Quack
Last Updated
Overview
Quack is an AI-powered parallel dialer designed to help sales teams work at high volumes of outbound calls efficiently. While some users report occasional technical glitches, the platform offers impressive, automated dialing to ensure reps spend less time listening to dial tones.
Quack Specifications
- Call Recording
- Call Reporting and Analytics
- CRM Integration
- Real-Time Dashboard
Quack Features
Parallel Dialing
This feature allows representatives to dial multiple phone numbers simultaneously, automatically filtering out no answers and voicemails. The system only connects the representative once a live person answers, ensuring that agents spend more of their time engaged in active conversations.
Real-time Analytics
Managers can access detailed metrics through the system’s dashboard to track team performance and connection rates. These insights include data on dials made and talk time, allowing for data-driven adjustments to sales strategies and call scripts.
2-Way Note Synchronization
Quack features seamless data flow between the dialer and integrated sales engagement platforms (SEP). Any notes or call outcomes captured during a conversation are pushed back to the host’s CRM automatically, ensuring that the team’s records stay accurate and up to date.
Pros And Cons of Quack
Pros
Intuitive and accessible user interface allows for immediate start
Parallel dialing significantly raises the quantity of outbound calls
Eliminates dial tones to reduce representative call anxiety and fatigue
Cons
Lacks advanced features like automated voicemail drops for representatives
Simultaneous dialing capacity is lower than some enterprise competitors
Quack Reviews
Total 4 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars75%
4
Stars0%
3
Stars0%
2
Stars25%
1
Stars0%
Share your experience
Small Business, 11-50 employees
“limited dialing”
Pros
The pricing would have been great if it actually matched what I needed but in the end you really get what you pay for.
Cons
Right away, the biggest limitation was that it only connects with three sales engagement platforms so my integration choices were extremely restricted. It also lacks the phone number remediation and management tools I rely on. Being able to dial only four people at once feels pretty limiting when other dialers can handle as many as ten simultaneous calls. On top of that the communication from customer support was terrible. I reached out several times to cancel before the trial ended and never got a response which left me no choice but to dispute the charges through my credit card company. The whole ordeal ended up wasting a lot of my time.
Rating Distribution
Ease of use
4
Value for money
3
Customer Support
1
Functionality
2
Computer Software, 11-50 employees
“affordable parallel dialer value”
Pros
This is a budget friendly parallel dialer that holds its own against the more basic offerings from other platforms.
Cons
This comes with a fairly limited feature set when compared with Orum and Nooks.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Oil & Energy, 500+ employees
“better connect rates”
Pros
Right from the start, this tool feels user friendly. Pulling in contacts from Outreach is smooth so it's simple to begin dialing immediately and keep connect rates higher while staying more consistent in prospect engagement.
Cons
It would be even better if it supported caller extensions and let users manage more than four calls at the same time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Frequently Asked Questions
Who are the typical users of Quack?
Quack is ideal for SaaS and Technology, Professional Services, Real Estate, Financial Services, and Marketing Agencies.
What types of pricing plans does Quack offer?
Quack offers the Advanced plan at $40/month, the Pro plan at $75/month, and an Enterprise plan with custom pricing, includes a 7-day unlimited dialing trial. You can request a personalized Quack cost quote for your business today.
Does Quack have a mobile app?
No, Quack is a web-based platform designed for desktop use to ensure representatives have full access to their CRM and notes during call blocks.
What other apps does Quack integrate with?
Quack integrates with SalesLoft, HubSpot, and Outreach.
What language does Quack support?
Quack primarily supports English for its user interface and dialing features.
Does Quack offer an API?
Yes, Quack software offers an API.
What level of support does Quack offer?
Quack provides support via email and through direct communication with the founding team, alongside online onboarding resources for new SDR teams.