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Overview
Funnel Science provides call tracking software that uses artificial intelligence to analyze lead sentiment and agent performance in real time to help call centers improve conversion rates. While the interface requires technical knowledge, the software offers deep insights into revenue attribution for every inbound interaction.
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Starting Price
Custom
Funnel Science Specifications
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
- Real-Time Dashboard
What Is Funnel Science?
Funnel Science offers a call center software that integrates artificial intelligence with call tracking to analyze lead behavior. The system features a built-in CRM and sentiment analysis tools that evaluate agent performance and customer intent during live calls.
By connecting phone interactions to specific marketing channels, Funnel Science software enables managers to reduce inefficient spending and increase total sales volume.
Funnel Science Pricing
The Pricing for Funnel Science starts at $99/month. This basic plan, known as the Funnel Science App, includes call tracking, CRM, and sentiment analysis for two users. Further pricing tiers of the software are as follows:
- Marketing: $500/month
- Growth Solutions: Custom pricing
Disclaimer: The Pricing is subject to change.
Funnel Science Integrations
The software integrates with various platforms and services, such as:
Who Is Funnel Science For?
Funnel Science is ideal for a wide range of industries and sectors, including:
- E-commerce
- Education
- Automotive
- Manufacturing
- Call centers
Is Funnel Science Right For You?
Funnel Science is an ideal fit for data-driven businesses that need to bridge the gap between marketing spend and sales results. The platform features automated call recording, transcription, and sentiment analysis to evaluate the quality of every customer interaction. Funnel Science ensures the secure handling of sensitive data by adhering to HIPAA and PCI regulations.
Still unsure whether Funnel Science is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Funnel Science Features
Advanced Business Texting
The platform provides a shared textable phone number that allows teams to communicate with leads directly from their computers. It includes automated responses, broadcast announcements, and scheduled messaging, which ensures that customer inquiries receive immediate attention and updates are logged directly within the CRM.
Dynamic Call Routing
Users can configure custom phone routes and priority ringing to reduce hold times and improve the efficiency of inbound call handling. The system allows for rapid setup of complex routing paths and extensions, ensuring that every caller is connected to the appropriate agent or department in minutes.
Real-Time Agent Notifications
The call tracking dashboard features screen pop-ups that display comprehensive caller details to the agent before the conversation begins. This immediate data delivery eliminates the need for manual searching, which allows staff to personalize the interaction and simplify the lead intake process.
Multi-Channel Attribution
The software tracks calls originating from digital sources like Google Ads and social media, as well as traditional media like radio and television. By linking every phone interaction to its specific marketing origin, businesses can accurately measure the ROI of diverse advertising campaigns.
Automated Lead Logging
The system automatically creates new records and logs every phone call in the integrated CRM with a built-in duplicate checker. This automation ensures that all customer interaction history is captured without manual entry, which allows managers to turn high volumes of calls into organized sales opportunities.
Pros And Cons of Funnel Science
Pros
Centralizes data from calls, texts, and web interactions
Predicts lead quality using advanced machine learning
Attributes revenue directly to specific marketing keywords
Cons
Features may feel extensive for very small operations
Users may need to adapt to a structured data environment
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Frequently Asked Questions
What types of pricing plans does Funnel Science offer?
Funnel Science cost breakdown includes three plans: Funnel Science App ($99/month), Marketing ($500/month), and Growth Solutions (custom pricing). Request a personalized Funnel Science price quote for your business today!
Does Funnel Science offer an API?
Yes, Funnel Science provides an API.
What level of support does Funnel Science offer?
The platform provides support through chat, fax, phone, and contact form.
What language does Funnel Science support?
The platform currently supports the English language.
Does Funnel Science have a mobile app?
Yes, the platform includes a mobile app.
What other apps does Funnel Science integrate with?
The platform integrates with various software and services, including Slack, Help Scout, Zendesk, Freshdesk, and Zapier.
Who are the typical users of Funnel Science?
Funnel Science features are designed for businesses in industries and sectors like manufacturing, call centers, education, e-commerce, and automotive.