Cloudya
Last Updated
Overview
Cloudya helps teams manage business calls efficiently with cloud-based telephony, call routing, and mobile and desktop access. While customization options for complex call flows might be limited, it is well suited for mid-sized to large businesses and customer-facing teams needing flexible, location-independent communication.
Cloudya Specifications
- Auto Dialer Software
- Call Recording Software
- IVR Software
- Predictive Dialer Software
Cloudya Features
Call Queuing
The platform ensures that incoming calls are efficiently managed even during high volumes. Callers wait in a queue while listening to pre-recorded music or messages, which can be used to communicate important updates or promotions. This also helps reduce missed calls and enhances customer experience.
Voicemail
The software allows missed calls to be captured through digital voicemails, ensuring no message is lost. AI-powered transcription converts audio messages into text, which can be accessed via email or directly. This also ensures teams can quickly read or listen to messages and respond without delay.
CLIP
This feature displays the caller’s telephone number before answering, providing immediate context for incoming calls. By improving transparency, it allows users to screen unwanted or unknown numbers efficiently. It supports better call handling and helps teams prioritize responses based on caller identity.
Zero Touch Provisioning
Cloudya software enables mass device rollout without manual configuration, reducing setup time and logistical costs. Firmware updates are applied automatically, ensuring that all devices remain current. This also simplifies deployment and ensures teams can get started quickly without technical delays.
Phone Menus
The platform offers fast access to PBX functionalities such as call forwarding, parallel ringing, and agent management. Users can navigate features efficiently without navigating multiple systems. This also enhances operational workflow and keeps communication organized across teams.
Pros And Cons of Cloudya
Pros
Reliable call handling for high-volume environments
AI-powered voicemail transcription saves time
Strong administration features with scaling and upgrades
Cons
Support responsiveness can vary across scenarios
Certain device control options feel limited to advanced users
Cloudya Reviews
Total 15 reviews
3.8
All reviews are from verified customers
Rating Distribution
5
Stars53%
4
Stars13%
3
Stars13%
2
Stars0%
1
Stars20%
Share your experience
Information Technology and Services, 1-10 employees
More than a year
“Great calling across devices”
Pros
This app works on a wide range of devices and calls transfer smoothly from one device to another.
Cons
I'd be happy to see TAPI functionality added.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Automotive, 11-50 employees
Less than a year
“fantastic CRM integration”
Pros
Absolutely excellent overall. The integration with Microsoft Teams and our CRM tools is really well done. Best of all, we can make calls from anywhere in the EU which has been a huge advantage for us.
Cons
Nothing major comes to mind, aside from a few connection dropouts here and there but they were resolved quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Networking, 11-50 employees
More than a year
“Convenient to use across devices”
Pros
It works smoothly across different devices which makes it convenient to use in various situations.
Cons
My only criticism is that there's no multiline TAPI so controlling Cloudya is a bit more difficult.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Frequently Asked Questions
Does Cloudya offer an API?
Yes, Cloudya offers an API.
What other apps does Cloudya integrate with?
Cloudya supports integration with multiple platforms, such as Zoho CRM software, Zendesk CTI, DateV, HubSpot CRM software, and Microsoft Teams.
Who are the typical users of Cloudya?
Cloudya features are used by organizations across industries and sectors, including retail and e‑commerce, finance, legal and insurance, health and wellness, travel and hospitality, and public sector.
Does Cloudya have a mobile app?
Yes, Cloudya offers a dedicated mobile app.
What language does Cloudya support?
Cloudya primarily supports English, German, French, Spanish, Portuguese, Polish, and Italian languages.
What types of pricing plans does Cloudya offer?
Cloudya offers customizable pricing tailored to the organization’s needs. Get a detailed Cloudya cost breakdown tailored to your specific requirements.
What level of support does Cloudya offer?
Cloudya offers support through phone, live chat, and contact form.