FocalScope provides a comprehensive helpdesk and contact center solution that enhances customer service reputation, simplifies agent workflows, and offers a cost-effective option for businesses. While the tool is more suitable for larger industries, it remains user-friendly, with a minimal learning curve for staff.
FocalScope Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting and Analytics
What Is FocalScope?
Overview
FocalScope software is a top customer service platform designed to streamline communication and engagement. It offers a unified solution for managing email tickets, voice, live chat, chatbots, social media, surveys, and self-service portals. With advanced features, detailed reporting, dashboards, integrations, and robust APIs, FocalScope ensures efficient customer service across all channels. It supports agents working from any location while keeping the team connected and focused on delivering exceptional service.
FocalScope Pricing
The FocalScope cost structure works on a subscription model and features four pricing plans, including:
- Small cloud: $9/agent/month
- Cloud: $39/agent/month
- On-premises: $39/agent/month
- Voice: custom quote
*Disclaimer: The pricing is subject to change.
FocalScope Integrations
FOCALSCOPE integrates with various third-party applications, including:
- Shopify
- Magento
- Salesforce
- SugarCRM
- Amadeus
- Gmail
- Microsoft Teams
Who Is FocalScope For?
FocalScope caters to various industries and sectors, including:
- Travel
- E-commerce and retail
- Logistics
- Contact centers and BPOs
- Help desks
Is FocalScope Right For You?
FocalScope has become a vital tool for businesses, enabling efficient handling of large email volumes from various sources. Its real-time reports, dashboards, and transparency features boost productivity, teamwork, and customer service, while its user-friendly design and flexible integration streamline operations efficiently.
Do you still need to figure out FocalScope? Contact us at (661) 384-7070 and get expert assistance from our team regarding any further queries.
FocalScope Features
In FocalScope, emails are automatically assigned ticket numbers, and related correspondences are threaded for easy tracking. Agents benefit from features like quick replies, canned messages, ticket merging, sub-ticket creation, internal notes, and team chat for efficient ticket resolution and collaboration.
See How It WorksThe solution engages customers through virtual conversations on the website to enhance conversion rates and generate leads. Users utilize chatbots for FAQs and 24/7 support. Access a universal customer card for insights into customer interactions and history, ensuring informed responses from the support team.
See How It WorksAs part of an omnichannel suite, FocalScope's voice solution connects teams via a unified telephony system, intelligently routing calls and measuring sentiment. The platform enables centralized management, customizable voice experiences with text-to-speech features, and secure HD calls from any browser.
See How It WorksStreamline operations with FocalScope's live dashboards, tracking key metrics like response times and ticket volume across all channels. Analyze omnichannel data to improve performance, allocate resources efficiently, and identify trends. Use customizable reports for in-depth insights and performance optimization.
See How It WorksThe system's universal customer card consolidates all interactions and internal notes across channels in one place. This unified view enables support agents to provide personalized care, anticipate customer needs, and streamline real-time conversations while simplifying quality checks and dispute resolutions.
See How It Works