Last Updated
Overview
isLucid enhances team collaboration by transcribing meetings in real time, creating actionable tasks, and organizing bookmarks for easy reference. While some task transfers to external project management tools require manual confirmation, it supports small to mid-sized teams in keeping meetings organized and actionable.
Be the first one to leave a review!
No review found
Starting Price
$2,500
/month
isLucid Specifications
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
- CRM Integration
What Is isLucid?
isLucid is an AI-powered software platform designed for enterprises and teams that manage customer communications and call centers. It provides on-premise Voice AI Agents, email automation, and real-time analytics for inbound and outbound interactions. The software handles natural conversations in multiple languages, integrates with existing systems, and continuously learns from interactions. Users can reduce manual workload, improve customer response times, and gain insights into trends and call outcomes, while maintaining full control over data security and infrastructure.
How Much Does isLucid Cost?
isLucid pricing starts at $2,500/month for 20,000 minutes. This basic plan includes on-premise Voice AI Agents, email automation, real-time analytics, and multi-language natural conversations.
In addition to the base subscription costs, organizations should account for the following expenses:
- Implementation: $500–$5,000 for smaller deployments; $5,000–$25,000 for more complex setups and custom configurations, including initial system setup and onboarding support
- Content Migration: $2,000–$8,000, depending on the volume of existing recordings, documentation, or configuration data that must be converted or imported
- Admin And Instructor Training: $1,000–$10,000 for administrator and user training to ensure teams can use the system effectively
- SSO, HRIS, And API Integrations: $2,000–$15,000, depending on the number and complexity of integrations with single sign‑on (SSO), human resource information systems (HRIS), customer relationship management (CRM), or custom APIs
Disclaimer: The pricing is subject to change.
isLucid Integrations
The platform integrates with several third-party applications and systems, such as:
Who Is isLucid For?
isLucid is well-suited for organizations across various sectors and customer-facing industries, including:
- Retail
- Healthcare
- Financial services
- Real estate
- Telecommunications
- Insurance
Is isLucid Right For You?
If you’re an organization seeking to improve customer support efficiency and reduce wait times, isLucid provides AI voice and email agents that operate 24/7, handling inquiries end-to-end while escalating to humans only when necessary. Its platform runs entirely on your infrastructure, ensuring data never leaves your network and meets military-grade security standards.
Trusted across industries including retail, healthcare, financial services, real estate, telecom, and insurance, isLucid is suited for teams that need continuous, on-premise AI support and analytics. The software meets the strictest security requirements, including SOC 2 Type II, ISO 27001, HIPAA BAA, and GDPR compliance. It is a fit if secure, always-on customer communication and actionable insights are priorities for your organization.
Still doubtful if isLucid software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
isLucid Features
Smart Call Transfer
isLucid enables seamless handoffs from AI agents to human staff when necessary. The software ensures that calls are transferred with full context, reducing the need for customers to repeat information. This feature supports smooth interactions and helps maintain continuity in customer service across teams and departments.
Analytics And Reporting
The platform provides real-time insights into customer interactions, highlighting trends, sentiment, and resolution rates. isLucid’s dashboards allow organizations to monitor performance, track AI efficiency, and make data-driven decisions, offering a comprehensive view of operations that supports strategic improvements in customer engagement.
AI Knowledge Base
The software uses historical call recordings and interactions to build a dynamic knowledge base. isLucid leverages this data to improve responses over time, allowing AI agents to resolve inquiries accurately and consistently. This ensures that organizational knowledge is captured, accessible, and continuously refined for optimal performance.
Self-Learning AI
The platform continuously learns from each customer interaction to improve its capabilities. isLucid’s AI adapts in real time, identifying patterns, optimizing workflows, and refining responses. This self-learning mechanism reduces manual oversight while enhancing the quality and accuracy of automated customer support over time.
Pros And Cons of isLucid
Pros
Real-time transcription ensures no information is missed
Tasks and bookmarks keep meetings organized and actionable
Multilingual support benefits international teams
Cons
Limited compatibility with some online meeting platforms
Task assignment may require manual confirmation for certain workflows
isLucid Reviews
No reviews yet!
Be the first to review this product
Frequently Asked Questions
What other apps does isLucid integrate with?
The platform integrates with several third-party applications and systems, including HubSpot CRM software, Salesforce, Genesys, Twilio software, and Microsoft Teams.
Does isLucid offer an API?
Yes, isLucid offers an API.
Who are the typical users of isLucid?
isLucid features are used by organizations across retail, healthcare, financial services, real estate, telecommunications, and insurance sectors, particularly by medium to large enterprises and teams managing high volumes of customer interactions who require secure, on-premise AI-driven voice and email support solutions.
What language does isLucid support?
The software supports 100+ langauges.
Does isLucid have a mobile app?
No, isLucid does not offer a dedicated mobile app.
What types of isLucid price plans are available?
The pricing for isLucid starts at $2,500/month for 20,000 minutes. Contact us to request a detailed isLucid cost breakdown based on your organization's requirements.
What level of support does isLucid offer?
The platform provides support via resources and contact form.