Overview
NEONNOW is a cloud-based Contact Center as a Service (CCaaS) platform built on AWS, offering AI-powered IVR, omnichannel routing, and real-time analytics. While new users may face a slight learning curve with its advanced configuration, its no-code workflows and fast deployment make implementation seamless.
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Starting Price
Custom
NEONNOW Specifications
Interactive Voice Response (IVR)
Call Reporting And Analytics
CRM Integration
Omnichannel Support
What Is NEONNOW?
Trusted by global brands, NEONNOW is a CCaaS platform built on Amazon Connect and powered by CloudWave. It delivers AI-enhanced contact center capabilities in a scalable, no-code, and consumption-based model. Designed for rapid deployment, NEONNOW helps small and mid-sized businesses streamline omnichannel customer interactions and integrate with existing AWS infrastructure. Its features include real-time analytics, flexible agent workspace, and customizable CX journeys backed by AWS-native security.
NEONNOW Pricing
NEONNOW follows a consumption-based pricing model, allowing businesses to pay only for the services they use.
Quickstart Program:
- Agent Usage Rates - $0.26/agent/hour (plus AWS charges)
Disclaimer: The pricing is subject to change.
NEONNOW Integrations
The platform supports integration with multiple systems and platforms, such as:
- HubSpot CRM software
- Amazon QuickSight software
- Salesforce Customer Success
- Qualtrics
- Business Objects
- ServiceNow HR
Who Is NEONNOW For?
The NEONNOW software platform is ideal for a wide range of industries and sectors, particularly those seeking to modernize their contact center operations. It serves:
- Customer service teams using AI to enhance support
- Developers needing customizations and integration control
- Call center managers overseeing workflows
- Executives leveraging AWS infrastructure
- Companies requiring fast deployment
Is NEONNOW Right For You?
If you’re seeking a scalable, cloud-based contact center that is easy to deploy and tailored for AWS environments, NEONNOW could be the right fit. It empowers developers, call center managers, and business leaders with no-code customization, AI-powered workflows, and real-time analytics. Ideal for businesses with the aim of modernizing CX without long implementation cycles, NEONNOW can help reduce costs and streamline operations.
Still doubtful if the NEONNOW software platform is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
NEONNOW Features
NEONNOW supports voice, chat, email, SMS, and social interactions through a unified softphone interface. This centralized system ensures agents can manage all customer touchpoints from a single screen, maintaining context and consistency across channels for smoother customer engagement.
The platform uses artificial intelligence (AI) with natural-language IVR (Concierge), GPT-powered bots (Conversations), and real-time sentiment analysis. These tools automate routine inquiries, detect emotions, and guide agents with next-best actions, improving resolution speed and personalizing interactions across customer journeys.
Built on AWS Data Lake and QuickSight, NEONNOW’s insights offer real-time and historical dashboards. Wallboards and admin tools display metrics like queue status, handle times, and agent performance to support data-driven decisions and continuous service optimization.
NEONNOW seamlessly integrates with all leading customer relationship management systems (CRMs), enabling agents to access call controls, customer data, and intent insights within their CRM interface. This integration streamlines workflows, enhances context during interactions, and improves overall customer engagement efficiency.
