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Overview
Abacus Cloud delivers carrier-class VoIP and unified communications that streamline enterprise telephony across global locations. Built on 40 years of telecommunications expertise, the platform supports seamless VoIP migrations with geographic redundancy. While initial setup requires technical coordination, the software offers strong omnichannel capabilities that grow with demanding business requirements.
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Starting Price
Custom
Abacus Cloud Specifications
- Call Recording
- Cloud-Based Calling
- Call Transfer And Conferencing
- Interactive Voice Response (IVR)
What Is Abacus Cloud?
Abacus Cloud is a carrier-class telecommunications platform by AbacusGroup designed to help medium and large enterprises manage VoIP, unified communications, call centers, voice recording, and SIP trunking through a single cloud-based solution. The platform connects multiple offices and mobile workers seamlessly across global locations while delivering scalability and geographic redundancy through partnerships with Tier 1 carriers.
By simplifying VoIP migrations and maintaining consistent call quality across diverse communication devices, organizations can reduce telecommunication complexity while ensuring teams communicate effectively from any location.
Abacus Cloud Pricing
Disclaimer: The pricing is subject to change.
Abacus Cloud Integrations
The software supports integration with multiple systems and platforms to enhance enterprise communications.
- NetSuite
- Salesforce
- Zendesk
- Microsoft Dynamics
- Microsoft Teams
- Slack software
- Chatter
Who Is Abacus Cloud For?
It is ideal for a wide range of industries and sectors, including:
- Healthcare
- Government
- Financial services
- Technology
- Manufacturing
- Professional services
Is Abacus Cloud Right For You?
If managing distributed communication channels, ensuring reliable call quality across locations, and maintaining secure global connectivity are ongoing challenges, Abacus Cloud helps centralize telephony operations and deliver consistent service experiences. Powered by CoreNexa, the platform is a Leader in the Gartner UCaaS Magic Quadrant for eight consecutive years and a CPaaS award recipient.
It serves organizations trusted in healthcare and government sectors worldwide, with notable clients including Kyra Medical, Greystar, Northeast Security, and Verax Biomedical.
Still doubtful if Abacus Cloud is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Abacus Cloud Features
Carrier-Grade VoIP Platform
Abacus Cloud offers a carrier-class platform built on Tier 1 carrier infrastructure and session border controllers to deliver enterprise-level voice communications. The platform ensures high-quality call delivery with built-in scalability and geographic redundancy that adapts to growing business demands. By using these Abacus Cloud features, organizations gain access to a reliable telephony infrastructure supported by best-in-class service providers and data centers.
Multi-Device Support
It supports a wide portfolio of desk phones, softphones, and mobile devices that deliver advanced voice, video, and wireless features across all endpoints. The platform ensures employees can access consistent communication capabilities from any device, whether working from offices or remote locations, enabling seamless connectivity for distributed teams anytime, anywhere.
HD Voice Quality
Abacus Cloud integrates Polycom HD Voice technology to provide twice the clarity of ordinary phone calls with life-like audio quality. The platform includes patented Acoustic Clarity and Acoustic Fence features that block background noise and enhance speech recognition. Simple, intuitive interfaces help users collaborate immediately while enjoying natural voice quality without repetition.
Session Border Controller Integration
The software incorporates EdgeMarc Session Border Controllers to deliver high-quality VoIP calls through real-time packet prioritization and traffic shaping. The platform provides voice-aware firewall inspection with 24/7/365 quality monitoring, dual WAN failover, PSTN failover, and local site survivability. Organizations gain complete visibility into VoIP performance through QoS statistics and MOS scores.
Pros And Cons of Abacus Cloud
Pros
Stable product with reliable performance
Simplifies VoIP migration across multiple offices
Intuitive navigation throughout the platform
Cons
Slow rollout of new features and upgrades
Beta features may lack full support
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Frequently Asked Questions
What language does Abacus Cloud support?
It provides multilingual support through its global customer service centers located in Singapore, Australia, Philippines, Romania, United Kingdom, and the United States.
Does Abacus Cloud offer an API?
Yes, the software offers an API.
Does Abacus Cloud have a mobile app?
No, the platform does not support a dedicated mobile app.
What other apps does Abacus Cloud integrate with?
The vendor integrates with multiple enterprise platforms, including NetSuite, Salesforce, Zendesk, Microsoft Dynamics, Microsoft Teams, Slack, and Chatter, along with 20+ other collaboration applications.
What level of support does Abacus Cloud offer?
Abacus Cloud software provides support through phone and email.
What types of pricing plans does Abacus Cloud offer?
The software offers custom pricing based on organization-specific deployment requirements and user counts rather than standardized pricing tiers. Request a personalized Abacus Cloud price quote for your business.
Who are the typical users of Abacus Cloud?
It serves medium to large enterprises across industries, including healthcare, government, financial services, technology, manufacturing, and professional services.