55PBX

Utilizing Google API, calls are transformed into text, enabling the identification of keywords for faster issue resolution. Customize IVR with a text-to-audio transcription tool. 55PBX's interface offers quick access to call details and direct audio playback, simplifying transcription and analysis.

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Optimize the switchboard with the call queue feature by organizing inquiries and directing them to specialized agents. Set time limits for congested queues, redirect customers if needed, and use reports to identify areas requiring more attention or staff.

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Call and screen recording ensure service accuracy, providing easy access for supervisors to monitor teams. Users can store recordings on 55PBX or transfer them to a cloud service like AWS, allowing full control over data while aiding in improving Customer Experience strategies.

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Realtime boosts productivity by displaying call queues and interactive voice responses, allowing administrators and supervisors to monitor agent performance. Broadcasting it on a shared screen can foster teamwork as agents become more proactive in helping customers and colleagues.

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55PBX enhances service by allowing Interactive Voice Response (IVR) customization and multilingual greetings with Text-to-speech technology, reducing unnecessary interactions and directing clients efficiently. With Computer Telephony Integration (CTI) based Personal Identifier (PID) recognition and API first, it supports integrations with platforms like Salesforce and Zendesk.

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