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Overview
Operata helps telecom and network teams enhance call quality monitoring with real-time analytics, automated testing, and performance insights. While reporting customization might be limited, it delivers actionable data and reliability, making it ideal for mid-to-large network operators and service providers focused on consistent call performance.
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Starting Price
$0.0063
/agent minutes
Operata Specifications
Contact Center Software
Call Recording Software
IVR Software
Customer Support Software
What Is Operata?
Operata is a real-time CX observability platform for cloud contact centers, connecting data from networks, browsers, headsets, AI agents, and other systems. It uncovers hidden patterns in IT and operations to proactively resolve issues and improve customer interactions. Operata empowers IT and Ops teams in large enterprises, telecom, and service industries to turn scattered signals into connected, actionable insights for enhanced customer experiences.
Operata Pricing
The vendor offers three Operata price plans:
- Core: $0.0060/agent minutes
- Enterprise: $0.0070/agent minutes
- Enterprise+: $0.0085/agent minutes
Disclaimer: The pricing is subject to change.
Operata Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is Operata For?
Operata is ideal for a wide range of teams and operational roles, including:
- IT Operations
- Contact Center operations
- Contact Center agents
- Contact Center transformation
Is Operata Right For You?
Operata is suitable for customer-centric enterprises running complex, cloud-based contact centers that demand resilience and control. Its real-time CX observability helps teams move from reactive monitoring to proactive performance improvement at scale. Trusted by organizations such as Adobe, Experis, Shelter Insurance, AMP, IAG, and Boral, Operata supports global operations with enterprise-grade security, AWS hosting, and compliance with standards like ISO 27001, SOC, and GDPR.
Still doubtful if Operata is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Operata Features
The platform validates voice performance using controlled round-trip testing across PSTN, WebRTC, IVR, and audio paths. It measures latency, quality, and consistency throughout live call flows. These insights help teams detect degradation early and confirm service readiness before customers are affected.
The system continuously monitors contact center components to pinpoint where disruptions originate in real time. It isolates impacts across PSTN, CCaaS, networks, WebRTC, and agents. This clarity enables faster diagnosis, coordinated response, and reduced downtime during complex, multi-system incidents globally.
Operata software simulates large-scale calling scenarios to validate performance under real operating conditions. It generates high volumes of calls across carriers, platforms, and virtual agents. This approach helps organizations verify scalability, resilience, and capacity before peak demand or migration projects launch.
This feature unifies technical, operational, and experience signals to deliver meaningful CX observability. It correlates metrics, events, and traces into clear recommendations. Teams gain shared visibility, prioritize actions confidently, and address root causes across the contact center to stack environments enterprise-wide.
The solution connects interactions from multiple voice platforms into a single customer journey view. It links calls and touchpoints across systems for continuity. This consolidated tracing supports troubleshooting and informed decision-making across distributed contact center operations teams globally.
