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Overview
Octella streamlines contact center operations by integrating diverse messaging and voice channels into one dashboard. Despite the potential for setup complexity in certain advanced workflows, it maintains excellent connection quality and data integrity. Overall, its focus on high answer rates and global connectivity offers a distinct advantage for growing enterprises.
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Starting Price
Custom
Octella Specifications
- Call Reporting and Analytics
- CRM Integration
- Omnichannel Support
- Call Routing
What Is Octella?
Octella is a versatile Omnichannel Contact Center platform designed to integrate voice, digital, and messaging interactions into a unified interface. The software offers powerful tools such as an automated predictive dialer and real-time performance analytics to help businesses optimize agent productivity. It effectively addresses communication fragmentation for mid-sized to large enterprises by consolidating customer touchpoints. In this regard, Octella ensures that no inquiry is overlooked as it improves overall individual and team results.
Octella Pricing
The Octella cost ranges across the following plans:
- Starter: Starts from $15.00/user/month
- Call Center: Starts from $45.00/user/month
- Omnichannel: Starts from $75.00/user/month
- Individual: Starts from $15.00/user/month
Disclaimer: The pricing is subject to change.
Octella Integrations
The software supports integration with multiple platforms, such as:
- Pipedrive CRM
- Zoho CRM software
- AmoCRM
- Google Analytics
- HubSpot CRM software
- Bitrix24
Who Is Octella For?
Octella is ideal for a range of industries, including:
- Lending and debt collection
- BPO and telemarketing agencies
- E-commerce and retail
- Healthcare
- Tourism and hospitality
Is Octella Right For You?
Octella is a premier choice for businesses that require high-performance communication and specialized omnichannel capabilities. The software is built on a high-security infrastructure that ensures data protection and compliance across global markets. Its patented technology ensures high answer rates and seamless connectivity across six continents. If your business seeks a personalized, non-standardized approach to customer engagement, Octella is a robust platform.
Still not sure about Octella? Contact our support team at (661) 384-7070 for further guidance.
Octella Features
Autodialer
This feature enables the automation of outgoing calls to significantly boost agent productivity. It supports various dialing strategies, including predictive and power dialing, which helps reduce idle time by filtering out busy signals and disconnected lines.
Call Tracking
Octella supports detailed monitoring of all communication channels to provide actionable business insights. It enables managers to track individual performance metrics and conversion rates. Therefore, it streamlines the optimization of call strategies based on historical data patterns.
Callback
The platform facilitates a more efficient queue management system by allowing customers to request a return call. It supports automated scheduling, which ensures that agents contact prospects at their preferred times, thereby improving the overall customer experience.
DIDs Phone Numbers
The software supports the instant acquisition of virtual phone numbers in over 50 countries globally. In this regard, Octella enables businesses to establish a local presence in international markets, which often results in significantly higher trust and improved answer rates.
Social Media Engagement
Octella enables the management of interactions from platforms like WhatsApp, Telegram, and Facebook from a single interface. It supports unified messaging to ensure no digital customer queries are missed, creating a seamless experience across all communication channels.
Pros And Cons of Octella
Pros
Offers robust omnichannel integration for unified communication
Advanced predictive dialing boosts agent productivity
Its real-time analytics provide deep performance insights
Cons
Further functionalities in offline mode could be beneficial
Some may initially find the extensive configuration options complex
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Frequently Asked Questions
Who are the typical users of Octella?
The typical users of Octella features come from industries like lending and debt collection, BPO and telemarketing agencies, e-commerce and retail, healthcare, and tourism and hospitality.
What level of support does Octella offer?
Octella provides support through email and general resources, such as blogs, FAQs, and onboarding knowledge.
What types of pricing plans does Octella offer?
The Octella price ranges across the following plans: Starter (starts from $15.00/user/month), Call Center (starts from $45.00/user/month), Omnichannel (starts from $75.00/user/month), and Individual (starts from $15.00/user/month). Request a personalized Octella pricing quote for your business.
What other apps does Octella integrate with?
Octella software integrates with various third-party platforms, including Pipedrive, Zoho, Google Analytics, HubSpot, and others.
Does Octella offer an API?
Yes, Octella offers an API.
Does Octella have a mobile app?
Yes, Octella offers a mobile app.
What language does Octella support?
Octella is available in English, Latvian, and Russian.