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Overview
TelTel simplifies communication with a cloud-based PBX and predictive dialer, which significantly improves agent productivity and sales capabilities. While there can be potential connectivity challenges that depend on stable local internet connections, its integrated carrier status ensures competitive rates and global reach for high-volume call centers.
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Starting Price
€8
/user/month
TelTel Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting and Analytics
What Is TelTel?
TelTel is a cloud-based call center solution designed for sales, support, and debt collection teams. The platform combines a licensed telecom operator service with advanced software features like an AI Agent, predictive dialer, and visual call flow builder.
TelTel software allows businesses to automate outreach, manage global inbound routing, and integrate voice data effortlessly with CRMs, which enables location-independent operations without hardware.
TelTel Pricing
The TelTel cost breakdown includes the following options:
- Basic Plan: €8/user/month
- Standard Plan: €28/user/month
- Custom Plan: Tailored pricing
Disclaimer: The pricing is subject to change.
TelTel Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is TelTel For?
TelTel is ideal for a wide range of industries and sectors, including:
- Debt collection
- Finance
- Sales
- Gambling
- Customer service
Is TelTel Right For You?
TelTel is an excellent choice for businesses looking for a cost-effective and high-performance telephony solution with integrated carrier services. Its outbound capabilities, such as the predictive dialer and AI automation, make it perfect for debt collection and sales teams. The platform supports data security and quality assurance by including recording playback, live call spying, and voice quality (MOS) analysis within its monitoring tools.
Still unsure whether TelTel software? Connect with our customer support staff at (661) 384-7070 for further guidance.
TelTel Features
TelTel’s predictive dialer automatically calls multiple numbers per agent to filter out busy signals and voicemails. This feature significantly increases agent talk time by connecting them only to live prospects, which improves efficiency for high-volume sales and collection campaigns.
The AI Agent serves as a fully automated virtual assistant for support and sales interactions. It handles routine inquiries and qualifies leads without human intervention, which ensures 24/7 availability and allows live agents to focus on complex tasks.
This feature allows administrators to design complex inbound routing schemes using a drag-and-drop interface. Users can configure IVR menus, time-based routing, and priority queues to ensure that callers are directed to the most appropriate department or agent.
The platform provides a live performance dashboard that tracks key metrics like queue times, agent status, and call volume. Managers can monitor operations in real-time to enable immediate adjustments to staffing or routing to maintain service levels.
Supervisors can utilize spy, whisper, and barge-in functionalities to assist agents during live calls. Combined with automatic call recording and voice quality analysis, these tools facilitate effective coaching, quality assurance, and compliance adherence across the team.
