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Overview
PCI Pal is an extensive call center platform that delivers seamless payment experiences across phone, ‘IVR’, and digital channels, improving agent efficiency and customer satisfaction. While the platform’s administrative portal may require some improvement, it enhances transaction completion rates and reduces handling time, ensuring secure and compliant interactions throughout.
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Starting Price
Custom
PCI Pal Specifications
- Interactive Voice Response (IVR)
- Call Recording
- CRM Integration
- Call Monitoring
What Is PCI Pal?
PCI Pal is a cloud-based call center platform that offers secure and frictionless payment handling within contact centers. It provides seamless payment processing over ‘IVR’ self-service, phone interactions, and digital channels. The platform enables real-time compliance with ‘PCI DSS’ standards, ensuring no card details are stored or captured. It also supports improved agent efficiency by removing manual payment entry and streamlining transaction workflows, reducing handle times, and enhancing overall customer and agent experience.
PCI Pal Pricing
PCI Pal Integrations
PCI Pal software integrates with a wide range of apps, including:
Who Is PCI Pal For?
PCI Pal is suitable for the following sectors:
- Finance and insurance
- Government
- Logistics and shipping
- Not for profit
- Retail
- Travel and leisure
- Utilities
Is PCI Pal Right For You?
PCI Pal software is suitable for businesses aiming to process secure payments efficiently within contact centers. It delivers faster transaction completion, reduces average handle time, and supports agent productivity by automating sensitive payment tasks. The platform also enables frictionless experiences for both customers and agents.
Still not sure if PCI Pal is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
PCI Pal Features
Conversational AI
PCI Pal supports link‑ups with leading AI applications, so payment details are captured and processed securely during AI‑driven interactions. It allows seamless and compliant frictionless payment experiences within voice or chat bot conversations.
Speech Recognition
The software enables advanced speech recognition technology to capture spoken payment details without keypad entry. It supports accessibility and hands‑free interactions, converting spoken digits into secure payment data.
IVR Self-Service
The system provides IVR self‑service payment processing that allows customers to make secure payments through automated voice prompts. It supports both keypad and speech‑based inputs to facilitate inclusive payment options.
AI-Powered Risk Scoring
The platform delivers real‑time AI‑powered risk scoring to assess potential fraud before a payment is collected. It supports contact center agents and automated systems by offering risk insights that help reduce chargebacks and revenue loss.
Pros And Cons of PCI Pal
Pros
Automates sensitive payment tasks
Delivers frictionless payment workflows
Reduces handle time
Improves agent experience
Cons
It may offer limited visibility for the administrators
The platform may offer limited prefix country codes
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Frequently Asked Questions
What language does PCI Pal support?
PCI Pal software supports English language only.
Does PCI Pal offer an API?
Yes, PCI Pal does offer an API.
Does PCI Pal have a mobile app?
No, PCI Pal does not offer a mobile app.
What types of pricing plans does PCI Pal offer?
The vendor offers customized pricing plans according to different business needs. Get a customized PCI Pal cost breakdown for your business today.
What other apps does PCI Pal integrate with?
PCI Pal software integrates with a wide range of apps, including Amazon Connect software, Zoom, Genesys, Five9 software, Talkdesk, Bell, Verint Da Vinci AI, and more.
What level of support does PCI Pal offer?
PCI Pal offers support through phone number and form submission.
Who are the typical users of PCI Pal?
The typical users of PCI Pal include sectors like finance and insurance, government, logistics and shipping, not for profit, retail, travel and leisure, and utilities.