PhoneTrack
Last Updated
Overview
PhoneTrack is an extensive call center platform that offers detailed call tracking, recording, and performance analytics that strengthen call center visibility and decision-making. While the platform’s performance can be slow under extensive load, it delivers strong AI-based call classification and real-time dashboards.
PhoneTrack Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Reporting and Analytics
- CRM Integration
PhoneTrack Features
Measure Calls Per Campaign
PhoneTrack provides tracking of incoming calls to attribute them to specific marketing campaigns. It delivers visibility into which campaigns generate the most phone leads. The platform also enables assessment of campaign effectiveness through analysis of call volume and origin.
Opportunity Value
The software allows evaluation of calls to determine their contribution to potential sales opportunities. It delivers metrics that link call interactions with sales outcomes. The platform also supports identification of high-value leads based on caller behavior and conversion potential.
IVR Mapping
The system provides visual mapping of interactive voice response flows to show how callers move through menus. It delivers insights into caller navigation and interaction paths within IVR menus. The platform also supports analysis of caller behavior to improve routing and menu efficiency.
Create Automations
The platform enables automation of repetitive call-related tasks based on predefined rules. It delivers support for custom alerts and dialers to streamline operational workflows. PhoneTrack also supports accelerated handling of calls by triggering workflows that reduce manual intervention.
Pros And Cons of PhoneTrack
Pros
Enables call origin and ‘ROI’ tracking
Delivers AI-based call classification
Supports call recording for quality analysis
Provides real-time dashboards
Cons
Updates may slow down implementation time
Extensive capabilities initially overwhelm users
PhoneTrack Reviews
Total 3 reviews
3.3
All reviews are from verified customers
Rating Distribution
5
Stars33%
4
Stars0%
3
Stars33%
2
Stars33%
1
Stars0%
Share your experience
Mid Market, 51-100 employees
“reliable connectivity”
Pros
It really stands out for its strong connection quality and that's easily one of its best features. The recording quality is excellent as well which makes the overall experience even better.
Cons
There's nothing major to complain about though the callback engine could use a bit more customization when it comes to the automated answering side.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 500+ employees
“solid targeting but slower turnaround”
Pros
This does a really good job of helping capture potential customers through effective analysis and well designed campaigns. The campaigns feel customer friendly and are planned well enough to be genuinely useful.
Cons
The downside is that it tends to take a little longer than many competing tools. If you need results very quickly, this may not be the best option.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
Financial Services, 51-100 employees
“Crashes too often”
Pros
The app handles the basic tasks we need it to and covers the bare minimum features needed.
Cons
Getting results takes far too long and the servers crash too often.
Rating Distribution
Ease of use
2
Value for money
3
Customer Support
2
Functionality
4
Frequently Asked Questions
What types of pricing plans does PhoneTrack offer?
The vendor offers customized pricing plans according to different business needs. It offers a PhoneTrack Starter Plan at R$599/month, a PhoneTrack Pro Plan at R$1299/month, and an Agencies and large operations Plan that provides customized pricing. Get a customized PhoneTrack cost breakdown for your business today.
Does PhoneTrack have a mobile app?
No, PhoneTrack does not offer a mobile app.
Does PhoneTrack offer an API?
Yes, PhoneTrack does offer an API.
Who are the typical users of PhoneTrack?
The typical users of PhoneTrack include professionals like sales teams, marketing teams, and management teams.
What other apps does PhoneTrack integrate with?
PhoneTrack software integrates with a wide range of apps, including Slack software, Google Analytics, Pipedrive, HubSpot CRM software, RD Station, Salesforce, Lahar, and more.
What language does PhoneTrack support?
PhoneTrack software supports Portuguese language only.
What level of support does PhoneTrack offer?
PhoneTrack offers support through phone number and form submission.