Abacus Cloud: Pricing, Free Demo & Features

Name: Abacus Cloud
Rating: 3 (1 reviews)

Last Updated Sep 2, 2026

Overview

Abacus Cloud delivers carrier-class VoIP and unified communications that streamline enterprise telephony across global locations. Built on 40 years of telecommunications expertise, the platform supports seamless VoIP migrations with geographic redundancy. While initial setup requires technical coordination, the software offers strong omnichannel capabilities that grow with demanding business requirements.

Overall Rating

Based on 1 users reviews

All Reviews

Rating Distribution

Positive

Neutral

100%

Negative

Starting Price

Custom

Abacus Cloud Specifications

Call Recording
Cloud-Based Calling
Call Transfer And Conferencing
Interactive Voice Response (IVR)
Call Monitoring
Call Reporting and Analytics
CRM Integration
Omnichannel Support
Predictive Dialing
Call Scripting

View All Specifications

What Is Abacus Cloud?

Abacus Cloud is a carrier-class telecommunications platform by AbacusGroup designed to help medium and large enterprises manage VoIP, unified communications, call centers, voice recording, and SIP trunking through a single cloud-based solution. The platform connects multiple offices and mobile workers seamlessly across global locations while delivering scalability and geographic redundancy through partnerships with Tier 1 carriers.

By simplifying VoIP migrations and maintaining consistent call quality across diverse communication devices, organizations can reduce telecommunication complexity while ensuring teams communicate effectively from any location.

Abacus Cloud Pricing

Abacus Cloud pricing is customized based on your organization's specific deployment requirements and user count. Request a custom Abacus Cloud price quote for your business.

Disclaimer: The pricing is subject to change.

Abacus Cloud Integrations

The software supports integration with multiple systems and platforms to enhance enterprise communications.

NetSuite
Salesforce
Zendesk
Microsoft Dynamics
Microsoft Teams
Slack software
Chatter

Watch the Abacus Cloud demo to learn more about its integration arrangements.

Who Is Abacus Cloud For?

It is ideal for a wide range of industries and sectors, including:

Healthcare
Government
Financial services
Technology
Manufacturing
Professional services

Is Abacus Cloud Right For You?

If managing distributed communication channels, ensuring reliable call quality across locations, and maintaining secure global connectivity are ongoing challenges, Abacus Cloud helps centralize telephony operations and deliver consistent service experiences. Powered by CoreNexa, the platform is a Leader in the Gartner UCaaS Magic Quadrant for eight consecutive years and a CPaaS award recipient.

It serves organizations trusted in healthcare and government sectors worldwide, with notable clients including Kyra Medical, Greystar, Northeast Security, and Verax Biomedical.

Still doubtful if Abacus Cloud is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Abacus Cloud Features

Carrier-Grade VoIP Platform

Abacus Cloud offers a carrier-class platform built on Tier 1 carrier infrastructure and session border controllers to deliver enterprise-level voice communications. The platform ensures high-quality call delivery with built-in scalability and geographic redundancy that adapts to growing business demands. By using these Abacus Cloud features, organizations gain access to a reliable telephony infrastructure supported by best-in-class service providers and data centers.

See How It Works

Multi-Device Support

It supports a wide portfolio of desk phones, softphones, and mobile devices that deliver advanced voice, video, and wireless features across all endpoints. The platform ensures employees can access consistent communication capabilities from any device, whether working from offices or remote locations, enabling seamless connectivity for distributed teams anytime, anywhere.

See How It Works

HD Voice Quality

Abacus Cloud integrates Polycom HD Voice technology to provide twice the clarity of ordinary phone calls with life-like audio quality. The platform includes patented Acoustic Clarity and Acoustic Fence features that block background noise and enhance speech recognition. Simple, intuitive interfaces help users collaborate immediately while enjoying natural voice quality without repetition.

See How It Works

Session Border Controller Integration

The software incorporates EdgeMarc Session Border Controllers to deliver high-quality VoIP calls through real-time packet prioritization and traffic shaping. The platform provides voice-aware firewall inspection with 24/7/365 quality monitoring, dual WAN failover, PSTN failover, and local site survivability. Organizations gain complete visibility into VoIP performance through QoS statistics and MOS scores.

See How It Works

Pros And Cons of Abacus Cloud

A quick look at Abacus Cloud's strengths and weaknesses to
help you decide if it's the right fit

Pros

Stable product with reliable performance
Simplifies VoIP migration across multiple offices
Intuitive navigation throughout the platform

Cons

Slow rollout of new features and upgrades
Beta features may lack full support

Abacus Cloud Reviews

Insights from real users on Abacus Cloud’s features,
performance, and overall experience.

Total 1 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

Anonymous

Not Specified, N/A employees

3.0

October 2017

“User friendly layout”

Pros

Navigating the product feels very user friendly and moving through the different areas makes sense. The workflow is logical so getting around the program is pretty simple.

Cons

The beta QuickBooks rollout was where things fell apart. I could never get it working and when I reached out to support, I was basically told to stop using the beta and not worry about it. I've noticed they released a non beta QuickBooks version in the past few weeks but after dealing with the errors and issues a couple of months ago, I had already moved on and haven't gone back to test it.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 1 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does Abacus Cloud offer an API?

Yes, the software offers an API.

What level of support does Abacus Cloud offer?

Abacus Cloud software provides support through phone and email.

Who are the typical users of Abacus Cloud?

It serves medium to large enterprises across industries, including healthcare, government, financial services, technology, manufacturing, and professional services.

Does Abacus Cloud have a mobile app?

No, the platform does not support a dedicated mobile app.

What types of pricing plans does Abacus Cloud offer?

The software offers custom pricing based on organization-specific deployment requirements and user counts rather than standardized pricing tiers. Request a personalized Abacus Cloud price quote for your business.

What other apps does Abacus Cloud integrate with?

The vendor integrates with multiple enterprise platforms, including NetSuite, Salesforce, Zendesk, Microsoft Dynamics, Microsoft Teams, Slack, and Chatter, along with 20+ other collaboration applications.

What language does Abacus Cloud support?

It provides multilingual support through its global customer service centers located in Singapore, Australia, Philippines, Romania, United Kingdom, and the United States.