Overview
MegaDialer is a VoIP solution that enhances enterprise campaign performance through preview and predictive dialing. It offers an interactive interface for tracking agent activity and real-time analytics. Although the reporting functionality in MegaDialer has room for improvement, it proves to be adequate once users familiarize themselves with its constraints.
Overall Rating
Based on 6 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
MegaDialer Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting and Analytics
What Is MegaDialer?
Overview
MegaDialer software is a cloud-based call center solution for businesses seeking predictive and preview dialing capabilities. Featuring an interactive interface, it offers streamlined access to campaign details, agent monitoring, and real-time analytics. The software supports automated re-calls, emailing, incoming call management, real-time activity panels, and agent call lists. Furthermore, seamless integration with CRM and SMS systems facilitates effective lead management.
Megadialer Pricing
The MegaDialer cost structure works on a subscription model based on the solutions required. MegaDialer pricing plans include:
- Bronze- €250/per top up
- Silver- €500/per top up
- Gold- €1000/per top up
MegaDialer Integrations
MegaDialer integrates with various third-party applications, including:
Who Is MegaDialer For?
MegaDialer benefits various industries and sectors, including:
- Transportation
- Telecommunications
- Outsourcing/offshoring
- Marketing and advertising
- Leisure, travel & tourism
- Information services
Is MegaDialer Right For You?
MegaDialer is a comprehensive predictive dialer solution tailored for businesses aiming to optimize their call management processes and enhance customer experiences. With a suite of features that streamline operations, MegaDialer allows contact centers to efficiently handle both incoming and outgoing calls, making it a worthy choice for its users.
Do you still need to figure out MegaDialer? Contact us at (661) 384-7070 and get expert assistance from our team regarding any further queries.
MegaDialer Features
MegaDialer delivers real-time analytics on call performance, enabling businesses to keep track of key metrics and identify trends for informed decision-making and improved operational efficiency.
With on-demand recording, users have the flexibility to record calls whenever necessary. This tool is crucial for maintaining quality assurance, allowing teams to review conversations for compliance and performance evaluation.
The call monitoring feature lets supervisors listen to live calls in real-time. This oversight ensures that agents adhere to company protocols and maintain high service levels. The ability to monitor calls also helps maintain consistency across customer interactions.
Effective incoming call management streamlines the process of handling calls, ensuring they are routed to the appropriate departments or agents quickly. This feature optimizes response times, improves customer satisfaction, and reduces the likelihood of missed opportunities.
MegaDialer's live dashboards visually represent ongoing call center activities, showcasing real-time statistics on call volumes and agent performance. This enables quick decision-making and issue resolution.