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Overview
PhoneTrack is an extensive call center platform that offers detailed call tracking, recording, and performance analytics that strengthen call center visibility and decision-making. While the platform’s performance can be slow under extensive load, it delivers strong AI-based call classification and real-time dashboards.
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Starting Price
Custom
PhoneTrack Specifications
Interactive Voice Response (IVR)
Call Recording
Call Reporting and Analytics
CRM Integration
What Is PhoneTrack?
PhoneTrack is a cloud-based call center platform that offers centralized measurement, analysis, and qualification of inbound call data for call center operations. It provides call origin identification, missed call recovery, call recording, and AI-powered voice analysis to evaluate call quality and outcomes. The platform delivers real-time dashboards, performance metrics by agent or location, and call classification insights. It also includes voice-based data intelligence to improve lead handling, campaign attribution, and operational visibility.
PhoneTrack Pricing
PhoneTrack pricing varies according to the following plans:
- PhoneTrack Starter Plan: R$599/month
- PhoneTrack Pro Plan: R$1299/month
- Agencies and large operations Plan: custom pricing
Disclaimer: The pricing is subject to change.
PhoneTrack Integrations
PhoneTrack software integrates with a wide range of apps, including:
- Google Analytics
- Pipedrive CRM
- HubSpot CRM software
- RD Station
- Salesforce
- Lahar
- Slack software
Who Is PhoneTrack For?
PhoneTrack is suitable for the following professionals:
- Sales teams
- Marketing teams
- Management teams
Is PhoneTrack Right For You?
PhoneTrack software is suitable for businesses aiming to improve call center performance through data-driven voice insights. It enables monitoring of inbound call sources, agent effectiveness, and conversion-driving keywords. The platform provides real-time visibility into call handling and missed opportunities. It also supports structured decision-making by transforming raw voice interactions into measurable performance indicators for marketing, sales, and management teams.
Still not sure if PhoneTrack is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
PhoneTrack Features
PhoneTrack provides tracking of incoming calls to attribute them to specific marketing campaigns. It delivers visibility into which campaigns generate the most phone leads. The platform also enables assessment of campaign effectiveness through analysis of call volume and origin.
The software allows evaluation of calls to determine their contribution to potential sales opportunities. It delivers metrics that link call interactions with sales outcomes. The platform also supports identification of high-value leads based on caller behavior and conversion potential.
The system provides visual mapping of interactive voice response flows to show how callers move through menus. It delivers insights into caller navigation and interaction paths within IVR menus. The platform also supports analysis of caller behavior to improve routing and menu efficiency.
The platform enables automation of repetitive call-related tasks based on predefined rules. It delivers support for custom alerts and dialers to streamline operational workflows. PhoneTrack also supports accelerated handling of calls by triggering workflows that reduce manual intervention.
