Mobile Connect: Pricing, Free Demo & Features

Last Updated Jan 7, 2026

Overview

Mobile Connect extends Amazon Connect’s call center functions to mobile devices, enabling field teams to handle voice, chat, and messaging. Users praise setup and support, however some report logout issues. Still, its mobile interaction handling and analytics support give teams flexible contact management.

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Starting Price

Custom

Mobile Connect Specifications

Cloud-Based Calling
Call Routing
Call Recording
Call Monitoring
Call Reporting and Analytics
CRM Integration
Omnichannel Support
Call Transfer and Conferencing
Voicemail and Callback Management
Real-Time Dashboard

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What Is Mobile Connect?

Mobile Connect is a mobile extension of Amazon Connect that brings cloud contact center interactions to handheld devices for distributed teams. It supports voice calls, messaging, and tasks on iOS and Android, helping remote workers stay connected. Features include interaction type support, mobile recordings with transcriptions, and analytics that capture field-level engagement data.

Mobile Connect Pricing

The vendor offers Mobile Connect pricing to cater to different usage scenarios.

10 users: $29.99/user/month

It also offers a 10-days free trial Request a personalized Mobile Connect pricing quote for your business today!

Disclaimer: The pricing has been sourced from third-party websites and is subject to change.

Mobile Connect Integrations

The software supports integration with multiple systems and platforms, such as:

Watch the Mobile Connect demo to learn more about its integration arrangements.

Who Is Mobile Connect For?

Mobile Connect is ideal for a wide range of industries and sectors, including:

Banking
Healthcare
Insurance
Automotive
Life sciences
Utilities

Is Mobile Connect Right For You?

If your organization is running Amazon Connect and your workforce needs mobile access to contact center interactions, Mobile Connect extends these capabilities with recordings, transcriptions, and analytics visible on handheld devices. Its concurrent user model and field-centric design fit teams in regulated industries or on-the-go service roles.

Still doubtful if Mobile Connect is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Mobile Connect Features

Mobile Interaction Support

Mobile Connect enables teams to handle voice, messaging, and task interactions from Amazon Connect directly on iOS and Android devices, allowing field representatives to manage customer engagement wherever they are with visibility into all communication types.

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Recordings And Transcriptions

The app captures mobile interaction recordings and transcriptions, providing centralized access to communication logs within Amazon Connect, which helps ensure quality control and compliance for field calls.

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Analytics And Insights

Mobile Connect pushes mobile interaction data into Amazon Connect analytics and AWS Contact Lens, giving supervisors insight into field-level engagement patterns and trends outside the traditional contact center perimeter.

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Concurrent Licensing Model

Mobile Connect uses a concurrent licensing model allowing access for groups of users logged in at the same time, offering predictable subscription prices based on the team’s active usage.

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CRM Integration Support

The app connects with major CRM and enterprise systems so mobile staff can reference customer context during calls, improving response quality and record consistency.

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Pros And Cons of Mobile Connect

A quick look at Mobile Connect's strengths and weaknesses to
help you decide if it's the right fit

Pros

Supports voice and messaging
Mobile recordings and transcriptions
CRM integration support

Cons

Session logout frequency
Limited notification customization

Mobile Connect Reviews

Insights from real users on Mobile Connect’s features,
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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does Mobile Connect have a mobile app?

Yes. It offers mobile apps for iOS and Android.

Does Mobile Connect offer an API?

No. Mobile Connect does not publicly document a standalone API.

What other apps does Mobile Connect integrate with?

It integrates with Salesforce, Microsoft Dynamics, ServiceNow, HubSpot, Odoo, Epic, Oracle, and Pipedrive.

What types of pricing plans does Mobile Connect offer?

Mobile Connect cost starts at $29.99/user/month on a concurrent basis, with a minimum of 10 concurrent users. Get a custom Mobile Connect cost quote.

What language does Mobile Connect support?

Mobile Connect is available in English.

Who are the typical users of Mobile Connect?

Users come from industries like banking, healthcare, insurance, automotive, life sciences, and utilities.

What level of support does Mobile Connect offer?

Support is available via email and AWS Marketplace support channels, including standard email assistance and options for extended support.