PCI Pal

Pros

From implementation through day to day operation, this has delivered strong support all the way. The involvement from both the Business Development Manager and the Technical Management team has been especially positive and helpful.

Cons

It has been a great application for users, with excellent performance and uptime. I dont have anything negative to say about it.

Pros

It is well designed for DTMF payments because it lets customers stay on the line with the agent while completing a secure payment. There's no need to send them off to a separate secure IVR for a moment which is a big advantage since most customers really dislike being transferred.

Cons

The admin portal feels somewhat awkward to use. I understand that access to logs is limited for compliance reasons but administrators should still be able to see much more than they currently can, such as records of secure connections or failed attempts. As it stands, troubleshooting usually means jumping into our edge gateway almost right away.

Pros

Something that really stands out is how exceptionally responsive their developers are. Whenever something comes up, the PCIPal team reacts quickly and is very supportive.

Cons

One feature that still feels missing is the ability to programmatically define the webhook URL for each payment especially when working in a test or sandbox environment.