PBX.IM: Pricing, Free Demo & Features

Name: PBX.IM
Rating: 4 (1 reviews)

Last Updated Sep 29, 2026

Overview

PBX.IM delivers a cloud-based VoIP system that unifies calls, messaging, and AI tools for support and sales teams. It offers smart routing and analytics to improve customer interactions. Although advanced options require plan upgrades, its plug-and-play setup and global numbers make it a compelling choice for business communications.

Overall Rating

Based on 1 users reviews

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

$0

(Start-up plan)

PBX.IM Specifications

Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Real-Time Dashboard
Call Routing
Cloud-Based Calling
Call Reporting and Analytics
CRM Integration
Omnichannel Support
Predictive Dialing

View All Specifications

What Is PBX.IM?

PBX.IM is a cloud-based VoIP and unified communications platform designed for modern call centers and business teams. It provides phone numbers in many countries, auto attendants, call queues, and real-time monitoring from one dashboard. Businesses can gain better call handling, reduced dropped calls, and improved agent productivity through intelligent routing and transcription tools that save time and enhance service quality.

PBX.IM Pricing

PBX.IM pricing is flexible according to the size of the business and required features:

Start-up: Free
Essential: $25/user/month
Core: $40/user/month
Advanced: $50/user/month
Enterprise: Custom pricing

Request a personalized PBX.IM pricing quote for your business today!

Disclaimer: The pricing is subject to change.

PBX.IM Integrations

The software supports integration with multiple systems and platforms, such as:

Watch the PBX.IM demo to learn more about its integration arrangements.

Who Is PBX.IM For?

PBX.IM software is ideal for a wide range of industries and sectors, including:

Real estate
Healthcare
Travel
Financial services
Retail
Technology
Education

Is PBX.IM Right For You?

Looking for a cloud VoIP solution that simplifies call center operations and boosts team performance? PBX.IM helps solve high call volumes and scattered communications through centralized management and AI tools. It offers compliance with GDPR, HIPAA, PCI DSS, and ISO 27001. The platform provides strong security and reliable uptime for growing teams. Trusted by businesses worldwide for its ease of use and global reach.

Still not sure if PBX.IM is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.

PBX.IM Features

Real-Time Call Monitoring

PBX.IM lets supervisors listen to live calls and review recordings directly in the dashboard. Agents can receive instant feedback while performance metrics appear on wallboards. This visibility helps teams identify successful approaches quickly and maintain consistent service standards across all interactions.

See How It Works

AI Call Transcription

The platform converts conversations into searchable text with automatic summaries. Users locate key moments without replaying full recordings and generate action items for follow-up. This capability improves knowledge sharing and allows faster resolution of customer issues.

See How It Works

Call Queues

PBX.IM distributes incoming calls efficiently among available agents based on rules. It reduces wait times and prevents dropped calls through proper handling. Teams experience higher productivity and customers enjoy smoother service during peak periods.

See How It Works

Auto Attendant

The system greets callers and routes them using menus or information gathering. Calls reach the right department or person without manual intervention. This setup saves agent time and creates professional first impressions for every inbound contact.

See How It Works

Pros And Cons of PBX.IM

A quick look at PBX.IM's strengths and weaknesses to
help you decide if it's the right fit

Pros

Real-time monitoring improves agent coaching
AI transcription speeds up call reviews
Smart queues reduce customer wait times

Cons

Recording retention depends on chosen tier
Custom routing setup needs initial planning

PBX.IM Reviews

Insights from real users on PBX.IM’s features,
performance, and overall experience.

Total 1 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

Anonymous

Legal Services, 11-50 employees

4.0

May 2026

“excellent support”

Pros

PBX.IM has been a really solid company to work with and their customer service has been excellent throughout.

Cons

I don't have any complaints about this company at this point.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What language does PBX.IM support?

PBX.IM supports multiple languages for transcription and interface.

Does PBX.IM offer an API?

The vendor has not provided details about API access.

What types of pricing plans does PBX.IM offer?

PBX.IM price offers Free, Essential, Core, Advanced, and Enterprise plans. Request a PBX.IM cost quote today.

Does PBX.IM have a mobile app?

No, the platform is accessible via web browser and extensions.

What other apps does PBX.IM integrate with?

It offers integrations with various platforms, including Microsoft Teams, Salesforce, HubSpot, and Zendesk.

Who are the typical users of PBX.IM?

Typical users who benefit from PBX.IM features include sales, support, and customer service teams.

What level of support does PBX.IM offer?

PBX.IM provides support through various ways, including email and chat.