JOONTO

This feature allows employees to make and receive business calls directly through their phone's built-in dialer rather than a third-party application. By syncing contacts in the background, the system ensures high call quality and high user adoption across teams.

Managers can access a live dashboard that displays detailed statistics for every mobile call and text message sent by the workforce. This oversight enables immediate performance reviews and ensures that all client interactions are documented within the company's central database.

The platform includes a robust interactive voice response system that routes inbound calls to the appropriate mobile devices based on customizable logic. This ensures that customers are connected to the right representative quickly, even when staff are working remotely.

Users can transfer active calls to other extensions or team members directly from their native mobile interface. This functionality mimics traditional office desk phones, providing professional experience for callers while maintaining the flexibility of a mobile environment.

The integrated AI assistant automates routine communication tasks and provides intelligent insights into call patterns and text interactions. It helps teams prioritize leads and ensures that no customer follow-up is missed by sending automated alerts based on specific communication triggers.