Last Updated
Overview
MessageDesk helps teams manage business texting by unifying phone lines, conversations, and workflows in a shared inbox. While uploading multiple images in a single message may be limited, its automation, scheduling, and integrations support efficient communication. Overall, it suits businesses handling high-volume SMS across teams.
Overall Rating
Based on 13 users reviews
4.8
Rating Distribution
Positive
92%
Neutral
8%
Negative
0%
Starting Price
Custom
MessageDesk Specifications
- CRM Integration
- Real-time Dashboard
- Interactive Voice Response (IVR)
- Call Recording
What Is MessageDesk?
MessageDesk is a business texting software designed for teams that need to manage SMS communication across phone lines and departments. The platform unifies conversations, phone numbers, and team workflows in a shared inbox while supporting message scheduling, organization, and routing. It integrates with existing VoIP or landline systems and guides users through A2P 10DLC registration. MessageDesk helps businesses maintain organized, reliable communication without changing phone providers.
How Much Does MessageDesk Cost?
The MessageDesk cost starts at $39/user/month. This basic plan, known as team, supports connecting to 48 phone numbers, enables unlimited one-on-one SMS texting, includes carrier registration, and allows conversations to be organized through labelling, assignment, comments, and mentions. Further pricing tiers of the software are as follows:
- Pro - $99/user/month
- Enterprise - Custom pricing
Disclaimer: The pricing is subject to change.
MessageDesk Integrations
MessageDesk features seamless integration with various third-party applications, including:
Who Is MessageDesk For?
The platform caters to a variety of industries, including:
- Logistics, dispatch, and delivery
- HR, staffing, and recruiting
- Professional services
- Home services
- Healthcare
Is MessageDesk Right For You?
If you’re a business looking to manage team texting from existing phone numbers without changing providers, MessageDesk provides a centralized approach to organize conversations and keep communication consistent across teams. It is designed for organizations that need visibility and coordination in messaging workflows.
MessageDesk is AICPA SOC 2 certified and supports businesses in maintaining reliable, compliant communication. It is suitable for companies seeking a unified SMS solution that simplifies how teams connect and manage conversations.
Still not sure if MessageDesk is right for you? Our support staff is available at (661) 384-7070 to help you make the right choice.
MessageDesk Features
Team Inbox
MessageDesk centralizes team texting into a shared inbox, improving visibility, organization, and collaboration across conversations. It enables streamlined messaging workflows, customizable views, internal discussions, media sharing, and efficient communication management for teams handling multiple contacts.
Phone Numbers
MessageDesk enables businesses to text-enable existing or new phone numbers while managing all SMS conversations in one unified inbox. It supports seamless setup, number compatibility, centralized communication, and uninterrupted voice services across multiple lines and providers.
Relays
The platform automates message routing and workflow management by assigning conversations to the appropriate team members based on predefined conditions. It improves response efficiency through smart routing, automated replies, and organized inbox management across departments and communication channels.
Carrier Registration
MessageDesk streamlines A2P 10DLC registration by guiding businesses through carrier approval processes for compliant SMS messaging. It ensures reliable delivery through monitoring, compliance management, and support for maintaining approved messaging standards across multiple phone numbers.
Pros And Cons of MessageDesk
Pros
Real-time messaging and notifications
Simple setup and quick implementation
Helpful automation and scheduling capabilities
Cons
Duplicate contacts require manual cleanup
Limited group messaging thread handling
MessageDesk Reviews
Total 13 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars85%
4
Stars8%
3
Stars8%
2
Stars0%
1
Stars0%
Share your experience
Arts and Crafts, 1-10 employees
Less than a year
“Perfect message layout”
Pros
Messages are separated well and I find the layout feels less cluttered overall.
Cons
Sending a photo is a bit difficult and I had to get on a call with sales support for help.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Music, 1-10 employees
Less than a year
“handy for client messaging”
Pros
It works really well for me in keeping business-related messages organized especially conversations with clients.
Cons
The part I don't like is that you have to pay to be able to use it.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Consumer Goods, 1-10 employees
Less than 6 months
“texting templates are invaluable”
Pros
Being able to send and receive texts from our business number has been incredibly valuable for me. We stay very busy so a lot of calls end up going to voicemail and this gives customers a direct way to reach us without needing a separate number. Since many of our customers are constantly on the go, they much prefer getting a text over reading an email. I also send a lot of the same messages repeatedly so having templates saves me a noticeable amount of time. The mobile companion app works easily and when someone buys new equipment, I can quickly schedule a follow-up text for the near future to check in with them.
Cons
The one feature I'd still like to have is the option to keep a conversation open even after I've replied. A lot of times, closing out the conversation really depends on waiting for the customer's response rather than mine.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Frequently Asked Questions
What language does MessageDesk support?
MessageDesk primarily supports the English language.
Does MessageDesk offer an API?
Yes, MessageDesk offers an API.
Does MessageDesk have a mobile app?
Yes, MessageDesk offers a dedicated mobile application for iOS and Android devices.
What types of pricing plans does MessageDesk offer?
Pricing for MessageDesk starts at $39/user/month for the Team plan. Additional pricing tiers include Pro at $99/user/month and Enterprise with custom pricing, along with the availability of a free trial. Request a detailed MessageDesk price breakdown for your organization today.
Who are the typical users of MessageDesk software?
MessageDesk supports a range of industries, including logistics, dispatch and delivery, HR, staffing and recruiting, professional services, home services, and healthcare.
What other apps does MessageDesk integrate with?
MessageDesk integrates with third-party applications such as Microsoft Teams Phone, 8x8, Twilio, Zapier, and Grasshopper.
What level of support does MessageDesk offer?
MessageDesk offers support through FAQs, chat, online contact form, email, and phone.