkey: $199/month
- Clever Monkey: $324/month
- Genius Monkey: $475/month
- Multi-Shop: Custom Pricing
Disclaimer: Prices are subject to change.
Shopmonkey Integrations
Shopmonkey offers seamless integrations with the following third-party apps:
- QuickBooks
- TRAXTION
- MOTOR
- CARFAX
- PartsTech
- Nexpart
- Repairlink
Who Is Shopmonkey For?
Shopmonkey is ideal for Auto Repair, Multi-Shop Owners, and other Service Shops. It is also successfully used in:
- Tire Shops
- Quick Lube
- Truck Repair
- Wrap and Detail
- Marine Repair
Is Shopmonkey Right For You?
Shopmonkey is a robust auto repair shop management solution specifically structured for mechanics, shop owners, and service teams. It optimizes efficiency with flexible scheduling, digital estimates, invoicing, and workflow automation. Shopmonkey software simplifies operations, improves communication, and refines customer service.
Do you still feel that Shopmonkey is not the right choice for you? Contact our customer support staff at (661) 384-7070 for further assistance.
Shopmonkey Features
Workflow
Shopmonkey offers a workflow feature that systemizes your shop’s workflow, helping you track jobs in real time. It can easily move tasks with drag-and-drop, customize job labels, and automate invoices. It makes it easier to stay organized with built-in scheduling and universal search.
Payment Processing
This feature ensures fast and secure payments from anywhere by helping to send invoices via text or email, accepts in-person payments and integrates with QuickBooks for effortless accounting. Furthermore, bulk payments, fraud protection, and automated reconciliation make transactions smooth and stress-free.
Customer Comms
This feature informs customers through two-way texting, email updates, and instant approvals. Furthermore, automated reminders reduce no-shows, while photos and videos build trust. It helps users stay responsive with message notifications and templates for quick, professional replies.
Inventory
The inventory feature gives you complete control over your inventory. The users can track stock in real time, receive low inventory alerts, and integrate with top vendors for seamless ordering. It also helps automate pricing, manage purchase orders, and enable QuickBooks to sync effortlessly.
Reporting
It provides real-time business analytics like monitoring sales, payments, and invoices with easy-to-read reports. It also allows users to track vendor purchases, outstanding balances, and commission summaries to optimize performance and make informed decisions.
Pros And Cons of Shopmonkey
Pros
Keeps work orders organized
Tracks employee time efficiently
Generates payroll reports easily
Seamless customer communication
Cons
72-hour payment processing time
Cannot manually adjust tax amount
No possibility of changing the order creation date
Shopmonkey Reviews
Total 7 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars43%
4
Stars43%
3
Stars14%
2
Stars0%
1
Stars0%
Share your experience
Small-Business, 11-50 employees
“Quick and efficient”
Pros
Honestly, the ease of use is one of the best parts. The controls are super intuitive and easy to use. The canned services feature has been a lifesaver for our shop too, it really streamlines things.
Cons
Sometimes the interface can be a bit slow to load. On top of that, I haven't noticed any significant new features being added in the last few years, which is a bit disappointing.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Small-Business, 11-50 employees
“Amazing digital workflow system”
Pros
Shop Monkey has been such a game-changer for our shop. We've completely switched to digital workflows, so now we're totally paperless with all our work orders. It's made keeping track of everything we do much more organized and efficient. Plus, it's helped improve communication between our management team, technicians and admin staff. The time clock feature has been a huge help too, it lets us track how much time is spent on jobs and measure technician performance, making everything run smoother.
Cons
The customer support could really use some improvement. The response times aren't what I expected and when they do get back to me, it's often way later than I needed help. We had a situation where the reps were quoting us American prices in Canadian dollars and there were also issues with tax integration between Shopmonkey and QuickBooks Online (QBO).
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Small-Business, 11-50 employees
“My top pick for managing a shop”
Pros
Our customers love that they can pay directly through the app. It's one less thing they have to worry about and makes the whole process faster and more convenient for everyone.
Cons
It's occasionally slow but honestly, it's not a huge deal. It doesn't happen all the time, so it's manageable.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Shopmonkey offer an API?
Yes, Shopmonkey offers an API.
Does Shopmonkey have a mobile app?
Yes, Shopmonkey has a mobile app for Android and iOS users.
What language does Shopmonkey support?
Shopmonkey supports only the English language.
What other apps does Shopmonkey integrate with?
Shopmonkey offers smooth integration with popular apps like Repairlink, PartsTech, QuickBooks, Nexpart, TRAXTION, MOTOR, and CARFAX for enhanced efficiency.
Who are the typical users of Shopmonkey?
Typical users of Shopmonkey include enterprise operations, multi-shop owners, and general service shops. It is widely used in auto repair, truck repair, tire shops, wrap and detail, quick lube services, and marine repair.
What level of support does Shopmonkey offer?
Shopmonkey offers phone, live chat, email/helpdesk, FAQs/forums, and knowledge base support.