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Overview
HighComm provides cloud-based VoIP and unified communications solutions, streamlining operations for businesses like schools and car dealerships. While some users note occasional initial setup glitches, the platform is widely praised for its responsive 24/7 customer support. Furthermore, its robust feature set, including advanced CRM integrations and mobility, ensures reliable connectivity.
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Starting Price
Custom
HighComm Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting and Analytics
What Is HighComm?
HighComm is a cloud-based unified communications platform designed to help small and mid-sized businesses, such as schools and car dealerships, modernize their telephony infrastructure. It replaces traditional hardware with a flexible VoIP system that supports voice, video, and text messaging across devices. The software includes features like skill-based routing to direct calls efficiently and customer relationship management (CRM) integration to display caller details instantly, helping teams reduce wait times and improve service quality.
HighComm Pricing
The software offers tiered volume-based plans to cater to users of varying needs.
- Business Advantage: $29.95/user/month
- Business Premium: $39.95/user/month
Disclaimer: The pricing is subject to change.
HighComm Integrations
The software supports integration with multiple CRM systems and platforms, including:
- Salesforce
- HubSpot CRM software
- Zoho CRM software
- Zendesk
- SugarCRM software
- Microsoft Teams
- PipeDrive CRM
Who Is HighComm For?
HighComm is ideal for a wide range of industries and sectors, including:
- Educational institutions
- Automotive dealerships
- Healthcare providers
- Customer support centers
- Legal firms
- Professional services
- Remote sales teams
Is HighComm Right For You?
HighComm is a strong choice for organizations needing to replace rigid legacy phone lines with a versatile cloud environment without high upfront costs. Its standout capability lies in its skill-based routing and extensive CRM interoperability, which are critical for businesses prioritizing customer experience. If your operation requires a unified interface blending mobility with enterprise-grade telephony features, this platform offers significant value.
Still doubtful if HighComm is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
HighComm Features
This feature bridges the gap between telephony and data by syncing call activities directly with platforms like Salesforce and Zoho. Users benefit from automatic call logging and screen pops that display caller details instantly, reducing manual data entry and ensuring agents have immediate context for every conversation.
The platform supports a Bring Your Own Device (BYOD) strategy, allowing staff to make and receive business calls from personal smartphones or laptops via the VoIP app. This ensures business continuity for remote workers and field agents, maintaining a professional corporate identity regardless of the employee's physical location.
HighComm optimizes high-volume call handling through features like Queue Callback and skill-based routing. These tools respect the caller's time by offering callbacks instead of hold times and ensure inquiries are directed to the agent with the specific expertise required to resolve the issue, improving first-call resolution rates.
This productivity tool transforms audio voicemail messages into text and delivers them directly to the user's email inbox alongside the audio file. This allows professionals to prioritize responses by quickly scanning message content during meetings or in quiet environments where listening to audio is not feasible.
The Auto Attendant feature serves as a virtual receptionist, guiding callers to the correct department or extension through customizable menu prompts. It supports multi-level navigation and distinct greetings for working hours versus holidays, enabling small businesses to project a Fortune 500-level professional image.
