Glassix

Glassix

14 Review(s)

Overview

Glassix is a versatile platform that facilitates seamless customer communication across various channels. While it requires some setup time and initial training, its ability to unify interactions makes it an effective tool for enhancing customer engagement. Due to its unified business conversation tools, Glassix boosts automated and personalized communication.

Overall Rating

Based on 14 users reviews

4.9

Rating Distribution

Positive

100%

Neutral

0%

Negative

0%

Starting Price
Custom

Glassix Specifications

Interactive Voice Response (IVR)

Call Recording

Call Monitoring

Call Reporting and Analytics

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What Is Glassix?

Overview

Glassix is a cloud-based communication platform designed for businesses across various industries. It focuses on enhancing customer interaction. The software integrates multiple communication channels, such as messaging and video calls. It offers comprehensive solutions to streamline customer support with messaging channels, conversational AI, and chatbot tools. It also eliminates disjointed communication and slow response times. Overall, Glassix enables companies to improve client satisfaction and operational efficiency.

Glassix Pricing

The software offers the following three pricing plans:

  • Starter: $49/per user/month
  • Growth: $65/per user/month
  • Enterprise: Custom quote

The Glassix cost will also differ depending on your organization type and needs.

You can get pricing details for each plan to choose the best for your business.

Disclaimer: The pricing is subject to change.

Glassix Integrations

Glassix seamlessly integrates with various popular business applications, including:

Watch a free Glassix demo to learn more about its integrations.

Who Is Glassix For?

The software is for businesses of all sizes across various industries, such as:

  • E-commerce
  • Education
  • Hospitality
  • Telecommunication
  • Financial services
  • Citizen services
  • Food and beverages

Is Glassix Right For You?

Glassix is a valuable solution for customer-centric organizations. The software enables teams to manage inquiries seamlessly, fosters better relationships, and drives business growth. Its adaptability makes it a notable choice in the competitive landscape of customer engagement software. Moreover, it is scalable and secure and is currently being used by some of the biggest brands in the world, including Dyson, Nike, Estee Lauder, Avis, and Nintendo. 

Still not sure about Glassix? Reach us at (661)384-7070, and our team of experts will direct you toward the best decision for your business.

Glassix Features

Glassix provides an integrated instant messaging app and SMS text feature. It enables real-time communication with customers to improve response time. It also enhances customer satisfaction and engagement by streamlining communication channels for efficiency.

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Businesses can manage all email interactions seamlessly within one platform. This feature centralizes communication channels and a unified organization inbox. Glassix ensures that no inquiry goes unanswered, enhancing customer engagement effectiveness.

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The feature lets businesses interact with customers on their websites in real-time. This instant support capability increases customer satisfaction by providing immediate answers. It reduces bounce rates and fosters stronger relationships through personalized engagement.

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Glassix enables businesses to connect with customers through social media platforms. It facilitates timely responses to inquiries and comments, improves brand presence, and enhances customer relationships. Hence, the software drives engagement across multiple social media channels.

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The integration of WhatsApp with its AI-powered chatbot automates customer interactions. It reduces any delays, provides 24/7 support, and efficiently manages inquiries. Glassix ensures that customers receive timely assistance while freeing up human agents.

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Pros And Cons of Glassix

Pros

  • Regular updates ensure seamless operations

  • Easy to deploy and low learning curve

  • Customizable tools

  • Visually appealing interface

  • Efficient mobile app

Cons

  • There can be delays at times, according to software users

  • Dashboard display issues can occur occasionally

  • Issues can be hard to track

Glassix Reviews

Total 14 reviews

4.9

All reviews are from verified customers

Rating Distribution

5

Stars

93%

4

Stars

7%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

U

Ubile

Consumer Services, 1-10 employees

Free Trial

5.0
July 2024

“Innovation at its best.

Pros

For me, the page design is eye-catching and appealing.

Cons

So far, I think it's a great site. There's nothing I don't like about it at the moment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Joana

Management Consulting, 1-10 employees

Free Trial

5.0
July 2024

“A complete game changer for customer support!

Pros

Glassix has taken customer support to the next level by integrating multiple communication channels (SMS, email, social mediaand live chat) into a single platform. This integration ensures consistent customer interactions across all channels. The platform's automation of routine tasks, such as ticketing, follow-ups and responding to frequently asked questions, has saved me a lot of time. It's efficient and hassle-free.

Cons

This innovation might feel overwhelming to new users due to its complexity and it takes time and training to become proficient. One other thing I think is worth mentioning is the over reliance on automated responses and processes, which can lead to less personalized customer experiences and potentially alienate customers who prefer real human interaction.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Computer Software, 1-10 employees

Free Trial

5.0
June 2024

“A true game-changer for our business.

Pros

What I really appreciate about Glassix is its well designed and organized user interface (UI). Before, it was a struggle to manage emails, texts and chats. Now, everything is in one place and there is one inbox for each category! No more switching between applications or missing messages. It's a lifesaver, and our customers are clearly satisfied. It's a huge win and definitely worth trying!

Cons

The system is great, but there are a few improvements that could be made for better customer satisfaction. For instance, I noticed the login page uses both a password and a one-time pin (OTP) for authentication. I think it could be improved further by integrating Google Authenticator or similar applications to enhance login security.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

View All 14 Reviews

Frequently Asked Questions

Yes, Glassix offers an API.

Glassix supports several languages, including English, French, Hebrew, and Spanish.

Glassix integrates with HubSpot, Slack, Oracle, and several others.

Glassix price comes in three plans: Starter at $49/per user/month, Growth at $65/per user/month, and Enterprise at a custom quote. Users can get Glassix pricing details for a tailored plan.

Glassix is typically used by the real estate, telecommunication, education, automotive, citizen services, insurance, and financial services industries.

Glassix offers email, chat, phone support, a knowledge base, and FAQs.