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Overview
PBX.IM delivers a cloud-based VoIP system that unifies calls, messaging, and AI tools for support and sales teams. It offers smart routing and analytics to improve customer interactions. Although advanced options require plan upgrades, its plug-and-play setup and global numbers make it a compelling choice for business communications.
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Starting Price
$0
(Start-up plan)
PBX.IM Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Real-Time Dashboard
What Is PBX.IM?
PBX.IM is a cloud-based VoIP and unified communications platform designed for modern call centers and business teams. It provides phone numbers in many countries, auto attendants, call queues, and real-time monitoring from one dashboard. Businesses can gain better call handling, reduced dropped calls, and improved agent productivity through intelligent routing and transcription tools that save time and enhance service quality.
PBX.IM Pricing
PBX.IM pricing is flexible according to the size of the business and required features:
- Start-up: Free
- Essential: $25/user/month
- Core: $40/user/month
- Advanced: $50/user/month
- Enterprise: Custom pricing
Disclaimer: The pricing is subject to change.
PBX.IM Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is PBX.IM For?
PBX.IM software is ideal for a wide range of industries and sectors, including:
- Real estate
- Healthcare
- Travel
- Financial services
- Retail
- Technology
- Education
Is PBX.IM Right For You?
Looking for a cloud VoIP solution that simplifies call center operations and boosts team performance? PBX.IM helps solve high call volumes and scattered communications through centralized management and AI tools. It offers compliance with GDPR, HIPAA, PCI DSS, and ISO 27001. The platform provides strong security and reliable uptime for growing teams. Trusted by businesses worldwide for its ease of use and global reach.
Still not sure if PBX.IM is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
PBX.IM Features
Real-Time Call Monitoring
PBX.IM lets supervisors listen to live calls and review recordings directly in the dashboard. Agents can receive instant feedback while performance metrics appear on wallboards. This visibility helps teams identify successful approaches quickly and maintain consistent service standards across all interactions.
AI Call Transcription
The platform converts conversations into searchable text with automatic summaries. Users locate key moments without replaying full recordings and generate action items for follow-up. This capability improves knowledge sharing and allows faster resolution of customer issues.
Call Queues
PBX.IM distributes incoming calls efficiently among available agents based on rules. It reduces wait times and prevents dropped calls through proper handling. Teams experience higher productivity and customers enjoy smoother service during peak periods.
Auto Attendant
The system greets callers and routes them using menus or information gathering. Calls reach the right department or person without manual intervention. This setup saves agent time and creates professional first impressions for every inbound contact.
Pros And Cons of PBX.IM
Pros
Real-time monitoring improves agent coaching
AI transcription speeds up call reviews
Smart queues reduce customer wait times
Cons
Recording retention depends on chosen tier
Custom routing setup needs initial planning
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Frequently Asked Questions
Who are the typical users of PBX.IM?
Typical users who benefit from PBX.IM features include sales, support, and customer service teams.
What other apps does PBX.IM integrate with?
It offers integrations with various platforms, including Microsoft Teams, Salesforce, HubSpot, and Zendesk.
What language does PBX.IM support?
PBX.IM supports multiple languages for transcription and interface.
Does PBX.IM offer an API?
The vendor has not provided details about API access.
What types of pricing plans does PBX.IM offer?
PBX.IM price offers Free, Essential, Core, Advanced, and Enterprise plans. Request a PBX.IM cost quote today.
Does PBX.IM have a mobile app?
No, the platform is accessible via web browser and extensions.
What level of support does PBX.IM offer?
PBX.IM provides support through various ways, including email and chat.