TelTel
Last Updated
Overview
TelTel simplifies communication with a cloud-based PBX and predictive dialer, which significantly improves agent productivity and sales capabilities. While there can be potential connectivity challenges that depend on stable local internet connections, its integrated carrier status ensures competitive rates and global reach for high-volume call centers.
Overall Rating
Based on 1 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
€8
per user per month
TelTel Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
TelTel Features
Predictive Dialer
TelTel’s predictive dialer automatically calls multiple numbers per agent to filter out busy signals and voicemails. This feature significantly increases agent talk time by connecting them only to live prospects, which improves efficiency for high-volume sales and collection campaigns.
AI Virtual Agent
The AI Agent serves as a fully automated virtual assistant for support and sales interactions. It handles routine inquiries and qualifies leads without human intervention, which ensures 24/7 availability and allows live agents to focus on complex tasks.
Visual Call Flow
This feature allows administrators to design complex inbound routing schemes using a drag-and-drop interface. Users can configure IVR menus, time-based routing, and priority queues to ensure that callers are directed to the most appropriate department or agent.
Real-Time Analytics
The platform provides a live performance dashboard that tracks key metrics like queue times, agent status, and call volume. Managers can monitor operations in real-time to enable immediate adjustments to staffing or routing to maintain service levels.
Call Monitoring Tools
Supervisors can utilize spy, whisper, and barge-in functionalities to assist agents during live calls. Combined with automatic call recording and voice quality analysis, these tools facilitate effective coaching, quality assurance, and compliance adherence across the team.
Pros And Cons of TelTel
Pros
Maximizes agent productivity with smart dialers
Achieves business goals faster through smart automation
Allows work from any location with a cloud-based Webphone
Cons
Occasional delays in technical support response times
Advanced setup may require focus for in-depth system configuration
TelTel Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Professional Training & Coaching, 11-50 employees
Less than a year
“Responsive support”
Pros
The platform perfroms reliably, support responds quickly and it offers strong value for the price. The interface is user friendly and the software is simple to use and manage.
Cons
I don't have any negative feedback to share.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Frequently Asked Questions
What level of support does TelTel offer?
The platform provides support through email, phone, chat, and contact form.
Does TelTel offer an API?
Yes, TelTel provides an API.
What types of pricing plans does TelTel offer?
The vendor offers Basic (€8/user/month), Standard (€28/user/month), and a custom plan with tailored pricing. Request a customized TelTel price plan for your business today!
What language does TelTel support?
The platform supports multiple languages including English, Latvian, and Russian.
Who are the typical users of TelTel?
TelTel features are designed for businesses in sectors and industries like gambling, sales, finance, debt collection, and customer service.
What other apps does TelTel integrate with?
The platform integrates with software and services such as Pipedrive CRM, Zoho CRM, EspoCRM, Bitrix24, and OpenAPI.
Does TelTel have a mobile app?
Yes, the platform offers a mobile app.